system restore windows xp

[john from crawley]

following a trojan attack i canot get system restore to
work. it sends back an error message that it cannot
restore to the chosen date, no matter what date i choose.
it will not even restore to the last restore made.
can any body tell me why? and what is the correct path
for the .exe for system restore my computer reads:
C:\WINDOWS\System32\svchost.exe -k netsvcs
is this correct or do any of you know what it should be?
thanks, John.

 

[Lou]

-----Original Message-----
following a trojan attack i canot get system restore to
work. it sends back an error message that it cannot
restore to the chosen date, no matter what date i choose.
it will not even restore to the last restore made.
can any body tell me why? and what is the correct path
for the .exe for system restore my computer reads:
C:\WINDOWS\System32\svchost.exe -k netsvcs
is this correct or do any of you know what it should be?
thanks, John.
.
If you ran a removal tool you may have been told to turn

off system restore. Check to see if it is on, my
computer/properties/system restore tab make sure turn
system restore off check box is clear. If it has been
turned off in the past all dates should have been cleared.