S
steve
My Sony VAIO with XP Home will not print on an hp 895cse
connected by USB. Error message is always "this document
failed to print", whether trying to print test page, Word
doc., notepad, or webpage. Printer works great on old
Gateway running Win98, and on Dell laptop running XP Pro.
With Sony support, have done several uninstalls and
reinstalls of the printer; also a couple of complete
system recoveries. The unit has been back to Sony
twice. They say it prints with Epson printer.
HP diagnostics indicate the printer itself works fine,
and also that driver is installed ok and printer and
computer communicate. HP says they cannot help with a
new driver, other than what was in the embedded XP.
connected by USB. Error message is always "this document
failed to print", whether trying to print test page, Word
doc., notepad, or webpage. Printer works great on old
Gateway running Win98, and on Dell laptop running XP Pro.
With Sony support, have done several uninstalls and
reinstalls of the printer; also a couple of complete
system recoveries. The unit has been back to Sony
twice. They say it prints with Epson printer.
HP diagnostics indicate the printer itself works fine,
and also that driver is installed ok and printer and
computer communicate. HP says they cannot help with a
new driver, other than what was in the embedded XP.