Track Down Print Job Crashing Spooler


B

Bruce Duncan

Periodically a specific print job will crash the spooler service. We
have to open the spooler folder and delete all the contents before
restarting the print spooler service. Ideally we'd like to be able to
identify the owner of the jobs in the spooler folder so we can track
down the print job responsible for crashing the service. Is there any
way to do this?
 
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A

Alan Morris [MSFT]

Hi Bruce. I have a process that is too much to explain in this forum. The
driver developers like my process since once I have the offending file
I can easily recreate the failure on any machine. It makes debugging easy
and it also makes verification simple that the driver fix corrects the
issue.

contact me and I'll give you the specifics. You will need a machine to move
all the existing spool files to rather than deleting them. Preferable one
that is running the same OS / SP and security patches that the print server
is running
(e-mail address removed)
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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C

Christoph Lindemann

Hi Alan,

Since I am also developing printer drivers, I am also interested in any
nifty tips and tricks.

Kind regards,
Christoph Lindemann
http://undocprint.printassociates.com/


Alan Morris said:
Hi Bruce. I have a process that is too much to explain in this forum.
The driver developers like my process since once I have the offending file
I can easily recreate the failure on any machine. It makes debugging easy
and it also makes verification simple that the driver fix corrects the
issue.

contact me and I'll give you the specifics. You will need a machine to
move all the existing spool files to rather than deleting them.
Preferable one that is running the same OS / SP and security patches that
the print server is running
(e-mail address removed)
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Bruce Duncan said:
Periodically a specific print job will crash the spooler service. We
have to open the spooler folder and delete all the contents before
restarting the print spooler service. Ideally we'd like to be able to
identify the owner of the jobs in the spooler folder so we can track
down the print job responsible for crashing the service. Is there any
way to do this?
 

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