Trouble getting certain Word 2003 Docs to Print Properly on Duplex Color Printer

[AA Smith]

I'm not sure if this is where I should post this message. I'm not sure if
this newsgroup is strictly for problems printing faxes or if it's for
general printing problems as well. If this post represents a faux pas of
some sort, please forgive me.

The printer described below has always printed regular and duplex color
documents with no problem.

However, either Word 2003 or Windows XP Pro SP2 ignores the print settings
that I
select when printing certain documents no matter how I set the print
settings. One method that Suzann Barnhill suggested was to disable
background printing ands temporarily change the print dialogue to send
documents directly to the printer.

However, instead of printing two-sided in keeping with the way the HP G85
AIO Color
Printer works, which is automatic two-sided printing of each page as they
print, something mistakenly assumes that the printer's only two-sided method
is manual. So, it prints all of the pages on one side, then a dialogue pops
up telling me to turn the pages over and reinsert them into the hopper to
print side 2. That's not what I need. It's certainly not what I want.

Consequently, I'd very much appreciate being advised as to how I can get
these documents to print exactly in keeping with the print selections that
I've made.

 

[Cari \(MS-MVP\)]

Which applications print duplex documents correctly and which do not?

 

[AA Smith]

Hi, Cari!

All applications that print,print in duplex mode properly. That is, they
print any other document correctly. The problem is that certain Word
documents simply won't print at all. Thai is, under normal settings Word
sends the documents in their entirety to the spool, but for reasons I can't
explain, the spooler never prints them.

I'm fairly confident that these .doc files are somehow corrupted. However,
I have yet to determine how they are corrupted, so I've had no way to remove
the corruption. The things they all have in common are that the contain
graphic images, and they contain large (larger than a printed page) tables.
Aside from that the document contains page headings and normal text in True
Type fonts.

 

[Cari \(MS-MVP\)]

Since it's seems to be Word related, you might try asking the Office gurus
in the Word newsgroups.

 

[AA Smith]

Thanks, Cari! However, I've worked with the Office folks for more than a
week on this, but have not arrived at any sort of solution yet.

 

[AA Smith]

Hi, Cari!

It turns out that the problem rests with the way pages are created in the
printer; they are converted by the built-in CPU in the printer from the
format received from the computer (e.g., PCL or PS) to the final dots on the
paper. This conversion needs printer RAM, which is often too small for home
user printers. In this case, MS Word 2003 must have used more system
resources for these documents due to large image files imbedded. Though I
have a full 1gb of SDRAM, that was apparently not enough for the conversion
process. I solved the problem by printing smaller sections of the document
in separate print operations. That worked fine.

Just thought you might like to know

 

[Cari \(MS-MVP\)]

Thanks for letting us know!