System shut-down when loading CD

[Guest]

I have been having trouble when starting my PC; the CD drive clicks like it's
trying to read a disc & won't start up. If I turn it off & re-start it
usually will start up. Now, whenever PC is on & I load a CD, the system
shuts down & re-starts. As soon as it tries to read the disc, it shuts down
again, re-starts & so on. I have a 3 yr old Compaq & am running Windows XP
Pro. I haven't added any new programs though I did update Windows Media
Player a week ago when I put a disc in. That day it played with no problem
but the original problem began before I did the download for the new version
of WMP. Is the CD drive bad? I hope someone can help with this weird
problem. I don't know where to begin to diagnose this problem. I have tried
different cds with same results & also tried a system restore to before the
new WMP version with no success.

 

[Ronaldo]

If you restored the system back to the previous version of Windows Media,
then the problem is not related to software but more likely to hardware. I
would not have high hopes on your CD drive cause clicks are not normal for a
CD drive.

Uninstall the drive from My Computer\drive properties\Hardware\select
drive\properties\driver\uninstall, and restart the computer, if no change,
the CD drive is probably bad.

Next try this: right click on My Computer\Manage\Disc Management\right
click on drive\Properties\Properties Tab\*unckeck* "Enable digital CD audio
for this CD Device"... if this doesn't make a change I would check the drive
connections inside the CPU and if that doesn't help, try another CD device.

 

[Guest]

Thanks for you help & suggestions- on my way to work & then out of town for a
few days; will certainly try them when I return & let you know.