System Restore problem

[Jim]

Hello:

My computer is a Dell 4600 with SP2 and all subsequent patches applied.

When accessing the system restore tab within the system icon of the control
panel, I receive this message:

An exception occured while trying to run

"C:\Windows\System32\Shell32.dll,ControlRunDll
"C:\Windows\System32\sysdm.cpl",System"

SP2 modified sysdm.cpl, but it made no changes to shell32.dll. Please note
that there is a space between ControlRunDll and "C:\Windows.
What is wrong, and how can it be fixed?

I run Norton AV, Sybot, and Ad_Aware. I use ZoneAlarm. My system lies
behind a Linksys router, and has a hidden IP address.
Jim

 

[Bert Kinney]

Hi Jim,

Try this first. Navigate to C:\WINDOWS\system32 and rename Sysdm.cpl to Sysdm.xxx
The file will be automatically replaced in a couple of second.
Try running System Restore.

If that doesn't work, then reinstalling System Restore will.

Note: All restore points will be lost in the process.

How to reinstall System Restore:
http://bertk.mvps.org/html/tips.html#ReinstallSR

 

[Bert Kinney]

Thanks for the feedback Jim.

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

"Bert Kinney" wrote

 

[Jim]

Hi Jim,

Try this first. Navigate to C:\WINDOWS\system32 and rename Sysdm.cpl
to Sysdm.xxx
The file will be automatically replaced in a couple of second.
Try running System Restore. No, this didn't work.

If that doesn't work, then reinstalling System Restore will.

This did. By the way, it asked for the file srframe.mmf, which I found in
C:\i386. Evidently, this file was unchanged for SP2 because it was not in
C:\Windows\ServicePackFiles.

Note: All restore points will be lost in the process.

That is OK. I wanted to delete them anyway.
Thanks!!
Jim