System Information

[Guest]

My 'System Information' short-cut used to show 'System Information'.
It now opens the 'Help and Support Center' window.

I've tried a System Restore, no joy.
Have tried running Msinfo32.exe too but still get a 'Help and Support
Center' window.

If i run msinfo32 /categories +all -loadedmodules then I can get it to work,
but it runs inside the 'Help and Support Center' window.

I've also been asking for help here

http://boards.fool.co.uk/Message.asp?mid=9011648&sort=whole#9012466

 

[Wesley Vogel]

You may or may not be able to fix this. I can't fix mine.

It used to work but a Windows Critical Update screwed it up.
I don't know which CU is the culprit. Doesn't matter, it's screwed up.

This works. It's what I use.

Go here:
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top.
Scroll down to and Click on:
172. Msinfo32 Batch File - To Gain Access

Unzip and save it where ever | Create a shortcut | Place the shortcut in
your Start Menu, Desktop or where ever | Click the shortcut to open msinfo32
Saves typing it in the Start | Run box every time.

Also in case any of this may work for you.....

Go here:
http://www.kellys-korner-xp.com/xp_m.htm

Scroll down to:
Can't Open Msinfo32
Read the info.

 

[Guest]

Thanks have tried that already by running

msinfo32 /categories +all -loadedmodules

as i said it opens up inside the 'Help and Support Center' window, but would
be nice if I can get it to workthe way it used too.

Widey.

 

[Wesley Vogel]

Did you go here?
http://www.kellys-korner-xp.com/xp_m.htm

Scroll down to:
Can't Open Msinfo32
Read the info.

 

[Rick \Nutcase\ Rogers]

Curious behavior, Wesley. I have all updates designated as critical
installed, yet msinfo32 does not open in a Help & Support window on any of
my systems. I have however, seen it act this way on a WinXP Home system (all
of my personal systems are Pro).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

Yes, been there and tried all, still dont work

Did you go here?
http://www.kellys-korner-xp.com/xp_m.htm

Scroll down to:
Can't Open Msinfo32
Read the info.


--
Hope this helps. Let us know.
Wes

In

 

[PaulM]

I have the same problem, tried all fixes and none work.

 

[Wesley Vogel]

Hi Rick,

Curious, indeed. My machine must be possessed. I am currently running XP
Pro. I've had this problem with both XP Home & Pro installed on this
machine.

If it wasn't a common problem, Kelly wouldn't have the msinfo_force_run.bat
file available. ;-)

I also have other XP problems that exist(ed) in both Home and Pro on this
same machine. I have long ago given up on any fixes. I just swear a
little, ignore them and keep on trucking.

 

[Wesley Vogel]

You got me. ;-(

 

[Guest]

Problem solved

http://www.microsoft.com/windowsxp/...67-0ba2ad279946&cat=&lang=&cr=&sloc=en-us&p=1

 

[Wesley Vogel]

I got a copy of the index.dat file from another person and pasted it into
\WINDOWS\PCHealth\HelpCtr\OfflineCache.

Start | Run | msinfo32 now opens System Information.

System Information even works from MS Word | Help | About MS Word.

A Critical Update had *nothing* to do with this problem like I thought and
have been posting for I don't know how long. ;-(