system restore problems

[jason]

i have norton anti-virus, and apparently it has found and
quaranteened the W32.Spybot.Worm. however it can not be
cleaned or deleted. I am trying to run norton in safe
mode and I know I have to turn system restore off.
However when I click the my computer properties, I get a
message that the application has failed to start because
framedyn.dll was not found. I can then click ok, but the
system restore tab is not there. Any help on how to fix
this and get rid of the worm??

 

[Rick \Nutcase\ Rogers]

Hi Jason,

Start/run services.msc, double-click the SR service and disable it. Once
you've finished cleaning, just reverse the steps to reenable it.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Alex Nichol]

i have norton anti-virus, and apparently it has found and
quaranteened the W32.Spybot.Worm. however it can not be
cleaned or deleted. I am trying to run norton in safe
mode and I know I have to turn system restore off.

It is not necessary to do so. The copy of the virus in a restore point
can do no harm unless you restore to that point. Wait a day or two for
a new point to have been made, then go to Start - All Programs -
Accessories - System Tools - Disk Cleanup, and clean C: - in More
Options click the button to delete all but the most recent restore
point, and the affected one will be gone