msinfo32

M

My News Servers

System Information opens but cannot display any(info)
I type msinfo32 in a command line as admin., and the program opens with the
error message:

Can't Collect Information

Cannot access the Windows Management Instrumentation software. Windows
Management files may be moved or missing.

Need some astute aid asap, as this kind of thing drags me down. Everything
else on here seems fine.

Thomas Byers
 
J

Jimmy Brush

Hello,

- click start
- right-click computer
- click manage
- expand services and applications
- click services
- Is Windows Management Infrumentation service running?
- Expand event viewer, windows logs, check system and application, any
wmi-related events?
- right-click WMI Control, click properties, what happens?
 
M

My News Servers

Log Name: Application
Source: SecurityCenter
Date: 11/14/2007 6:54:01 PM
Event ID: 3
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tom-PC
Description:
The Windows Security Center Service was unable to establish event queries
with WMI to monitor third party AntiVirus, AntiSpyware and Firewall.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SecurityCenter" />
<EventID Qualifiers="49152">3</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-11-14T23:54:01.000Z" />
<EventRecordID>19245</EventRecordID>
<Channel>Application</Channel>
<Computer>Tom-PC</Computer>
<Security />
</System>
<EventData>
<Binary>05000780</Binary>
</EventData>
</Event>


So far, this (above) is the only reference, does it tell you much?
Tom
 
J

Jimmy Brush

Is the WMI service running?

My News Servers said:
Log Name: Application
Source: SecurityCenter
Date: 11/14/2007 6:54:01 PM
Event ID: 3
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tom-PC
Description:
The Windows Security Center Service was unable to establish event queries
with WMI to monitor third party AntiVirus, AntiSpyware and Firewall.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SecurityCenter" />
<EventID Qualifiers="49152">3</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-11-14T23:54:01.000Z" />
<EventRecordID>19245</EventRecordID>
<Channel>Application</Channel>
<Computer>Tom-PC</Computer>
<Security />
</System>
<EventData>
<Binary>05000780</Binary>
</EventData>
</Event>


So far, this (above) is the only reference, does it tell you much?
Tom
Click to expand...
 
J

Jimmy Brush

Hello,

Please download the following file:

http://www.microsoft.com/downloads/...d6-18d1-4d05-b11e-4c64192ae97d&displaylang=en

Once downloaded, run wmidiag.exe. This is a self-extracting file. Have it
extract to your desktop or some other familiar location.

From an elevated command prompt, browse to the location, and execute the
following command:

cscript wmidiag.vbs

This will take a long time to complete (average between 5-15 mins).

Once it completes, it should open a text file displaying a report. Please
reply back with the contents of this report.

Thanks,
 
M

My News Servers

Jimmy, I'm gonna do it now!

Tom








Jimmy Brush said:
Hello,

Please download the following file:

http://www.microsoft.com/downloads/...d6-18d1-4d05-b11e-4c64192ae97d&displaylang=en

Once downloaded, run wmidiag.exe. This is a self-extracting file. Have it
extract to your desktop or some other familiar location.

From an elevated command prompt, browse to the location, and execute the
following command:

cscript wmidiag.vbs

This will take a long time to complete (average between 5-15 mins).

Once it completes, it should open a text file displaying a report. Please
reply back with the contents of this report.

Thanks,
Click to expand...
 
M

My News Servers

Jimmy: lotso info here alright answer must be in here!

