System Information problem

K

kltaylor

When I try to run System Information I get a message "Can't Collect
Information
Cannot acess the Windows Manement Instrumentation software. Windows
Management files may be moved or missing.
How do I correct this ?
 
C

Carey Frisch [MVP]

Error Message: Windows Management Instrumentation (WMI) Might Be Corrupted
http://support.microsoft.com/default.aspx?scid=kb;en-us;319101&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------------


| When I try to run System Information I get a message "Can't Collect
| Information
| Cannot acess the Windows Manement Instrumentation software. Windows
| Management files may be moved or missing.
| How do I correct this ?
 
K

kltaylor

I went to the link and followed the instructions. I still get the same
message. I am running Windows XP Media Center Edition, Verison 2002,
Service Pack 1, if that makes any difference.
 
G

Guest

I am also having the same problem with a client computer who is running
Windows XP Professional SP1 that has been completely updated through Windows
Update. I also tried the instructions and had no success. Any help would be
appreciated.
 
G

Guest

I am also having this problem. I can't get any info about my system, and I'm
trying to locate some drivers that seem to have disappeared. You say that the
WMI may be corrupted, what can we do to resolve that? Please be more
specific. Thanks.
 
W

Wesley Vogel

Windows XP reports that Windows Management Instrumentation (WMI) might be
corrupted?
http://www.jsifaq.com/SUBK/tip5200/rh5281.htm

[[You may receive any of the following error messages in Windows XP:
Unable to view network properties. Windows cannot display the properties of
connection. Windows Management Instrumentation (WMI) might be corrupted.
Unable to view System Information (MSinfo32).

If you run Windows Management Instrumentation (WMI), wmimgmt.msc, you
receive: Failed to connect to local computer due to WMI:Generic failure.

These errors will occur if the %SystemRoot%\System32\Wbem\Repository folder
is damaged.

To fix this problem:
1. Use the Start menu to right-click My Computer.
2. Press the Manage item.
3. Double-click Services and Applications in the left-hand pane.
4. Press Services to expand it.
5. Scroll to Windows Management Instrumentation in the right-hand pane and
right-click it.
6. Press Stop.
7. Use Windows Explorer to delete all the files in the
%SystemRoot%\System32\Wbem\Repository folder.
8. Shutdown and restart your computer. The Windows Management
Instrumentation service will start and the files will be re-created.]]
======================================

I had a problem with WMI, I also had a problem deleting
%SystemRoot%\System32\Wbem\Repository. I had to run Error Checking
(Chkdsk). And then try to delete the file.
C:\WINDOWS\System32\Wbem\Repository\FS.
------------------

Courtesy of Kelly T. @ http://www.kellys-korner.com/
[Windows Management Instrumentation - WinMgmt could not initialize the core
parts
Go to Start/Run/CMD and then run each of these hitting enter after each:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

This may or may not repair the repository but will re-install wmi into the
registry.]
=====================

From http://www.kellys-korner-xp.com/xp_abc.htm

WMI
[[WMIPRVSE hosts the provider that sends your events on WinXP. On WinXP
providers are out of process from the actual WMI service. You can specify
the wbemConnectFlagUseMaxWait which will cause the timeout to be 2 minutes
instead of the default DCOM one which is up to 20 minutes. What may help is
to ping the remote machine first before attempting a ConnectServer.

WMI relies on DCOM for remoting which in turn uses RPC which then uses
TCP/IP, so there could be several reasons why it isn't connecting initially.
This is a known issue. Basically, when the provider calls MSI, it doesn't
necessarily cancel the initial request and attempts to finish it so
wmiprvse.exe will still show cpu usage.

To correct permission issues:

1 - In the Management Console\Services STOP WMI and set to manual.
2 - Go to the WMI repository %Windows%system32%wbem and delete the
repository.
3 -Set the WMI service back to Automatic
4 - From %Windows%system32%wbem run "wbemtest" and connect to your
namespace.
5 - Start/Run/Regedit and navigate to: Locate current

HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Class. Open the class
key and right click on the sub key 0000 and select permissions and make sure
that the permissions for you [administrator] are "Full".]]
===========
 
G

Guest

I had the same problem as all the others above, and this solution worked well
for me.


Wesley Vogel said:
Windows XP reports that Windows Management Instrumentation (WMI) might be
corrupted?
http://www.jsifaq.com/SUBK/tip5200/rh5281.htm

[[You may receive any of the following error messages in Windows XP:
Unable to view network properties. Windows cannot display the properties of
connection. Windows Management Instrumentation (WMI) might be corrupted.
Unable to view System Information (MSinfo32).

