P
pattyjamas
TaskBar frozen. Cannot click on Start unless do CTR-ALT-DEL Windows XP
Here is the scenario. Friend has an HP computer running Windows XP. He
was having problems and hangs and such. I did the following with all
updates:
Ran AVG, Ran Panda, Ran Norton WinDoctor, Ran RegCleaner to look at
Start-up entries among other things, Ran HijackThis, Ran Spybot, Ran
Adaware, cleaned out all temp files, ensured no strange objects were in
browser (View Objects). Checked all settings.
Found some spyware, Norton WinDoctor found some bad registry entries;
AVG found a few viruses spbot and a few others-deleted them. AVG found
something like libsysmgr.exe, sysinfo32.exe (or close to that),
cool.exe and a few others. We rebooted.
I see nothing in startup or Hijackthis. Ran Stinger and Avast as well.
I reviewed all services and there are no strange entries.
He did try to load Mcafee Security (Firewall and AV) on machine but it
would not load for some reason. It is not on this machine.
He has a Celeron 1.2GHZ with 128mb of RAM and he knows to upgrade
memory. But he did not have the below problem before...
****The Problem that still lingers:
After reboot and everything loads he CANNOT click on the Start button
(or anything on the Taskbar) or the MSN icon (dial-up Internet for now)
UNLESS he presses CTRL-ALT-DEL and then simply closes the box.
Then he can work as usual. And start/task bar works as usual.
There was problem I noted when I tried to run Hijackthis (b4 I got rid
of the viruses) that HijackThis would open and close immediately. But
after viruses were gone the program worked fine.
----------->So what did we try next: I loaded a copy of Windows XP Pro
on his machine as an upgrade to Windows XP. Above problem still
exists....
Ideas??
Thanks, Patty
Here is the scenario. Friend has an HP computer running Windows XP. He
was having problems and hangs and such. I did the following with all
updates:
Ran AVG, Ran Panda, Ran Norton WinDoctor, Ran RegCleaner to look at
Start-up entries among other things, Ran HijackThis, Ran Spybot, Ran
Adaware, cleaned out all temp files, ensured no strange objects were in
browser (View Objects). Checked all settings.
Found some spyware, Norton WinDoctor found some bad registry entries;
AVG found a few viruses spbot and a few others-deleted them. AVG found
something like libsysmgr.exe, sysinfo32.exe (or close to that),
cool.exe and a few others. We rebooted.
I see nothing in startup or Hijackthis. Ran Stinger and Avast as well.
I reviewed all services and there are no strange entries.
He did try to load Mcafee Security (Firewall and AV) on machine but it
would not load for some reason. It is not on this machine.
He has a Celeron 1.2GHZ with 128mb of RAM and he knows to upgrade
memory. But he did not have the below problem before...
****The Problem that still lingers:
After reboot and everything loads he CANNOT click on the Start button
(or anything on the Taskbar) or the MSN icon (dial-up Internet for now)
UNLESS he presses CTRL-ALT-DEL and then simply closes the box.
Then he can work as usual. And start/task bar works as usual.
There was problem I noted when I tried to run Hijackthis (b4 I got rid
of the viruses) that HijackThis would open and close immediately. But
after viruses were gone the program worked fine.
----------->So what did we try next: I loaded a copy of Windows XP Pro
on his machine as an upgrade to Windows XP. Above problem still
exists....
Ideas??
Thanks, Patty