Tom

22527 22:46:44 (0) ** WMIDiag v2.0 started on Wednesday, November 14, 2007
at 22:42.
22528 22:46:44 (0) **
22529 22:46:44 (0) ** Copyright (c) Microsoft Corporation. All rights
reserved - January 2007.
22530 22:46:44 (0) **
22531 22:46:44 (0) ** This script is not supported under any Microsoft
standard support program or service.
22532 22:46:44 (0) ** The script is provided AS IS without warranty of any
kind. Microsoft further disclaims all
22533 22:46:44 (0) ** implied warranties including, without limitation, any
implied warranties of merchantability
22534 22:46:44 (0) ** or of fitness for a particular purpose. The entire
risk arising out of the use or performance
22535 22:46:44 (0) ** of the scripts and documentation remains with you. In
no event shall Microsoft, its authors,
22536 22:46:44 (0) ** or anyone else involved in the creation, production,
or delivery of the script be liable for
22537 22:46:44 (0) ** any damages whatsoever (including, without limitation,
damages for loss of business profits,
22538 22:46:44 (0) ** business interruption, loss of business information,
or other pecuniary loss) arising out of
22539 22:46:44 (0) ** the use of or inability to use the script or
documentation, even if Microsoft has been advised
22540 22:46:44 (0) ** of the possibility of such damages.
22541 22:46:44 (0) **
22542 22:46:44 (0) **
22543 22:46:44 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22544 22:46:44 (0) ** -----------------------------------------------------
WMI REPORT: BEGIN ----------------------------------------------------------
22545 22:46:44 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22546 22:46:44 (0) **
22547 22:46:44 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22548 22:46:44 (0) ** Windows Vista - No service pack - 32-bit (6000) - User
'TOM-PC\TOM' on computer 'TOM-PC'.
22549 22:46:44 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22550 22:46:44 (0) ** Environment:
.........................................................................................................
OK..
22551 22:46:44 (0) ** There are no missing WMI system files:
...............................................................................
OK.
22552 22:46:44 (0) ** There are no missing WMI repository files:
...........................................................................
OK.
22553 22:46:44 (0) ** WMI repository state:
................................................................................................
CONSISTENT.
22554 22:46:44 (0) ** BEFORE running WMIDiag:
22555 22:46:44 (0) ** The WMI repository has a size of:
....................................................................................
23 MB.
22556 22:46:44 (0) ** - Disk free space on 'C:':
...........................................................................................
232612 MB.
22557 22:46:44 (0) ** - INDEX.BTR, 2564096 bytes,
11/14/2007 6:52:44 PM
22558 22:46:44 (0) ** - MAPPING1.MAP, 69016 bytes,
11/14/2007 6:42:33 PM
22559 22:46:44 (0) ** - MAPPING2.MAP, 69016 bytes,
11/14/2007 6:52:44 PM
22560 22:46:44 (0) ** - OBJECTS.DATA, 21741568 bytes,
11/14/2007 6:52:44 PM
22561 22:46:44 (0) ** AFTER running WMIDiag:
22562 22:46:44 (0) ** The WMI repository has a size of:
....................................................................................
23 MB.
22563 22:46:44 (0) ** - Disk free space on 'C:':
...........................................................................................
232610 MB.
22564 22:46:44 (0) ** - INDEX.BTR, 2564096 bytes,
11/14/2007 6:52:44 PM
22565 22:46:44 (0) ** - MAPPING1.MAP, 69016 bytes,
11/14/2007 6:42:33 PM
22566 22:46:44 (0) ** - MAPPING2.MAP, 69016 bytes,
11/14/2007 6:52:44 PM
22567 22:46:44 (0) ** - OBJECTS.DATA, 21741568 bytes,
11/14/2007 6:52:44 PM
22568 22:46:44 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22569 22:46:44 (0) ** INFO: Windows Firewall status:
.......................................................................................
ENABLED.
22570 22:46:44 (0) ** Windows Firewall Profile:
............................................................................................
PUBLIC.
22571 22:46:44 (0) ** Inbound connections that do not match a rule BLOCKED:
................................................................ ENABLED.
22572 22:46:44 (0) ** => This will prevent any WMI remote connectivity to
this computer except
22573 22:46:44 (0) ** if the following three inbound rules are ENABLED
and non-BLOCKING:
22574 22:46:44 (0) ** - 'Windows Management Instrumentation (DCOM-In)'
22575 22:46:44 (0) ** - 'Windows Management Instrumentation (WMI-In)'
22576 22:46:44 (0) ** - 'Windows Management Instrumentation (ASync-In)'
