System Information - "Can't Collect Information"

M

microsvc

In my System Information screen, theres a message reading: "Can't Collect
Information". cannot access the windows management Instrumentation Software.
Windows management files may be moved or missing.

Also as a result of this, the Control Panel/System window is missing the
Rating, Processor and memory information. Suggestions?
 
G

gerryf

This can result from the %SystemRoot%System32WbemRepository folder being
corrupt.

Right click My Computer, and then click Manage.

Under “Services and Applicationsâ€, right click Services, and then find
Windows Management Instrumentation service. Press the STOP link

Now, Delete all of the files that are INSIDE the
%SystemRoot%System32WbemRepository folder. (usually
c:\windows\system32\wbemrespository (do not delete the folder

Restart the computer. The files are recreated when the computer restarts.

Try again
 
M

microsvc

Gerry, I followed your steps, and deleted those files, rebooted, yet the
problem hasnt been resolved.
 
G

gerryf

Reading Mark's post above

In addition to
Windows Management Instrumentation

Are
Event Log
Remote Procedure Call (RPC)
also started?

If not, start them and try again
 
M

microsvc

Nobody has any explanation as to why this anomoly is happening, and what I
may do to fix it for good?

I'd hate this to be another broken part of Vista I'll have to "Live with".
 
J

Jme63SCH

GerryF.....are you still with us....???

Here is one thing you can try to get your WMI back up and running:

Open a command prompt...(START - RUN - type CMD in the "Open:" box)

At the prompt...copy/paste (or type) each of these commands in THIS
order:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

Hit ENTER when necessary...(the copy/paste method should enter the
commands automatically).


Here is what each switch does:

The "clearadap" switch clears prior WMI /resyncperf information
from the registry.
The "kill" switch causes WINMGMT to stop running copies.
The "unregserver" switch removes the registry entries.
The "regserver" switch invokes self registration.
The "resyncperf" switch registers the system's performance
libraries with WMI.





I can also help you return EventLog to your services list.


First...ensure that the EventLog service is running by attempting to
start EventLog, like so:

Open another command prompt and type NET START EVENTLOG at the
prompt.
If EventLog is already started...you will receive a message
stating such.

After making sure that the service is running, proceed to the next
step:

Check for the following key in your registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
\Eventlog

If the key IS found...it may be corrupt...in which case, it must
be replaced using the method found below.
If the key is not found...you need to get a copy of the key from
another computer, and IMPORT if into your registry.

If you don't have another computer from which to copy the key...I
can email you a copy.
The file, in text form, is simply too lengthy to post here.
Please respond if you would like this file emailed to you.

GOOD LUCK.....!!!! Let us know how things work out...!!!
 
C

Chuck

Hi i know this post is a month old but i was wondering if you could email me
a copy of the key. I'm having the same problem and have been going crazy
trying to find a fix. This is the first post that i've seen that trys
something different. my email address is (e-mail address removed)
thanks.
Chuck
 
J

John Galt

undisclosed said:
I'm having the same problem done all the fixes found the key but default
says that it has no value Is that the problem ? If so could some one
email the new key or tell me how to fix it Ta

WTF are you talking about? Are you replying to a really old
post/thread?

Either quote what you are replying to (the same problem, all the
fixes) or start a new thread so we will know what you're talking
about.
 
J

John Galt

undisclosed said:
Sorry Its the thread aboutCannot access Windows Management
Instrumentation software some files maybe be moved or missing

I have NO idea what you're talking about. I just looked this thread
up on Google Groups... and there's something there about running
msinfo32.exe and then getting the error. Is that what you're talking
about?
I've trawled all the tech sites and tried all sorts of fixes but to no
avail
I've looked in my registry and found the first entry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
\Eventlog

and found the first entry "default" as having no value

Could this be my problem ?

On my machine it has the exact same value. When I run msinfo32 from
Start/"Run", it works.
 
J

John Galt

undisclosed said:
Yes and just tried running msinfo32 from start/run and still it happens


can't even put up a screenshot its too big !

Don't know what to say. If you've tried all the fixes listed in the
thread, then maybe someone else can help.
 

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