Trojan Flush M

B

Belprice

HI there,

I am running Norton Anti - Virus and it has reported that i have a virus
called Trojan Flush M and no matter what I try I can not remove this virus. I
tried to follow the instructions for manual removal of this virus, however it
instructed me to restart windows in safe mode and then a full scan. When I
tried to do this I was asked for a administration password , but I bought
this computer second hand and have no idea what this pasword is!

Also my computer is now acting very strange , programs are disappearing when
I re start the computer and when I try to view the c drive I get an error
message about memory or something and it won't let me view the c drive.

I am desperate not to lose the many important family files on this computer,
such as photos and videos, can someone please help me with this very annoying
problem.

Thanks in advance.
Ta
JC
 
B

Belprice

Further info.

When I try to enter drive C from my computer i recieve the following
message: " WINDOWS CANNOT FIND RESYDED BOOT.COM"

THE PROBLEM SEEMS TO BE GETTING WORSE!
 
K

Kayman

HI there,

I am running Norton Anti - Virus and it has reported that i have a virus
called Trojan Flush M and no matter what I try I can not remove this virus. I
tried to follow the instructions for manual removal of this virus, however it
instructed me to restart windows in safe mode and then a full scan. When I
tried to do this I was asked for a administration password , but I bought
this computer second hand and have no idea what this pasword is!

Also my computer is now acting very strange , programs are disappearing when
I re start the computer and when I try to view the c drive I get an error
message about memory or something and it won't let me view the c drive.

I am desperate not to lose the many important family files on this computer,
such as photos and videos, can someone please help me with this very annoying
problem.
Click to expand...

1.Clear the (IE) temporary Internet files and the history cache.
Click Start==>Run... then type (or copy/paste) "inetcpl.cpl" (w/out
quotation marks) into the box, then click the 'OK' button.
In Internet Properties panel 'General' tab, under 'Browsing history', click
'Delete...'button, in 'Delete Browsing History' panel, click the 'Delete
all...'button then place a checkmark into the box beside 'Also delete files
and settings stored by add-ons', Click 'Yes' and exit the Internet
Properties panel by clicking the 'OK' button.

2.Clean HDD
Click Start==>Run... then type (or copy/paste) "cleanmgr" (w/out quotation
marks into the box, then click the 'OK' button. Select your drive
(presumably WinXP (C:) and click OK.

3.Download/execute:
Malwarebytes© Corporation - Anti-Malware
http://www.malwarebytes.org/mbam/program/mbam-setup.exe
--and--
Kaspersky® AVPTool
http://avptool.virusinfo.info/en/
Direct:
http://downloads5.kaspersky-labs.com/devbuilds/AVPTool/
--and--
Dr.Web CureIt!® Utility - FREE
http://www.freedrweb.com/cureit/
--and--
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

NOTE:
Kaspersky® Virus Removal Tool, Dr.Web CureIt!® and the free version of
Malwarebytes© and SuperAntispyware are not capable for real-time protection
of your computer.
Kaspersky® AVPTool, Dr.Web CureIt!® have no update feature (so they don't
turn into full blown scanners). As soon as your computer is cleaned you are
supposed to remove these tools from your operating system.
Re: K/AVPTool; To uninstall/move this program 'enable self-defense' must be
unchecked!

The free version of Malwarebytes© and SuperAntispyware have an update
feature, keep them installed in addtion to your resident AV/A-S
applications and scan frequently.

After the software is updated, it is suggested scanning the system in Safe
Mode (this does not apply to MBAM).
How do you boot to Safe Mode?
By pressing/tabbing F8 (or F5 on some keyboards) during re-boot.
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/default.aspx?scid=315222
Start your computer in safe mode (Vista)
http://windowshelp.microsoft.com/Windows/en-us/help/323ef48f-7b93-4079-a48a-5c58eec904a11033.mspx
http://www.bleepingcomputer.com/tutorials/tutorial61.html

4.Download and execute HiJack This! (HJT)
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

Please, do not post HJT logs to this newsgroup.
Fora where you can get expert advice for HiJack This! (HJT) logs.

http://www.thespykiller.co.uk/index.php?board=3.0
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.tomcoyote.org/index.php?showforum=27
http://www.bleepingcomputer.com/forums/forum22.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://www.5starsupport.com/ipboard/index.php?showforum=18
http://www.theeldergeek.com/forum/index.php?s=2e9ea4e19d3289dd877ab75a8220bff6&showforum=29

NOTE:
Registration is required in any of the above mentioned fora before posting
a HJT log and read the 'stickies' (instructions/guidelines) for the
respective HJT forum.

5.Get rid of Norton AV.

6.Routinely practice Safe-Hex.
http://www.claymania.com/safe-hex.html

Good luck :)
 
M

Mick Murphy

Install the 2 programs below, and scan with them in Safe mode, as well as
with your Anti-virus.
When you go to Safe Mode, you don't need to be in the Admin account; just
sign in with your User Account.
If there is no option for that, usually the Admin account password is left
blank.

http://www.spybot.info/en/index.html

Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.
Download, install, update, and immunize your System with it.
Then SCAN with it.
Update it, and scan your System once a fortnight.

http://www.malwarebytes.org/mbam.php

Malwarebytes is as the name says, a Malware Remover!
For the Free version scroll down their page to either download from
Download.com, or Major Geeks.com

Download, install, and update.

Important re: Safe Mode
If you happen to find a problem that you can’t uninstall / delete, reboot
the computer, and go into Safe Mode.
To get into Safe mode, tap F8 right at Power On / Startup, and use UP arrow
key to get to Safe Mode from list of options, then hit ENTER.
RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D
while in Safe Mode.

If unable to install above Programs in Normal Mode:
Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating
Programs to remove them.
If that happens, reboot into Safe Mode with Networking, and install, update
and scan from there.
 
B

Belprice

Hi there,

Thanks for coming back to me.

Everytime I try to run Malwarebytes the programs crashes and I get this
message "Malwarebytes' Anti-Malware has encountered a problem and needs to
close " and then some garble about memory. Also I can't start my computer in
safe mode as I don't know the domian name, I do know the password though and
I sign in with this every time I log unto the computer.

I would be grateful for any suggestions to help me round this problem.

Thanks in advance.
 
B

Belprice

Hi Everyone,

I had some issues with malware and viruses and ran Norton Anti Virus, Super
Anti Spy and a program called Remove it, which someone suggested I use in
this newsgroup. I now think I have got ride of all my viruses and spyware,
however now when I restart my computer it freezes at the windows screen and
the blue status bar just keeps running and running. I can start the computer
in safe mode; hence this post, but I don’t know how to resolve the problem of
the computer freezing on start up.

I would be grateful for any help on this matter.

Thanks a million in advance.

TA
JC
 
T

The Real Truth MVP

On my web page run my diagnostic tool called whatslivern. That file after a
few seconds, when complete, will generate a log file. That log file will be
saved in the same directory you ran the program from, using the email link
and the bottom of my page send me a copy of that log file.
http://pcbutts1.com/downloads/tools/tools.htm
 
B

Belprice

Hi Thorodin ,

And anyone else whom offered advice and support. I followedthe link you
listed and after removing an "autorun file" mention I think I have now
resolved the problem. This was the only action I took and I hope I haven't
over looked anything.

Thanks for your help and advice. If you think you can help me with my other
problem please look up "Computer Freezes On Boot Up" posted by Belprice.

Ta
JC
 

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