22577 22:46:44 (0) ** Verify the reported status for each of these three
inbound rules below.
22578 22:46:44 (0) **
22579 22:46:44 (0) ** Windows Firewall 'Windows Management Instrumentation
(WMI)' group rule: ............................................. DISABLED.
22580 22:46:44 (0) ** => This will prevent any WMI remote connectivity
to/from this machine.
22581 22:46:44 (0) ** - You can adjust the configuration by executing the
following command:
22582 22:46:44 (0) ** i.e. 'NETSH.EXE ADVFIREWALL FIREWALL SET RULE
GROUP="Windows Management Instrumentation (WMI)" NEW ENABLE=YES'
22583 22:46:44 (0) ** Note: With this command all inbound and outbound WMI
rules are activated at once!
22584 22:46:44 (0) ** You can also enable each individual rule instead
of activating the group rule.
22585 22:46:44 (0) **
22586 22:46:44 (0) ** Windows Firewall 'Windows Management Instrumentation
(ASync-In)' rule: .............................................. DISABLED.
22587 22:46:44 (0) ** => This will prevent any WMI asynchronous inbound
connectivity to this machine.
22588 22:46:44 (0) ** - You can adjust the configuration of this rule by
executing the following command:
22589 22:46:44 (0) ** i.e. 'NETSH.EXE ADVFIREWALL FIREWALL SET RULE
NAME="Windows Management Instrumentation (ASync-In)" NEW ENABLE=YES'
22590 22:46:44 (0) **
22591 22:46:44 (0) ** Windows Firewall 'Windows Management Instrumentation
(WMI-Out)' rule: ............................................... DISABLED.
22592 22:46:44 (0) ** => This will prevent any WMI asynchronous outbound
connectivity from this machine.
22593 22:46:44 (0) ** - You can adjust the configuration of this rule by
executing the following command:
22594 22:46:44 (0) ** i.e. 'NETSH.EXE ADVFIREWALL FIREWALL SET RULE
NAME="Windows Management Instrumentation (WMI-Out)" NEW ENABLE=YES'
22595 22:46:44 (0) **
22596 22:46:44 (0) ** Windows Firewall 'Windows Management Instrumentation
(WMI-In)' rule: ................................................ DISABLED.
22597 22:46:44 (0) ** => This will prevent any WMI inbound connectivity to
this machine.
22598 22:46:44 (0) ** Note: The rule 'Windows Management Instrumentation
(WMI-In)' rule must be ENABLED to allow incoming WMI connectivity.
22599 22:46:44 (0) ** - You can adjust the configuration of this rule by
executing the following command:
22600 22:46:44 (0) ** i.e. 'NETSH.EXE ADVFIREWALL FIREWALL SET RULE
NAME="Windows Management Instrumentation (WMI-In)" NEW ENABLE=YES'
22601 22:46:44 (0) **
22602 22:46:44 (0) ** Windows Firewall 'Windows Management Instrumentation
(DCOM-In)' rule: ............................................... DISABLED.
22603 22:46:44 (0) ** => This will prevent any DCOM WMI inbound connectivity
to this machine.
22604 22:46:44 (0) ** Note: The rule 'Windows Management Instrumentation
(DCOM-In)' rule must be ENABLED to allow incoming DCOM WMI connectivity.
22605 22:46:44 (0) ** - You can adjust the configuration of this rule by
executing the following command:
22606 22:46:44 (0) ** i.e. 'NETSH.EXE ADVFIREWALL FIREWALL SET RULE
NAME="Windows Management Instrumentation (DCOM-In)" NEW ENABLE=YES'
22607 22:46:44 (0) **
22608 22:46:44 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22609 22:46:44 (0) ** DCOM Status:
.........................................................................................................
OK.
22610 22:46:44 (0) ** WMI registry setup:
..................................................................................................
OK.
22611 22:46:44 (0) ** INFO: WMI service has dependents:
....................................................................................
2 SERVICE(S)!
22612 22:46:44 (0) ** - Security Center (WSCSVC, StartMode='Automatic')
22613 22:46:44 (0) ** - Internet Connection Sharing (ICS) (SHAREDACCESS,
StartMode='Disabled')
22614 22:46:44 (0) ** => If the WMI service is stopped, the listed
service(s) will have to be stopped as well.
22615 22:46:44 (0) ** Note: If the service is marked with (*), it means
that the service/application uses WMI but
22616 22:46:44 (0) ** there is no hard dependency on WMI. However,
if the WMI service is stopped,
22617 22:46:44 (0) ** this can prevent the service/application to
work as expected.
22618 22:46:44 (0) **
22619 22:46:44 (0) ** RPCSS service:
.......................................................................................................
OK (Already started).
22620 22:46:44 (0) ** WINMGMT service:
.....................................................................................................
OK (Already started).
22621 22:46:44 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22622 22:46:44 (0) ** WMI service DCOM setup:
