TOC displays all 3s

[Guest]

I use Windows XP version 2002, Word 2003. I work with documents that are
created with a custom template that includes a TOC. Most of these documents
are smaller than 2 MB. Usually when I update the TOC (Ctrl + A, F9),
everything works fine, but occasionally, I will get a reply from a customer
who complains that all of the page numbers in the TOC were 3s (or 5s, or
11s). Sure enough, when they send their copy back, that's the case. I update
the document (which seems to work) and save it and send it again. Right now
I'm working with a document that updates fine for me, but the customer keeps
sending me back copies with 3s all the way down the TOC. I can't seem to send
her a copy that works for her.

On a side note, I often see this when I look at the document in Print
Preview. When I go back into the document, the TOC is fine.

Am I doing something wrong?

Thanks!

 

[Suzanne S. Barnhill]

The recipient has Reading Layout view enabled. This is known to corrupt the
TOC. I believe that updating the TOC (after switching to another view) will
usually fix it. You can tell the recipient to either (a) disable Reading
Layout view (Tools | Options | General) or (b) save the document to the HD
before opening it instead of opening it directly from the attachment (which
is bad practice, anyway).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

Thank you for your reply. I actually saw another post here that suggested
that Reading Layout view can be a problem, so I asked this person if she was
looking at the document in Reading Layout view. She said she was using Normal
view and Print Layout view, and that both views were giving her all 3s. Does
disabling Reading Layout view, even if you don't use it, help?

Thank you again!

 

[Guest]

Thank you for your reply. I actually saw another post here that suggested
that Reading Layout view can be a problem, so I asked this person if she was
looking at the document in Reading Layout view. She said she was using Normal
view and Print Layout view, and that both views were giving her all 3s. Does
disabling Reading Layout view, even if you don't use it, help?

Thank you again!

 

[Suzanne S. Barnhill]

If the document opened in Reading Layout view (because it was still enabled)
and she immediately switched to another view, the damage was already done. I
believe that updating the TOC (F9) straightens it out, though.

Users seem to be divided about Reading Layout view. I have no use for it at
all and immediately disabled it. Judging from the number of questions we get
here about how to do that, I would guess that a lot of users agree with me.
But there must be some who like it or the feature wouldn't have been added.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Suzanne S. Barnhill]

If the document opened in Reading Layout view (because it was still enabled)
and she immediately switched to another view, the damage was already done. I
believe that updating the TOC (F9) straightens it out, though.

Users seem to be divided about Reading Layout view. I have no use for it at
all and immediately disabled it. Judging from the number of questions we get
here about how to do that, I would guess that a lot of users agree with me.
But there must be some who like it or the feature wouldn't have been added.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

Thank you very much, Suzanne! I will pass your wisdom on to my customer.

 

[Guest]

Thank you very much, Suzanne! I will pass your wisdom on to my customer.