Tracking Voting Buttons not showing all responses

[Legal Learning]

An email is sent using Voting Buttons. There are several email recipients.
However, the tracking is not displaying all of the responses. The sent email
remains in the Sent Items. The responses have been opened. However, the
emails will only show some responses. It seems to be random. What is
strange is that we will see a response from last week but it has now
disappeared this week and new ones will appear. This is a huge problem as
they are using the voting feature for conflict checking. Any help would be
GREATLY appreciated. I see from other posts that this seems to be an issue.

Thanks in advance for any help that can be provided.

 

[Nikki Peterson]

If you use cache mode:
I would look into a possible synchronization problem or a corrupt
OST file. You could try renaming the OST file with a .OLD extension.
(This is to preserve the info, just in case) This needs to be done while
Outlook is closed. Then when you open Outlook it will rebuild the
OST file fresh. Depending on the size of the mailbox, it could take
a bit of time for Outlook to build a new one.

Nikki

 

[Legal Learning]

Thanks Nikki. I will try that and let you know. I really appreciate your
help!

Best,

 

[Roy Sprunger]

Were any of the responses digitally signed or encrypted?

I am exploring this same phenomenon, and so far, the only thing the
responses that don't show up have in common is that they were all digitally
signed.


Roy Sprunger

 

[Legal Learning]

The problem was resolved after everything was reloaded and guess what the
culprit was????

Workshare Products. Workshare Protect is the scrubber product that my
client has. This product has been a pain in the neck and NOT JUST with this
issue.