..............................................................................................
OK.
22623 22:46:44 (0) ** WMI components DCOM registrations:
...................................................................................
OK.
22624 22:46:44 (0) ** WMI ProgID registrations:
............................................................................................
OK.
22625 22:46:44 (0) ** WMI provider DCOM registrations:
.....................................................................................
OK.
22626 22:46:44 (0) ** WMI provider CIM registrations:
......................................................................................
OK.
22627 22:46:44 (0) ** WMI provider CLSIDs:
.................................................................................................
OK.
22628 22:46:44 (0) ** WMI providers EXE/DLL availability:
..................................................................................
OK.
22629 22:46:44 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22630 22:46:44 (0) ** INFO: User Account Control (UAC):
....................................................................................
ENABLED.
22631 22:46:44 (0) ** => WMI tasks requiring Administrative privileges on
this computer MUST run in an elevated context.
22632 22:46:44 (0) ** i.e. You can start your scripts or WMIC commands
from an elevated command
22633 22:46:44 (0) ** prompt by right clicking on the 'Command
Prompt' icon in the Start Menu and
22634 22:46:44 (0) ** selecting 'Run as Administrator'.
22635 22:46:44 (0) ** i.e. You can also execute the WMI scripts or WMIC
commands as a task
22636 22:46:44 (0) ** in the Task Scheduler within the right
security context.
22637 22:46:44 (0) **
22638 22:46:44 (0) ** INFO: Local Account Filtering:
.......................................................................................
ENABLED.
22639 22:46:44 (0) ** => WMI tasks remotely accessing WMI information on
this computer and requiring Administrative
22640 22:46:44 (0) ** privileges MUST use a DOMAIN account part of the
Local Administrators group of this computer
22641 22:46:44 (0) ** to ensure that administrative privileges are
granted. If a Local User account is used for remote
22642 22:46:44 (0) ** accesses, it will be reduced to a plain user
(filtered token), even if it is part of the Local Administrators group.
22643 22:46:44 (0) **
22644 22:46:44 (0) ** Overall DCOM security status:
........................................................................................
OK.
22645 22:46:44 (0) ** Overall WMI security status:
.........................................................................................
OK.
22646 22:46:44 (0) ** - Started at
'Root' --------------------------------------------------------------------------------------------------------------
22647 22:46:44 (0) ** INFO: WMI permanent SUBSCRIPTION(S):
.................................................................................
1.
22648 22:46:44 (0) ** - ROOT/SUBSCRIPTION, NTEventLogEventConsumer.Name="SCM
Event Log Consumer".
22649 22:46:44 (0) ** 'select * from MSFT_SCMEventLogEvent'
22650 22:46:44 (0) **
22651 22:46:44 (0) ** WMI TIMER instruction(s):
............................................................................................
NONE.
22652 22:46:44 (0) ** INFO: WMI namespace(s) requiring PACKET PRIVACY:
..................................................................... 2
NAMESPACE(S)!
22653 22:46:44 (0) ** - ROOT/CIMV2/SECURITY/MICROSOFTTPM.
22654 22:46:44 (0) ** - ROOT/SERVICEMODEL.
22655 22:46:44 (0) ** => When remotely connecting, the namespace(s) listed
require(s) the WMI client to
22656 22:46:44 (0) ** use an encrypted connection by specifying the
PACKET PRIVACY authentication level.
22657 22:46:44 (0) ** (RPC_C_AUTHN_LEVEL_PKT_PRIVACY or PktPrivacy flags)
22658 22:46:44 (0) ** i.e. 'WMIC.EXE /NODE:"TOM-PC" /AUTHLEVEL:pktprivacy
/NAMESPACE:\\ROOT\SERVICEMODEL Class __SystemSecurity'
22659 22:46:44 (0) **
22660 22:46:44 (0) ** WMI MONIKER CONNECTIONS:
.............................................................................................
OK.
22661 22:46:44 (0) ** WMI CONNECTIONS:
.....................................................................................................
OK.
22662 22:46:44 (1) !! ERROR: WMI GET operation errors reported:
............................................................................
8 ERROR(S)!
22663 22:46:44 (0) ** - Root/CIMv2, Win32_Process.Handle=1048, 0x80070005 -
Access is denied..
22664 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22665 22:46:44 (0) ** - Root/CIMv2, Win32_Process.Handle=1048, 0x80070005 -
Access is denied..