If you run Windows Management Instrumentation (WMI), wmimgmt.msc, you
receive: Failed to connect to local computer due to WMI:Generic failure.

These errors will occur if the %SystemRoot%\System32\Wbem\Repository folder
is damaged.

To fix this problem:
1. Use the Start menu to right-click My Computer.
2. Press the Manage item.
3. Double-click Services and Applications in the left-hand pane.
4. Press Services to expand it.
5. Scroll to Windows Management Instrumentation in the right-hand pane and
right-click it.
6. Press Stop.
7. Use Windows Explorer to delete all the files in the
%SystemRoot%\System32\Wbem\Repository folder.
8. Shutdown and restart your computer. The Windows Management
Instrumentation service will start and the files will be re-created.]]
======================================

I had a problem with WMI, I also had a problem deleting
%SystemRoot%\System32\Wbem\Repository. I had to run Error Checking
(Chkdsk). And then try to delete the file.
C:\WINDOWS\System32\Wbem\Repository\FS.
------------------

Courtesy of Kelly T. @ http://www.kellys-korner.com/
[Windows Management Instrumentation - WinMgmt could not initialize the core
parts
Go to Start/Run/CMD and then run each of these hitting enter after each:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

This may or may not repair the repository but will re-install wmi into the
registry.]
=====================

From http://www.kellys-korner-xp.com/xp_abc.htm

WMI
[[WMIPRVSE hosts the provider that sends your events on WinXP. On WinXP
providers are out of process from the actual WMI service. You can specify
the wbemConnectFlagUseMaxWait which will cause the timeout to be 2 minutes
instead of the default DCOM one which is up to 20 minutes. What may help is
to ping the remote machine first before attempting a ConnectServer.

WMI relies on DCOM for remoting which in turn uses RPC which then uses
TCP/IP, so there could be several reasons why it isn't connecting initially.
This is a known issue. Basically, when the provider calls MSI, it doesn't
necessarily cancel the initial request and attempts to finish it so
wmiprvse.exe will still show cpu usage.

To correct permission issues:

1 - In the Management Console\Services STOP WMI and set to manual.
2 - Go to the WMI repository %Windows%system32%wbem and delete the
repository.
3 -Set the WMI service back to Automatic
4 - From %Windows%system32%wbem run "wbemtest" and connect to your
namespace.
5 - Start/Run/Regedit and navigate to: Locate current

HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Class. Open the class
key and right click on the sub key 0000 and select permissions and make sure
that the permissions for you [administrator] are "Full".]]
===========

--
Hope this helps. Let us know.
Wes

In
Trkev said:
I am also having this problem. I can't get any info about my system,
and I'm trying to locate some drivers that seem to have disappeared.
You say that the WMI may be corrupted, what can we do to resolve
that? Please be more specific. Thanks.
 
W

Wesley Vogel

Glad to hear it. :)

Jeez. How old is this post?

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
libs said:
I had the same problem as all the others above, and this solution
worked well for me.


Wesley Vogel said:
Windows XP reports that Windows Management Instrumentation (WMI)
might be corrupted?
http://www.jsifaq.com/SUBK/tip5200/rh5281.htm

[[You may receive any of the following error messages in Windows XP:
Unable to view network properties. Windows cannot display the
properties of connection. Windows Management Instrumentation (WMI)
might be corrupted. Unable to view System Information (MSinfo32).

If you run Windows Management Instrumentation (WMI), wmimgmt.msc, you
receive: Failed to connect to local computer due to WMI:Generic
failure.

These errors will occur if the %SystemRoot%\System32\Wbem\Repository
folder is damaged.

To fix this problem:
1. Use the Start menu to right-click My Computer.
2. Press the Manage item.
3. Double-click Services and Applications in the left-hand pane.
4. Press Services to expand it.
5. Scroll to Windows Management Instrumentation in the right-hand
pane and right-click it.
6. Press Stop.
7. Use Windows Explorer to delete all the files in the
%SystemRoot%\System32\Wbem\Repository folder.
8. Shutdown and restart your computer. The Windows Management
Instrumentation service will start and the files will be
re-created.]] ======================================

I had a problem with WMI, I also had a problem deleting
%SystemRoot%\System32\Wbem\Repository. I had to run Error Checking
(Chkdsk). And then try to delete the file.
C:\WINDOWS\System32\Wbem\Repository\FS.
------------------

Courtesy of Kelly T. @ http://www.kellys-korner.com/
[Windows Management Instrumentation - WinMgmt could not initialize
the core parts
Go to Start/Run/CMD and then run each of these hitting enter after
each:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

This may or may not repair the repository but will re-install wmi
into the registry.]
=====================

From http://www.kellys-korner-xp.com/xp_abc.htm

WMI
[[WMIPRVSE hosts the provider that sends your events on WinXP. On
WinXP providers are out of process from the actual WMI service. You
can specify the wbemConnectFlagUseMaxWait which will cause the
timeout to be 2 minutes instead of the default DCOM one which is up
to 20 minutes. What may help is to ping the remote machine first
before attempting a ConnectServer.

