Tone and Balance

[Jo]

Hello,
I would appreciate any help or assistance that can be offered.
I am having a little difficulty with the balance in regards to the left
and right speakers.
The hook up for the speakers to the sub woofer and to the computer match the
diagram in the User's Guide. I have the Altec Lansing 2100 speaker system.
The balance control, in the Volume Control and the Windows Media Player,
when pushed to the left has sound coming out of both speakers. When the
balance control is pushed to the right, no sound comes out of either
speaker. The Tone Controls in the Volume Control (Advanced) are greyed out.
Checked the DirectX Diagnostic Tool. Nothing. Everything that it checks,
works. Does not approach nor test the balance issue.
Checked out the SoundMAX Control Panel. Everything checks out. Doesn't
really talk about balance. The Test Listening Environment is interesting
though. Tried the Stationary Left 45 degrees. The sound comes out of both
speakers. Tried the Stationary Right 45 degrees. The sound comes out of both
speakers but it sounds "faded". Like the speakers are really far away.
Contacted the guy who put the system together for me and he suggested
that "all i can suggest is to go to microsofts knoledge base and lookup any
problems & fixes for speaker balance not working. also checkout there FAQ
for any helpful hints and solutions other people might have had."
I am running WindowsXP. Includes Service Pack 1.
If any other information is needed, just ask.

Thanks,

 

[Steve]

Sounds like faulty speakers. Is the plug fully home in it's socket and is it
in the correct socket?

 

[Jo]

Yes, Plugs are fully in and plugs are in the right spot. Checked the diagram
in the User's Manual and it matches.