Thunking Spooler APIS from 32 to 64 Process has Stopped Working

K

Kentucky

Hi,

I have Windows Vistax64 and recently I have been receiving the above message
every time I try to open an Office application, Office 2003 32-bit is
installed. If I remove all the printers I don't get this message, but if I
add a network printer which has a Vistax64 bit driver I will start getting
the error again.

This has only been happening this week, maybe after some updates were
installed.

Does anyone have a solution?

Chris.
 
K

Kentucky

These are the entries in the windowsupdate.log file:

2008-03-03 08:54:47:070 544 3c0 Agent *************
2008-03-03 08:54:47:070 544 3c0 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2008-03-03 08:54:47:070 544 3c0 Agent *********
2008-03-03 08:54:47:070 544 3c0 Agent * Updates to install = 5
2008-03-03 08:54:47:117 544 10a8 AU AU received handle event
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
Microsoft Office Word 2003 (KB943983)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{B0A19737-38A6-45AE-B2D9-B3B4874BA86B}.101
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{2631CB2A-8A93-496B-ADB8-731C6ED9E3BF}.101
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
Office 2003 (KB945185)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{BF20A84C-6662-4755-B60D-7FE3A090EB01}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{F5D6B773-713D-440B-A7CE-4EB66533F0EE}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Update for Outlook Junk
Email Filter 2003 (KB944941)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{C903FA8C-EC08-4366-804A-115F244C5C2D}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{7E6D09A5-FBBA-4E71-BFD9-3C852CFF9BA0}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
Microsoft Office Publisher 2003 (KB946254)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{EF1EEA96-5EA9-4157-BE05-394B6981987D}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{AA98D401-BAC2-4069-B29B-01BE3425E2D6}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Update for Office 2003
(KB907417)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{79AE03DF-D6EB-4DE2-B59F-37E963D7A69E}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{DE84F67C-3AEB-4E26-8D46-89088F6E62AF}.100
 
K

Kentucky

I have posted the events from windowsupdate.log below:

2008-03-03 08:54:47:070 544 3c0 Agent *************
2008-03-03 08:54:47:070 544 3c0 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2008-03-03 08:54:47:070 544 3c0 Agent *********
2008-03-03 08:54:47:070 544 3c0 Agent * Updates to install = 5
2008-03-03 08:54:47:117 544 10a8 AU AU received handle event
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
Microsoft Office Word 2003 (KB943983)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{B0A19737-38A6-45AE-B2D9-B3B4874BA86B}.101
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{2631CB2A-8A93-496B-ADB8-731C6ED9E3BF}.101
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
Office 2003 (KB945185)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{BF20A84C-6662-4755-B60D-7FE3A090EB01}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{F5D6B773-713D-440B-A7CE-4EB66533F0EE}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Update for Outlook Junk
Email Filter 2003 (KB944941)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{C903FA8C-EC08-4366-804A-115F244C5C2D}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{7E6D09A5-FBBA-4E71-BFD9-3C852CFF9BA0}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
Microsoft Office Publisher 2003 (KB946254)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{EF1EEA96-5EA9-4157-BE05-394B6981987D}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{AA98D401-BAC2-4069-B29B-01BE3425E2D6}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Title = Update for Office 2003
(KB907417)
2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
{79AE03DF-D6EB-4DE2-B59F-37E963D7A69E}.100
2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
2008-03-03 08:54:47:304 544 3c0 Agent *
{DE84F67C-3AEB-4E26-8D46-89088F6E62AF}.100
 
K

Kentucky

Hi,

I have deleted the following updates, but still get this problem:

KB946254
KB944941
KB943983

Updates KB907417 and KB945185 can't be deleted. I would appreciate some help
with this.

Chris.
 
A

Alan Morris [MSFT]

I assume the 64 bit programs like notepad can print. Make sure you are not
running the 32 bit app by opening task manager. Anything with *32 is not
x64.

http://support.microsoft.com/kb/941962/en-us
You experience problems when you try to print a document in a 32-bit program
on a computer that is running a 64-bit version of Windows Vista


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.
 
I

ITinsideOut

Try enabling the following:
Click > Start > Control panel > Internet Options > Advanced Tab > Security
section.
Select the following three options:
1. Allow active content fro CDs to run on My Computer*
2. Allow active content to run files on My Computer*
3. Allow software to run or install even if the signature is invalid.

See if this helps
 
G

Greg

Alan Morris said:
I assume the 64 bit programs like notepad can print. Make sure you are not
running the 32 bit app by opening task manager. Anything with *32 is not
x64.

http://support.microsoft.com/kb/941962/en-us
You experience problems when you try to print a document in a 32-bit program
on a computer that is running a 64-bit version of Windows Vista
Click to expand...

Does not apply to my system (per the hotfix after I tried to install).

Vista Business x64 w/SP1 and patched/up to date.
Office 2007 + Visio 2007 + Project 2007
Savin c4540 multi function printer using PCL6 drivers for Vista x64

printing from Excel and Project (and other Office 2007) fails with the
"Thunking Spooler APIS from 32 to 64 Process has stopped working" error
message.

printing from notepad to Savin reports invalid handle
printing from notepad to HP LJ 4000N is VERY VERY SLOW and works 50% of the
time.

Very frustrating - especially since this is my introduction to Vista. If
Vista can't print, it's a deal killer. I have to be able to print reliably.
So far, I can't print reliably.
 

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