WMI relies on DCOM for remoting which in turn uses RPC which then
uses TCP/IP, so there could be several reasons why it isn't
connecting initially. This is a known issue. Basically, when the
provider calls MSI, it doesn't necessarily cancel the initial
request and attempts to finish it so wmiprvse.exe will still show
cpu usage.

To correct permission issues:

1 - In the Management Console\Services STOP WMI and set to manual.
2 - Go to the WMI repository %Windows%system32%wbem and delete the
repository.
3 -Set the WMI service back to Automatic
4 - From %Windows%system32%wbem run "wbemtest" and connect to your
namespace.
5 - Start/Run/Regedit and navigate to: Locate current

HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Class. Open the
class key and right click on the sub key 0000 and select permissions
and make sure that the permissions for you [administrator] are
"Full".]] ===========

--
Hope this helps. Let us know.
Wes

In
Trkev said:
I am also having this problem. I can't get any info about my system,
and I'm trying to locate some drivers that seem to have disappeared.
You say that the WMI may be corrupted, what can we do to resolve
that? Please be more specific. Thanks.

:

I went to the link and followed the instructions. I still get the
same message. I am running Windows XP Media Center Edition,
Verison 2002, Service Pack 1, if that makes any difference.

Error Message: Windows Management Instrumentation (WMI) Might Be
Corrupted
http://support.microsoft.com/default.aspx?scid=kb;en-us;319101&Product=winxp
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

---------------------------------------------------------------------- --
--
----------------


When I try to run System Information I get a message "Can't
Collect Information
Cannot acess the Windows Manement Instrumentation software.
Windows Management files may be moved or missing.
How do I correct this ?
 
G

Guest

i was having similar problems with system information - tried fix offered by
Wesley and all systems now up and running properlly - thanks for the tip.

Wesley Vogel said:
Windows XP reports that Windows Management Instrumentation (WMI) might be
corrupted?
http://www.jsifaq.com/SUBK/tip5200/rh5281.htm

[[You may receive any of the following error messages in Windows XP:
Unable to view network properties. Windows cannot display the properties of
connection. Windows Management Instrumentation (WMI) might be corrupted.
Unable to view System Information (MSinfo32).

If you run Windows Management Instrumentation (WMI), wmimgmt.msc, you
receive: Failed to connect to local computer due to WMI:Generic failure.

These errors will occur if the %SystemRoot%\System32\Wbem\Repository folder
is damaged.

To fix this problem:
1. Use the Start menu to right-click My Computer.
2. Press the Manage item.
3. Double-click Services and Applications in the left-hand pane.
4. Press Services to expand it.
5. Scroll to Windows Management Instrumentation in the right-hand pane and
right-click it.
6. Press Stop.
7. Use Windows Explorer to delete all the files in the
%SystemRoot%\System32\Wbem\Repository folder.
8. Shutdown and restart your computer. The Windows Management
Instrumentation service will start and the files will be re-created.]]
======================================

I had a problem with WMI, I also had a problem deleting
%SystemRoot%\System32\Wbem\Repository. I had to run Error Checking
(Chkdsk). And then try to delete the file.
C:\WINDOWS\System32\Wbem\Repository\FS.
------------------

Courtesy of Kelly T. @ http://www.kellys-korner.com/
[Windows Management Instrumentation - WinMgmt could not initialize the core
parts
Go to Start/Run/CMD and then run each of these hitting enter after each:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

This may or may not repair the repository but will re-install wmi into the
registry.]
=====================

From http://www.kellys-korner-xp.com/xp_abc.htm

WMI
[[WMIPRVSE hosts the provider that sends your events on WinXP. On WinXP
providers are out of process from the actual WMI service. You can specify
the wbemConnectFlagUseMaxWait which will cause the timeout to be 2 minutes
instead of the default DCOM one which is up to 20 minutes. What may help is
to ping the remote machine first before attempting a ConnectServer.

