Trouble installing USB printer

[Guest]

Hi I hope someone can help,

I've got a new HP Deskjet 460c printer which I have tried installing with no
luck (it says Data is invalid after trying to detect hardware). Everything
goes fine until it tries to detect the hardware from the USB port. I
contacted HP and they talked me through manually installing it through the
control panel. However when we got to the bit to choose a port there were no
USB ports configured. Should I have USB ports configured? If so how can I get
them configured?

We've tried installing it on another computer and it works fine so it isn't
a problem with the printer.

Many thanks,
Crazy Mama

 

[Guest]

I had the same problem with my EPSON, i fixed it by turning it off, and then
turning it on right when it was searching for it.

Also, make sure you are following install instructions correctly, sometimes
you have to cancel windows automatic hardware detected function and let the
install cd do all the work.

 

[Bob I]

Do you have any other USB devices? Perhaps the USB ports aren't even
enabled on the PC? What entries are there in the Device Manager for
Universal Serial Bus controllers?

 

[Guest]

Yes, mouse and internet are USB and camera input too.
In the Device Manager I have four USB Root Hubs, USB Mass Storage Device,
Standard Enhanced PCI to USB Host Controller, Netopia (internet) one, and
three Intel(R) Universal Host Controllers.
When installing I do get a little bubble up saying that it has detected it
but doesn't seem to manage to finish it.

 

[Guest]

I've cancelled the windows automatic detection thing but that doesn't seem to
make a difference.
I can try turning it on at the crucial mo, but it does seem to detect it,
just not finish installing it properly. Most annoying thing is that it tells
you it has installed successfully when it hasn't.

 

[Bob I]

been a while since I had to install one of those USB ones, But IIRC, the
procedure requires that a certain sequence of install drivers from the
setup CD, then reboot, then plug in, then turn on. BUT, the important
thing is to do it in the exact order that the instructions say. I would
suggest at this point to completely uninstall and disconnect everything
with the printer, then reboot, and start the install over, step by step.