System Restore wont restore

[Bill Ridgeway]

I have a Client who says he can get into System Restore and see the various
dates on which a restore point was made but wont actually let him do a
system restore to any date. I haven't actually seen the problem first hand
but thought I would try to get an idea of what may be going on (and
solutions) before I visit.

He is using Windows XP Media Centre Edition. Could anyone give me a handle
on the potential cause (and solution) before I visit please?

Thanks.

Bill Ridgeway
Computer Solutions

 

[Maincat]

I have a Client who says he can get into System Restore and see the various
dates on which a restore point was made but wont actually let him do a
system restore to any date. I haven't actually seen the problem first hand
but thought I would try to get an idea of what may be going on (and
solutions) before I visit.

He is using Windows XP Media Centre Edition. Could anyone give me a
handle on the potential cause (and solution) before I visit please?

Thanks.

Bill Ridgeway
Computer Solutions

Yep - Norton Internet Security software. Get rid of it.

 

[Raoul]

Have the client try System Restore in Safe Mode.

 

[Bill Ridgeway]

In my original post I said <<he can get into System Restore and see the
various dates on which a restore point was made but wont actually let him do
a system restore to any date.>> He now tells me he gets an error message to
the effect "cannot restore at this date". Hopefully this may be helpful in
identifying the cause of the problem. I have passed on the suggestion of
booting up in Safe Mode as get-you-round option.

Regards.

Bill Ridgeway
Computer Solutions

 

[Ron Martell]

I have a Client who says he can get into System Restore and see the various
dates on which a restore point was made but wont actually let him do a
system restore to any date. I haven't actually seen the problem first hand
but thought I would try to get an idea of what may be going on (and
solutions) before I visit.

He is using Windows XP Media Centre Edition. Could anyone give me a handle
on the potential cause (and solution) before I visit please?

Thanks.

As mentioned in another post, Norton is a very common cause of this
problem.

For the best available information on System Restore see MVP Bert
Kinney's System Restore pages: http://bertk.mvps.org/index.html

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Peter Foldes]

Hi Bill

You might want to take a look at the following

http://bertk.mvps.org/html/srfail.html

 

[Bert Kinney]

Let's see if System Restore will function in Safe Mode.

Boot into Safe Mode and perform a test restore using the following link.
http://bertk.mvps.org/html/tips.html#3

How to starting Windows XP in Safe Mode:
http://bertk.mvps.org/html/safemode.html

If there are any Norton applications installed, take a look at this page.
http://bertk.mvps.org/html/symantecdoc1.html

Here are some more troubleshooting steps to take when System Restore fails
to restore:
http://bertk.mvps.org/html/srfail.html

The Event Viewer can sometimes be helpful in tracking down errors.
Using the Event Viewer to troubleshoot System Restore errors:
http://bertk.mvps.org/html/source.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org