WMI relies on DCOM for remoting which in turn uses RPC which then uses
TCP/IP, so there could be several reasons why it isn't connecting initially.
This is a known issue. Basically, when the provider calls MSI, it doesn't
necessarily cancel the initial request and attempts to finish it so
wmiprvse.exe will still show cpu usage.

To correct permission issues:

1 - In the Management Console\Services STOP WMI and set to manual.
2 - Go to the WMI repository %Windows%system32%wbem and delete the
repository.
3 -Set the WMI service back to Automatic
4 - From %Windows%system32%wbem run "wbemtest" and connect to your
namespace.
5 - Start/Run/Regedit and navigate to: Locate current

HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Class. Open the class
key and right click on the sub key 0000 and select permissions and make sure
that the permissions for you [administrator] are "Full".]]
===========

--
Hope this helps. Let us know.
Wes

In
Trkev said:
I am also having this problem. I can't get any info about my system,
and I'm trying to locate some drivers that seem to have disappeared.
You say that the WMI may be corrupted, what can we do to resolve
that? Please be more specific. Thanks.
 
W

Wesley Vogel

Glad to hear it.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
Derek said:
i was having similar problems with system information - tried fix
offered by Wesley and all systems now up and running properlly -
thanks for the tip.

Wesley Vogel said:
Windows XP reports that Windows Management Instrumentation (WMI)
might be corrupted?
http://www.jsifaq.com/SUBK/tip5200/rh5281.htm

[[You may receive any of the following error messages in Windows XP:
Unable to view network properties. Windows cannot display the
properties of connection. Windows Management Instrumentation (WMI)
might be corrupted. Unable to view System Information (MSinfo32).

If you run Windows Management Instrumentation (WMI), wmimgmt.msc, you
receive: Failed to connect to local computer due to WMI:Generic
failure.

These errors will occur if the %SystemRoot%\System32\Wbem\Repository
folder is damaged.

To fix this problem:
1. Use the Start menu to right-click My Computer.
2. Press the Manage item.
3. Double-click Services and Applications in the left-hand pane.
4. Press Services to expand it.
5. Scroll to Windows Management Instrumentation in the right-hand
pane and right-click it.
6. Press Stop.
7. Use Windows Explorer to delete all the files in the
%SystemRoot%\System32\Wbem\Repository folder.
8. Shutdown and restart your computer. The Windows Management
Instrumentation service will start and the files will be
re-created.]] ======================================

I had a problem with WMI, I also had a problem deleting
%SystemRoot%\System32\Wbem\Repository. I had to run Error Checking
(Chkdsk). And then try to delete the file.
C:\WINDOWS\System32\Wbem\Repository\FS.
------------------

Courtesy of Kelly T. @ http://www.kellys-korner.com/
[Windows Management Instrumentation - WinMgmt could not initialize
the core parts
Go to Start/Run/CMD and then run each of these hitting enter after
each:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

This may or may not repair the repository but will re-install wmi
into the registry.]
=====================

From http://www.kellys-korner-xp.com/xp_abc.htm

WMI
[[WMIPRVSE hosts the provider that sends your events on WinXP. On
WinXP providers are out of process from the actual WMI service. You
can specify the wbemConnectFlagUseMaxWait which will cause the
timeout to be 2 minutes instead of the default DCOM one which is up
to 20 minutes. What may help is to ping the remote machine first
before attempting a ConnectServer.

WMI relies on DCOM for remoting which in turn uses RPC which then
uses TCP/IP, so there could be several reasons why it isn't
connecting initially. This is a known issue. Basically, when the
provider calls MSI, it doesn't necessarily cancel the initial
request and attempts to finish it so wmiprvse.exe will still show
cpu usage.

To correct permission issues:

1 - In the Management Console\Services STOP WMI and set to manual.
2 - Go to the WMI repository %Windows%system32%wbem and delete the
repository.
3 -Set the WMI service back to Automatic
4 - From %Windows%system32%wbem run "wbemtest" and connect to your
namespace.
5 - Start/Run/Regedit and navigate to: Locate current

HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Class. Open the
class key and right click on the sub key 0000 and select permissions
and make sure that the permissions for you [administrator] are
"Full".]] ===========

--
Hope this helps. Let us know.
Wes

In
Trkev said:
I am also having this problem. I can't get any info about my system,
and I'm trying to locate some drivers that seem to have disappeared.
You say that the WMI may be corrupted, what can we do to resolve
that? Please be more specific. Thanks.

