Please download ewido security suite it is a free version of the program.
http://www.pcbutts1.com/downloads/ewidosetup.exe
Install ewido security suite
When installing, under "Additional Options" uncheck..
Install background guard
Install scan via context menu
Launch ewido, there should be an icon on your desktop, double-click it.
The program will now open to the main screen.
You will need to update ewido to the latest definition files.
On the left hand side of the main screen click update.
Then click on Start Update.
The update will start and a progress bar will show the updates being
installed.
(the status bar at the bottom will display "Update successful")
Exit ewido. DO NOT SCAN YET.
Download CCleaner and install it, but do not run it yet.
http://www.pcbutts1.com/downloads/ccsetup123.exe
Download HijackThis unzip it but do not run it yet.
http://www.pcbutts1.com/downloads/HijackThis.zip
Please download this file: Revised Installer for the Nailfix Utility
http://www.pcbutts1.com/downloads/nailfix1.exe
Save it to your desktop.
DO NOT RUN IT YET.
Next configure Windows to show all files
Do one of the following:
In Windows XP, on the taskbar, click Start > My Computer.
In Windows 2000/Me/98, on the Windows desktop, double-click the My Computer
icon.
Do one of the following:
In Windows XP/2000/Me, on the Tools menu, click Folder Options.
In Windows 98, on the View menu, click Folder Options.
On the View tab, uncheck Hide file extensions for known file types.
Do one of the following:
In Windows XP/2000/Me, uncheck Hide protected operating system files. Then,
under the "Hidden files" folder, click Show hidden files and folders.
In Windows 98, in the Advanced Settings box, under the "Hidden files"
folder, click Show all files.
If you see a warning message, click Yes.
Click Apply.
Click OK.
Next, please reboot your computer in SafeMode by doing the following:
Restart your computer.After hearing your computer beep once during startup,
but before the Windows icon appears, press F8.Instead of Windows loading as
normal, a menu should appear
Select the first option, to run Windows in Safe Mode.
Once in Safe Mode, please double-click on nailfix.exe.
Click "Next" in the setup
Make sure "Run Nailfix" is checked and click "Finish".
Your desktop and icons will disappear and reappear, and a window should open
and close very quickly --- this is normal.
Now open ewido and do a scan of your system.
Click on scanner
Click on Complete System Scan and the scan will begin.
NOTE: During some scans with ewido it may find cases of false positives.
You will need to step through the process of cleaning files one-by-one.
If ewido detects a file you KNOW to be legitimate, select none as the
action.
DO NOT select "Perform action on all infections"
If you are unsure of any entry found select none for now as the action.
Once the scan has completed, there will be a button located on the bottom of
the screen named Save report
Click Save report.
Save the report .txt file to your desktop or a location where you can find
it easily.
Now run HijackThis, click Scan, and place a checkmark next to each of the
following items:
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
Close all open windows except for HJT, then click the Fix Checked button.
Close HJT.
Locate and delete the following File
C:\WINDOWS\Nail.exe
For Windows NT or 2000 it would be
C:\winnt\Nail.exe
Now run CCleaner
Uncheck "Cookies" under "Internet Explorer".
If running Firefox: click on the "Applications" tab and uncheck "Cookies"
under "Firefox".
Click on Run Cleaner in the lower right-hand corner. This can take quite a
while to run.
Finally, restart your computer in normal mode and please post a new
HijackThis log, as well as the report log from the Ewido scan by using Add
Reply.
If IE is not working, the links I gave you are direct download links and
should work. If they don't then paste them into another browser or explorer
window. If you have no other browser then email me with a valid email
address and I will send you one. We will fix IE after all the spyware is
gone.
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