forwarding and Out Of Office reply scenario

D

djc

This is not directly an exchange issue but I am using exchange 2000 which
may be part of the solution. Outlook 2000 is used on clients.

I have a user that gets email forwarded to his exchange mailbox from several
different email boxes outside of my exchange organization. He does not reply
to those emails from his exchange box but merely needs the emails forwarded
to keep a 'pulse' on several different things.

The problem is that when he puts his Out Of Office reply on in Outlook 2000
it gets sent to all those recipients from the original emails that are
forwarded to him.

A quick example will clarify:
email sent from (e-mail address removed) to (e-mail address removed) and bcc'd to
(e-mail address removed). The (e-mail address removed) email box, which is not an exchange
server, is configured to forward all email received to
(e-mail address removed). What happens when
(e-mail address removed)'s Out Of Office reply is on is that the reply
gets sent to (e-mail address removed).

the problem is that userB should never get this email, or know anything
about (e-mail address removed).

the email forwarded from userC to TheUser retains original email attributes,
it says from: (e-mail address removed), to: (e-mail address removed). If you were to click
'reply' in outlook it would default to go to userA, and 'reply to all' would
of course go to userA and userB. However the Out Of Office reply does not
seem to go to userA, it just goes to userB?

Even though the message is forwarded from this (e-mail address removed) box
(automatically), it does not appear 'from' this address at
(e-mail address removed) like I expected it would. For instance when you
manually forward an email from outlook the recipient of that forwarded email
would show that email was 'from' you, the forwarder, and the forwarded
message body would contain the original email's from/to addresses. You
clearly see the from:, to:, and forwarded by, attributes.

strange and confusing. Can anyone make any sense of this for me? The outside
email system that is doing the auto-forwarding to my exchange org is Mail
Enable. A mail system called InterMail did the same thing. I would of course
like to understand the whole thing but the bottom line is that I can't have
TheUsers's Out Of Office replies going to these unintended recipients.
 
E

Ed Crowley [MVP]

Why don't you give him a second mailbox and change the forwards to go to
that mailbox, and show him how to open a second mailbox in his Outlook
profile?
 
D

djc

thats a good option. Thank you.

I'm still wondering why this behavior happens though? is it normal that a
manual forward and automatic forward operate differently? And why wouldn't
the auto-reply (out of office) go to the box that a message was auto
forwarded from?
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top