:

I went to the link and followed the instructions. I still get the
same message. I am running Windows XP Media Center Edition,
Verison 2002, Service Pack 1, if that makes any difference.

Error Message: Windows Management Instrumentation (WMI) Might Be
Corrupted
http://support.microsoft.com/default.aspx?scid=kb;en-us;319101&Product=winxp
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

---------------------------------------------------------------------- --
--
----------------


When I try to run System Information I get a message "Can't
Collect Information
Cannot acess the Windows Manement Instrumentation software.
Windows Management files may be moved or missing.
How do I correct this ?
 
G

Guest

i have a Repository AND a Repository.001 file - which do delet? Also when I
tried to delete the F5 files under Repository I got a msg that said the files
were being used, however, when I rt click on WMI I can only choose Start NOT
Stop. Help!!

libs said:
I had the same problem as all the others above, and this solution worked well
for me.


Wesley Vogel said:
Windows XP reports that Windows Management Instrumentation (WMI) might be
corrupted?
http://www.jsifaq.com/SUBK/tip5200/rh5281.htm

[[You may receive any of the following error messages in Windows XP:
Unable to view network properties. Windows cannot display the properties of
connection. Windows Management Instrumentation (WMI) might be corrupted.
Unable to view System Information (MSinfo32).

If you run Windows Management Instrumentation (WMI), wmimgmt.msc, you
receive: Failed to connect to local computer due to WMI:Generic failure.

These errors will occur if the %SystemRoot%\System32\Wbem\Repository folder
is damaged.

To fix this problem:
1. Use the Start menu to right-click My Computer.
2. Press the Manage item.
3. Double-click Services and Applications in the left-hand pane.
4. Press Services to expand it.
5. Scroll to Windows Management Instrumentation in the right-hand pane and
right-click it.
6. Press Stop.
7. Use Windows Explorer to delete all the files in the
%SystemRoot%\System32\Wbem\Repository folder.
8. Shutdown and restart your computer. The Windows Management
Instrumentation service will start and the files will be re-created.]]
======================================

I had a problem with WMI, I also had a problem deleting
%SystemRoot%\System32\Wbem\Repository. I had to run Error Checking
(Chkdsk). And then try to delete the file.
C:\WINDOWS\System32\Wbem\Repository\FS.
------------------

Courtesy of Kelly T. @ http://www.kellys-korner.com/
[Windows Management Instrumentation - WinMgmt could not initialize the core
parts
Go to Start/Run/CMD and then run each of these hitting enter after each:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

This may or may not repair the repository but will re-install wmi into the
registry.]
=====================

From http://www.kellys-korner-xp.com/xp_abc.htm

WMI
[[WMIPRVSE hosts the provider that sends your events on WinXP. On WinXP
providers are out of process from the actual WMI service. You can specify
the wbemConnectFlagUseMaxWait which will cause the timeout to be 2 minutes
instead of the default DCOM one which is up to 20 minutes. What may help is
to ping the remote machine first before attempting a ConnectServer.

WMI relies on DCOM for remoting which in turn uses RPC which then uses
TCP/IP, so there could be several reasons why it isn't connecting initially.
This is a known issue. Basically, when the provider calls MSI, it doesn't
necessarily cancel the initial request and attempts to finish it so
wmiprvse.exe will still show cpu usage.

To correct permission issues:

1 - In the Management Console\Services STOP WMI and set to manual.
2 - Go to the WMI repository %Windows%system32%wbem and delete the
repository.
3 -Set the WMI service back to Automatic
4 - From %Windows%system32%wbem run "wbemtest" and connect to your
namespace.
5 - Start/Run/Regedit and navigate to: Locate current

HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Class. Open the class
key and right click on the sub key 0000 and select permissions and make sure
that the permissions for you [administrator] are "Full".]]
===========

--
Hope this helps. Let us know.
Wes

In
Trkev said:
I am also having this problem. I can't get any info about my system,
and I'm trying to locate some drivers that seem to have disappeared.
You say that the WMI may be corrupted, what can we do to resolve
that? Please be more specific. Thanks.

:

I went to the link and followed the instructions. I still get the
same message. I am running Windows XP Media Center Edition, Verison
2002, Service Pack 1, if that makes any difference.

Error Message: Windows Management Instrumentation (WMI) Might Be
Corrupted

http://support.microsoft.com/default.aspx?scid=kb;en-us;319101&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------ --
----------------


When I try to run System Information I get a message "Can't
Collect Information
Cannot acess the Windows Manement Instrumentation software.
Windows Management files may be moved or missing.
How do I correct this ?
 

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