System restore fails --cannot restart

[Alan]

I get the following errors in Event Viewer when I try to start System
Restore. I am running Windows XP Home SP2. Any help will be appreciated.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 11/19/2005
Time: 5:04:22 AM
User: N/A
Computer: D7R0R071
Description:
The System Restore Service service terminated with the following error:
Access is denied.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: SRService
Event Category: None
Event ID: 104
Date: 11/19/2005
Time: 5:03:35 AM
User: N/A
Computer: D7R0R071
Description:
The System Restore initialization process failed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 05 00 00 00 ....
Thanks,
Alan

 

[Rick \Nutcase\ Rogers]

Hi,

"Access is denied" usually indicates some sort of permissions issue. Can you
give some background on what you were doing with the machine and why you are
needing to restart this service in the first place?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Alan]

Hi,

"Access is denied" usually indicates some sort of permissions issue. Can you
give some background on what you were doing with the machine and why you are
needing to restart this service in the first place?

Hi Rick,

I deleted all the restore points after finding the Kuang2.win32 virus.
When I tried to restart System Restore, I received these errors. I've
tried resetting permissions both as user(with admin privileges) and as
administrator. Also tried reinstalling from the sr.ini file with no
success. Perhaps I didn't reset permissions correctly, but I would have
thought the reinstall would have corrected that.

 

[Guest]

Did you delete these in windows or in the Reg?

Hi Rick,

I deleted all the restore points after finding the Kuang2.win32 virus.
When I tried to restart System Restore, I received these errors. I've
tried resetting permissions both as user(with admin privileges) and as
administrator. Also tried reinstalling from the sr.ini file with no
success. Perhaps I didn't reset permissions correctly, but I would have
thought the reinstall would have corrected that.

 

[Alan]

Did you delete these in windows or in the Reg?

:

Michael,

I did not go into the registry to delete the restore points.

 

[Guest]

You did a reinstall?
How? When?

 

[Guest]

How did you delete restore points?

 

[Alan]

How did you delete restore points?

I turned off system restore.

 

[Rick \Nutcase\ Rogers]

Hi Alan,

Reinstalling does not change permissions. I would delete the System Volume
Information folder, then restart the system and retry restarting the SR
service.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Bert Kinney]

Hi Alan,

The policy was most likely changed by the virus.

Here are the instruction on enabling access to System Restore.
http://bertk.mvps.org/html/error.html#ErrorDisabledByPolicy

 

[Bert Kinney]

Delete what from the registry?

 

[Alan]

Hi Alan,

The policy was most likely changed by the virus.

Here are the instruction on enabling access to System Restore.
http://bertk.mvps.org/html/error.html#ErrorDisabledByPolicy

Hi Bert,

I couldn't use your registry fix because I don't have a System Restore
under WindowsNT--Maybe because I'm running XP Home instead of Pro?

After applying Kelly's registry fix, I still get the "access denied"
error. Sigh.

I appreciate everyone's help, but getting a tad frustrated. It's not
life or death, just aggravating.

Alan

 

[Bert Kinney]

Hi Bert,

I couldn't use your registry fix because I don't have a System Restore
under WindowsNT--Maybe because I'm running XP Home instead of Pro?

This indicates that there was no policy set.

After applying Kelly's registry fix, I still get the "access denied"
error. Sigh.

Are you logged on to an Admin account when trying to access System
Restore?

I appreciate everyone's help, but getting a tad frustrated. It's not
life or death, just aggravating.

I know what you mean! We will do our best to get it straightened out.