system restore not working

[scottie]

I tried to do a system restore, and my computer says "System restore
encountered an error trying to enable/disable one or more drives". I don't
know a lot about computers,please help!

 

[Mick Murphy]

If using Norton, disable it before using System Restore.

 

[Jim]

I tried to do a system restore, and my computer says "System restore
encountered an error trying to enable/disable one or more drives". I don't
know a lot about computers,please help!

Take it back to where you bought it ?