22666 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22667 22:46:44 (0) ** - Root/CIMV2, Win32_Service='WSCSVC', 0x80070005 -
Access is denied..
22668 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22669 22:46:44 (0) ** - Root/CIMv2, Win32_Process.Handle=1048, 0x80070005 -
Access is denied..
22670 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22671 22:46:44 (0) ** - Root/CIMv2, Win32_Process.Handle=1048, 0x80070005 -
Access is denied..
22672 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22673 22:46:44 (0) ** - Root/CIMv2, Win32_Process.Handle=2016, 0x80070005 -
Access is denied..
22674 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22675 22:46:44 (0) ** - Root/CIMv2, Win32_Process.Handle=2016, 0x80070005 -
Access is denied..
22676 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22677 22:46:44 (0) ** - Root/CIMv2, Win32_Process.Handle=2016, 0x80070005 -
Access is denied..
22678 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22679 22:46:44 (0) **
22680 22:46:44 (0) ** WMI MOF representations:
.............................................................................................
OK.
22681 22:46:44 (0) ** WMI QUALIFIER access operations:
.....................................................................................
OK.
22682 22:46:44 (1) !! ERROR: WMI ENUMERATION operation errors reported:
.................................................................... 24
ERROR(S)!
22683 22:46:44 (0) ** - ROOT/CIMV2, InstancesOfAsync, 'CIM_USBDevice',
0x80070005 - .
22684 22:46:44 (0) ** MOF Registration: 'WMI information not available
(This could be the case for an external application or a third party WMI
provider)'
22685 22:46:44 (0) ** - ROOT/CIMV2, InstancesOfAsync, 'CIM_USBHub',
0x80070005 - .
22686 22:46:44 (0) ** MOF Registration: 'WMI information not available
(This could be the case for an external application or a third party WMI
provider)'
22687 22:46:44 (0) ** - ROOT/CIMV2, InstancesOfAsync, 'CIM_StorageVolume',
0x80070005 - .
22688 22:46:44 (0) ** MOF Registration: 'WMI information not available
(This could be the case for an external application or a third party WMI
provider)'
22689 22:46:44 (0) ** - Root/CIMV2, InstancesOf, 'Win32_ComputerSystem',
0x80070005 - Access is denied..
22690 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22691 22:46:44 (0) ** - Root/CIMV2, InstancesOf, 'Win32_Service',
0x80070005 - Access is denied..
22692 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22693 22:46:44 (0) ** - Root/CIMV2, InstancesOf, 'Win32_Process',
0x80070005 - Access is denied..
22694 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22695 22:46:44 (0) ** - Root/CIMV2, InstancesOf, 'Win32_OperatingSystem',
0x80070005 - Access is denied..
22696 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22697 22:46:44 (0) ** - Root/CIMV2, InstancesOf, 'Win32_BIOS', 0x80070005 -
Access is denied..
22698 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\CIMWIN32.MOF /
C:\WINDOWS\SYSTEM32\WBEM\SECRCW32.MOF'
22699 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_PerfOS_Cache', 0x80070005 - Access is denied..
22700 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22701 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_PerfOS_Memory', 0x80070005 - Access is denied..
22702 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22703 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_PerfOS_Objects', 0x80070005 - Access is denied..
22704 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22705 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_PerfOS_PagingFile', 0x80070005 - Access is denied..
22706 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22707 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_PerfOS_Processor', 0x80070005 - Access is denied..
22708 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22709 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_PerfOS_System', 0x80070005 - Access is denied..
22710 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22711 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_PerfProc_Process', 0x80070005 - Access is denied..
22712 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22713 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_PerfProc_Thread', 0x80070005 - Access is denied..
22714 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22715 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_Tcpip_ICMP', 0x80070005 - Access is denied..
22716 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22717 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_Tcpip_ICMPv6', 0x80070005 - Access is denied..
