Tool/customize hangs Outlook

[Guest]

We are running Office 2000 and Outlook 2003. There is a custom for for
contacts. On some installs, when select tools/customize, Outlook hangs.
What coulds be causing the problem?

 

[Guest]

You may have a corrupted outcmd.dat file. This is the file that stores
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at to build or customize toolbars, thus causing the hangups. Try renaming or
deleting the outcmd.dat file on the affected machines while Outlook is
closed. Renaming it might be the best idea if the users have a lot of
customizations that they'd prefer not to lose; that way if renaming the file
doesn't solve the problem, you may be able to restore it later when you do
get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[PaulC95]

Tried this and it didn't work, Outlook still hung when clic
Tools/customiz