Track Changes (XP) - Colour Change

[Debs]

Hi

I wonder if anyone can help me. A user wanted to track some changes with
one colour with their details displaying and other changes in another colour.
I suggested she change the User Details for word to do this but when she has
emailed the document out the other party has said the all the User details
have disappeared and it just says Unknown and the Date when you hover over
the changes and they have all turned to grey - any ideas?

Cheers

Debbie

 

[Suzanne S. Barnhill]

Does she have "Remove personal information from file properties on save"
checked on the Security tab of Tools | Options?

 

[Debs]

Hi Suzanne

No they don’t unfortunately. I have been taking a closer look and we use a
product called Workshare Protect which strips metadata from files as they get
emailed out. I think this is stripping the info out but don’t know what
option is effecting the documents. if we send the files out outside of
Protect it works!

Cheers

Debbie

 

[Suzanne S. Barnhill]

I think you've put your finger on the problem. Document management add-ins
can be a pain!

 

[Nettie]

I'm trying to figure out a similar issue - I make changes to a word document
using track changes, specifically using only red for all changes, deletions,
etc. HOwever, when the email recipient of the document opens it, the tracked
changes are in all different colors - red, blue, brown, pink, etc.

 

[Suzanne S. Barnhill]

You have received an answer to your question in another thread.