22718 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22719 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_Tcpip_IPv4', 0x80070005 - Access is denied..
22720 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22721 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_Tcpip_IPv6', 0x80070005 - Access is denied..
22722 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22723 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_Tcpip_TCPv4', 0x80070005 - Access is denied..
22724 22:46:44 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22725 22:46:44 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_Tcpip_TCPv6', 0x80070005 - Access is denied..
22726 22:46:45 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22727 22:46:45 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_Tcpip_UDPv4', 0x80070005 - Access is denied..
22728 22:46:45 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22729 22:46:45 (0) ** - Root/CIMV2, InstancesOf,
'Win32_PerfFormattedData_Tcpip_UDPv6', 0x80070005 - Access is denied..
22730 22:46:45 (0) ** MOF Registration:
'C:\WINDOWS\SYSTEM32\WBEM\WMIPERFINST.MOF'
22731 22:46:45 (0) **
22732 22:46:45 (1) !! ERROR: WMI EXECQUERY operation errors reported:
...................................................................... 17
ERROR(S)!
22733 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_LogicalDisk WHERE
FreeSpace > 10000000 AND DriveType = 3, 0x80070005 - Access is denied..
22734 22:46:45 (0) ** - Root/CIMV2, Select DriveType From Win32_LogicalDisk
WHERE Name='C:', 0x80070005 - Access is denied..
22735 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_Service,
0x80070005 - Access is denied..
22736 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_PageFileUsage,
0x80070005 - Access is denied..
22737 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_BIOS WHERE Version
IS NOT NULL, 0x80070005 - Access is denied..
22738 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_NetworkAdapter WHERE
AdapterType IS NOT NULL AND AdapterType != "Wide Area Network (WAN)" AND
Description != "Packet Scheduler Miniport", 0x80070005 - Access is denied..
22739 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_Processor WHERE Name
IS NOT NULL, 0x80070005 - Access is denied..
22740 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_DiskDrive,
0x80070005 - Access is denied..
22741 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_ComputerSystem,
0x80070005 - Access is denied..
22742 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_DiskPartition,
0x80070005 - Access is denied..
22743 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_LogicalDisk WHERE
Description != "Network Connection", 0x80070005 - Access is denied..
22744 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_VideoController,
0x80070005 - Access is denied..
22745 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_USBController,
0x80070005 - Access is denied..
22746 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_DesktopMonitor,
0x80070005 - Access is denied..
22747 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_PointingDevice WHERE
Status = "OK", 0x80070005 - Access is denied..
22748 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_Keyboard,
0x80070005 - Access is denied..
22749 22:46:45 (0) ** - Root/CIMV2, Select * From Win32_SystemDriver WHERE
StartMode != "Disabled", 0x80070005 - Access is denied..
22750 22:46:45 (0) **
22751 22:46:45 (0) ** WMI GET VALUE operations:
............................................................................................
OK.
22752 22:46:45 (0) ** WMI WRITE operations:
................................................................................................
NOT TESTED.
22753 22:46:45 (0) ** WMI PUT operations:
..................................................................................................
NOT TESTED.
22754 22:46:45 (0) ** WMI DELETE operations:
...............................................................................................
NOT TESTED.
22755 22:46:45 (0) ** WMI static instances retrieved:
......................................................................................
1527.
22756 22:46:45 (0) ** WMI dynamic instances retrieved:
.....................................................................................
0.
22757 22:46:45 (0) ** WMI instance request cancellations (to limit
performance impact): ................................................... 1.
22758 22:46:45 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22759 22:46:45 (0) ** # of Event Log events BEFORE WMIDiag execution since
the last 20 day(s):
22760 22:46:45 (0) ** DCOM:
..............................................................................................................
