System Information command not working

[Marty]

When I select start > All Programs > Accessories > System Tools > System
Information, it opens "Help and Support Center" instead of "System
Information" window.

This didn't happen before, has there been an update to WinXP that has
changed this setting or more likely I've had a virus/worm damage my system?

Also, running the file "msinfo32.exe" opens Help and Support Center. Is
this normal?

I would appreciate some help on this matter.

Cheers,

Marty

 

[TryingToHelp]

When I select start > All Programs > Accessories > System Tools > System
Information, it opens "Help and Support Center" instead of "System
Information" window.

This didn't happen before, has there been an update to WinXP that has
changed this setting or more likely I've had a virus/worm damage my
system?

Also, running the file "msinfo32.exe" opens Help and Support Center. Is
this normal?

I would appreciate some help on this matter.

Cheers,

Marty

Check out this Tiny:
http://tinyurl.com/c227f

which is the same as:
http://groups.google.com/group/micr...msinfo32.exe+XP&rnum=2&hl=en#015a7424ad7be02a

 

[Marty]

Thanks, the index.dat file was missing.

Marty

 

[Wesley Vogel]

Super. Keep having fun.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Thanks, the index.dat file was missing.

Marty

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
or
%windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
Display the contents of system folders
Show hidden files and folders
UNCheck:
Hide protected operating system files
Apply | OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

%windir%\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, save the attached zip file and unzip it to ...

%windir%\PCHealth\HelpCtr\OfflineCache

The zip file contains the appropriate index.dat file.

Move index.zip to
%windir%\PCHealth\HelpCtr\OfflineCache
that way the next time you delete the index.dat you
can unzip index.zip again.

If you do not trust this, get the index.dat from a friends machine.