the connection to the remote computer was broken.

[dylan.roehrig]

I've seen a number of posts on this, but the solutions haven't fixed my
problem. I have a Windows XP Pro machine at home connected to my work
network via VPN. I can connect fine, and ping everything fine, but
remote desktop connections to a Terminal Server don't work. They
attempt to connect - I get a RD window open but it's all black, and
after about 20 seconds I get a message that says
"the connection to the remote computer was broken. This may have been
caused by a network error. Please try connecting to the remote
computer again."
I have a mac laptop at home also, and if I connect to the VPN using
that, RDC works fine, making me think it's not my cable router. Please
help if you can.

Thanks.

 

[Peter]

I've seen a number of posts on this, but the solutions haven't fixed my

problem. I have a Windows XP Pro machine at home connected to my work
network via VPN. I can connect fine, and ping everything fine, but
remote desktop connections to a Terminal Server don't work. They
attempt to connect - I get a RD window open but it's all black, and
after about 20 seconds I get a message that says
"the connection to the remote computer was broken. This may have been
caused by a network error. Please try connecting to the remote
computer again."
I have a mac laptop at home also, and if I connect to the VPN using
that, RDC works fine, making me think it's not my cable router. Please
help if you can.

You may try to update video driver on terminal server.

 

[dylan.roehrig]

That's an interesting suggestion - though because no one else that I
work with is having any kind of problem, I doubt that's the issue.

 

[dylan.roehrig]

That's an interesting suggestion - though because no one else that I
work with is having any kind of problem, I doubt that's the issue.

 

[Guest]

Hi I'm having the very same problem and no one else at my work is having it.
PLEASE let me know if you figure out a solution. I really need to get this
working to do my job. Thank you.
-Amanda

 

[beb]

Call your network administrator or support personnel.

For anyone here to help you you will have to state your problem better.
Give us an idea of your set up. Were you ever able to connect before? What
changed were make prior to the problem? What is the setup at the remote site
etc. etc.

 

[dylan.roehrig]

Well, I am the network administrator, so contacting myself didn't help.
The problem ended up being the firmware version of my router. The mac
laptop ended up having the problem as well, only it did not happen all
the time so i didn't realize it - i guess the mac RDC client is a
little more forgiving with connection latenency.

I didn't realize this but linksys has an ftp server with previous
versions of their firmware on it. if you're actually having the EXACT
same problem (behind a cable router) if you go to ftp.linksys.com you
can go back one revision on your router firmware and see if that helps.

hope that works for you.