ERROR!
22761 22:46:45 (0) ** WINMGMT:
...........................................................................................................
ERROR!
22762 22:46:45 (0) ** WMIADAPTER:
........................................................................................................
ERROR!
22763 22:46:45 (0) **
22764 22:46:45 (0) ** # of additional Event Log events AFTER WMIDiag
execution:
22765 22:46:45 (0) ** DCOM:
..............................................................................................................
ERROR!
22766 22:46:45 (0) ** WINMGMT:
...........................................................................................................
ERROR!
22767 22:46:45 (0) ** WMIADAPTER:
........................................................................................................
ERROR!
22768 22:46:45 (0) **
22769 22:46:45 (0) ** 49 error(s) 0x80070005 - (WBEM_UNKNOWN) This error
code is external to WMI.
22770 22:46:45 (0) ** => This error is not a WMI error. It is typically due
to:
22771 22:46:45 (0) ** - The DCOM security modifications.
22772 22:46:45 (0) ** => Ensure that DCOM security configuration
settings are not modified.
22773 22:46:45 (0) ** - The user running WMIDiag has not enough
privileges or rights to issue requests
22774 22:46:45 (0) ** against software components exposing information
through WMI.
22775 22:46:45 (0) ** => Ensure that no third party applications
installing additional WMI providers have
22776 22:46:45 (0) ** specific security requirements (i.e. group
membership, privileges, etc ...)
22777 22:46:45 (0) ** - The 'Impersonate Client after authentication'
Local Policy is disabled or the
22778 22:46:45 (0) ** 'SERVICE' account has been removed from that
Local Policy.
22779 22:46:45 (0) ** => You must add the 'SERVICE' account to the
'Impersonate Client after authentication'
22780 22:46:45 (0) ** Local Policy in the 'Local Policies/User Right
Assignments' MMC snap-in (GPEDIT.MSC).
22781 22:46:45 (0) ** By default, this Local Policy includes the
'SERVICE' account.
22782 22:46:45 (0) **
22783 22:46:45 (0) ** => Errors starting with 0x8007 are Win32 errors, NOT
WMI errors. More information can be found
22784 22:46:45 (0) ** with the 'NET.EXE HELPMSG <dddd>' command, where
<dddd> is the last four hex digits (0x0005)
22785 22:46:45 (0) ** converted in decimal (5).
22786 22:46:45 (0) ** - NET HELPMSG 5
22787 22:46:45 (0) **
22788 22:46:45 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22789 22:46:45 (0) ** WMI Registry key setup:
..............................................................................................
OK.
22790 22:46:45 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22791 22:46:45 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22792 22:46:45 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22793 22:46:45 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22794 22:46:45 (0) **
22795 22:46:45 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22796 22:46:45 (0) ** ------------------------------------------------------
WMI REPORT: END -----------------------------------------------------------
22797 22:46:45 (0)
** ----------------------------------------------------------------------------------------------------------------------------------
22798 22:46:45 (0) **
22799 22:46:45 (0) ** ERROR: WMIDiag detected issues that could prevent WMI
to work properly!. Check
'C:\USERS\TOM\APPDATA\LOCAL\TEMP\WMIDIAG-V2.0_VISTA.CLI.RTM.32_TOM-PC_2007.11.14_22.41.23.LOG'
for details.
22800 22:46:45 (0) **
22801 22:46:45 (0) ** WMIDiag v2.0 ended on Wednesday, November 14, 2007 at
22:46 (W:54 E:77 S:1).
 
J

Jimmy Brush

Hello,

Did you run that command from an elevated (administrator) command prompt?
Please confirm that it was from an elevated command prompt (right click on
command prompt, and click run as administrator). If it wasn't, please re-run
the tool from an elevated command prompt and re-post.

Thanks,
 
J

Jimmy Brush

Hello,

Are you running any security software that may be preventing access to this
information? (e.g. norton, mcafee, etc?) You may try disabling this software
temporarily and then seeing if the system information utility works.

Also, what edition of Windows Vista are you running (home, business,
ultimate)?

Please report back your findings.

Thanks,
 
R

Rodney Horgan

I am trying to solve a problem with Acronis Backup software and they have asked me to run msinfo32 and send them a save txt file with suystem inof. When I try and run it it says "Can't collect information...

How can I repair this ulitity?

Regards,
Rodney Horgan
 

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