Text view jumps to top when composing email Outlook 2007


D

dmcquil

When I am composing an email the view often jumps to the top of the email
text even though the cursor remains at the bottom. This means that if the
text is very long I have to scroll down the page to continue to see what I am
typing. I do not see that it is related to any particular keyboard entry.
It does this at seemingly random, annoying times. I'm using Office 2007 on XP
Pro. I have had this problem since installing Office 2007 last year.
Because most of the email I write is brief, I have put up with it up to this
point. Anyone?
 
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M

marklin

It is happening to our users too. So far we have 4 reported cases of email
view jumping to the top, while the cursor is still below. If they continue
to type, the view would jump back down, but to them that is very annoying.
Of all the users that are effected, they report that they are writing long
emails. We are also using Office 2007 on XP Pro.
 
C

CrazyTaco

This is also happening in our organization. Outlook 2007 on XP Pro. I can
personally reproduce the problem at will, and our users are sending in bug
reports as well. No idea how to fix it though. Have you guys noticed if it
ever happens in full screen view? I can get it to happen in a lot of sizes of
non-full screen windows, but haven't really tried (or heard) whether it
happens in full screen mode. I'm trying to get all the information about it I
can.
 
D

dmcquil

Yes, it does it in full screen view, too. It's driving me crazy. I can't
believe I cannot find solution.
 
C

CrazyTaco

I have also since found that the issue occurs in full screen mode for me as
well.
 
M

marklin

There are a couple of these posts around, so i just cut and paste from the
other one...

Hey all, here are some relief as to why this is happening....i hope. I had
this issue with a number of my users on different systems. I called
microsoft support and opened a ticket. They persisted at first that it was
my programs that interfere....after i think about a month or two of going
back and forth and pointing fingers....I decided to do a video capture of my
desktop and simulated it. I sent it back to them and that was the first time
they truly understood and decided to somewhat be more helpful. After another
long bout of going back and forth, i finally did something really really
silly. I logged my keystrokes on a piece of paper and discovered that at
certain settings, with certain keystrokes, this would happen. I sent the
keystrokes and settings to microsoft and their tech was finally able to
produce it.

The common things among my users having this issue is that that they have
emails that are zoomed in or resolutions that are really low. This means
outlook keeps having to readjust lines more often. BTW, it had happen to
most of our senior partners....probably because they have bad eyesight.

So far, microsoft said they admit it is their fault when i described the
exact settings they needed to trigger it... They refunded my money but said
they will work on this. haven't heard from them yet.

So solution for your people is turn the resolution higher and zoom to normal
zoom of 100%. It should solve problem.

I don't have the exact settings and keystrokes needed anymore, but if i find
i will post it and you can test it out to see if you have a similar problem.
Sorry.
 
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R

Ricky

Hey, many thanks for solving that very annoying problem ... re-setting the
zoom to 100% worked a treat.

Ricky.
 
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