To, CC, and BCC fields autopopulates with random user

[Barry]

We're in an Exchange 2007 SP1 environment. Our users are on Windows XP SP2
using Office 2003. I have one particular user, we'll call him UserA, in our
firm of about 300 people who randomly receives email from other users in the
firm. He first received two emails within about 1 week of each other. One
time his username showed up in the To: field, the other time he showed up in
the Bcc: field. UserA called UserB and asked why the email was sent to him.
UserB said that he didn't send anything to UserA. For the first 5 times, I
decided UserA's emails must be due to typos and being mistakenly selected. I
asked UserA to forward all of his emails to me that weren't actually meant
for him and now I'm up to 27 emails. His username is not easy to fill in by
accident. There is no pattern with the people that have sent UserA emails.
Out of 27 emails, 23 people are unique, and only two people have shown up
twice. This has been happening for about 6 months now. Sometimes UserA will
get 3 random emails in a single day, sometimes he doesn't get one for two
weeks.
I'm not sure if his username populates before or after the email has been
sent. But if I check Message Tracking, I can see that the email was sent to
him as if he was selected on purpose. I don't see anything out of the
ordinary.
Anyone ever seen this problem before?

Thanks,
Barry

 

[Diane Poremsky [MVP]]

Are the senders adding UserA to the messages? Could he be on a DL list or a
delegate of the intended?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

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[Barry]

Thanks for the response Diane.

The senders aren't purposely adding UserA. In fact, they are rather
surprised when UserA calls them asking why the email was sent to him. In most
cases they have only selected one intended recipient (sometimes two) and then
UserA randomly shows up in one of the other To/CC/BCC fields. My gut feeling
is that UserA shows up in one of the fields after the "Send" button has been
clicked. I only say that because you would hope when one of the 27 emails
were being sent, someone would have noticed an extra name being added to
their email. But I can't verify that for certain.

UserA doesn't appear as a delegate for any of the people sending or
receiving an email. He's also not in any distribution lists except for All
Personnel, but everyone in the firm is in that list.

Are the senders adding UserA to the messages? Could he be on a DL list or a
delegate of the intended?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

We're in an Exchange 2007 SP1 environment. Our users are on Windows XP SP2
using Office 2003. I have one particular user, we'll call him UserA, in
our
firm of about 300 people who randomly receives email from other users in
the
firm. He first received two emails within about 1 week of each other. One
time his username showed up in the To: field, the other time he showed up
in
the Bcc: field. UserA called UserB and asked why the email was sent to
him.
UserB said that he didn't send anything to UserA. For the first 5 times, I
decided UserA's emails must be due to typos and being mistakenly selected.
I
asked UserA to forward all of his emails to me that weren't actually meant
for him and now I'm up to 27 emails. His username is not easy to fill in
by
accident. There is no pattern with the people that have sent UserA emails.
Out of 27 emails, 23 people are unique, and only two people have shown up
twice. This has been happening for about 6 months now. Sometimes UserA
will
get 3 random emails in a single day, sometimes he doesn't get one for two
weeks.
I'm not sure if his username populates before or after the email has been
sent. But if I check Message Tracking, I can see that the email was sent
to
him as if he was selected on purpose. I don't see anything out of the
ordinary.
Anyone ever seen this problem before?

Thanks,
Barry

.

 

[Diane Poremsky [MVP]]

The only way to add a name at/after sending is via rules, VBA, or an addin.
A DL or delegate can slip it in at sending, otherwise it would be more of a
typo- the sender is sending to someone with a similar name and it resolves
to UserA.

What version of Exchange? Is there any pattern to the messages UserA gets?
Ie, all mail sent to UserD, all mail from UserB, all mail to people under
ManagerC. If so, it could be set on the server - in most cases, it would be
all or nothing to/from a person or group but with Exchange 2007 or some
server utilities, it could be filtered so only mail with certain words in
the subject or body is sent to him.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Thanks for the response Diane.

The senders aren't purposely adding UserA. In fact, they are rather
surprised when UserA calls them asking why the email was sent to him. In
most
cases they have only selected one intended recipient (sometimes two) and
then
UserA randomly shows up in one of the other To/CC/BCC fields. My gut
feeling
is that UserA shows up in one of the fields after the "Send" button has
been
clicked. I only say that because you would hope when one of the 27 emails
were being sent, someone would have noticed an extra name being added to
their email. But I can't verify that for certain.

UserA doesn't appear as a delegate for any of the people sending or
receiving an email. He's also not in any distribution lists except for All
Personnel, but everyone in the firm is in that list.

Are the senders adding UserA to the messages? Could he be on a DL list or
a
delegate of the intended?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

We're in an Exchange 2007 SP1 environment. Our users are on Windows XP
SP2
using Office 2003. I have one particular user, we'll call him UserA, in
our
firm of about 300 people who randomly receives email from other users
in
the
firm. He first received two emails within about 1 week of each other.
One
time his username showed up in the To: field, the other time he showed
up
in
the Bcc: field. UserA called UserB and asked why the email was sent to
him.
UserB said that he didn't send anything to UserA. For the first 5
times, I
decided UserA's emails must be due to typos and being mistakenly
selected.
I
asked UserA to forward all of his emails to me that weren't actually
meant
for him and now I'm up to 27 emails. His username is not easy to fill
in
by
accident. There is no pattern with the people that have sent UserA
emails.
Out of 27 emails, 23 people are unique, and only two people have shown
up
twice. This has been happening for about 6 months now. Sometimes UserA
will
get 3 random emails in a single day, sometimes he doesn't get one for
two
weeks.
I'm not sure if his username populates before or after the email has
been
sent. But if I check Message Tracking, I can see that the email was
sent
to
him as if he was selected on purpose. I don't see anything out of the
ordinary.
Anyone ever seen this problem before?

Thanks,
Barry

.