system hangs on checkdisk

[Pdigmking]

My Toshiba Satellite laptop started acting up lately. It got real slow,
and had to restart when I tried to wake it up. It seems to be running fine
now, but when I tried to run a chksdsk and automatically fix (run upon
restart)the computer hung up on the step 3 of 3, it just stopped. I had to
turn it off and back on again to get it going, and it tried to re-run the
chkdsk. When I selected skip the chkdsk, it hung again. Then I restarted
the computer, and the windows boot options came up (windows is having
trouble do you want to start in safe mode yada yada). I tried going into
safe mode and it hung. The only way to get back into windows was to select
the last known working configuration. Does anyone know what could be going
on here? Why can't I run chkdsk? Why can't I get into safe mode?

I am running firewalls, anti spyware, and anti virus programs. Scans
reveal no problems there.

Any ideas?

TIA

Paul

 

[Pdigmking]

I just tried it again and I mispoke earlier. This system doesn't hang, it
kinda loops. It reboots after completing the security check, step 3 of 3,
then it fails to laod, reboots again, and then I get the windows is having
problems screen. Checkdisk works in windows, and for what it's worth, the
summar screen says that there is no problem at the end of the chckdsk.

Paul.

 

[Guest]

I just tried it again and I mispoke earlier. This system doesn't hang, it
kinda loops. It reboots after completing the security check, step 3 of 3,
then it fails to laod, reboots again, and then I get the windows is having
problems screen. Checkdisk works in windows, and for what it's worth, the
summar screen says that there is no problem at the end of the chckdsk.

Paul.

Hi Paul,
Your system may overheated from the length of checkdsk process and other
usages, what the status of your Fan is it working and cooling your CPU?.
Look in the Event viewer for any Error Messages for Hardwares/Softwares and
post them back here.
HTH
Please post back with your result.
Regards,
nass

 

[Pdigmking]

Hi Paul,
Your system may overheated from the length of checkdsk process and
other usages, what the status of your Fan is it working and cooling
your CPU?. Look in the Event viewer for any Error Messages for
Hardwares/Softwares and post them back here.
HTH
Please post back with your result.
Regards,
nass

Thanks Nass,

There are only two errors that have logged:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/29/2006
Time: 11:14:59 AM
User: N/A
Computer: LAPTOP
Description:
The mrtRate service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 7/29/2006
Time: 10:15:57 AM
User: N/A
Computer: LAPTOP
Description:
Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference
error message: The referenced assembly is not installed on your system.
..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Guest]

Hi Paul,

| Thanks Nass,

| There are only two errors that have logged:

| Event Type: Error

| Event Source: Service Control Manager
| Event Category: None
| Event ID: 7000
| Date: 7/29/2006
| Time: 11:14:59 AM
| User: N/A
| Computer: LAPTOP
| Description:
| The mrtRate service failed to start due to the following error:
| The system cannot find the file specified.

| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.

* mrtRate Service is for Quicken or QuickBook is installed on your system
and the Automatic Update is runing in the Background at Start Up.
Three Steps to Disable this service on your Computer (You don't need to
perform all three steps just one at a time please and see which one will
resolve the issue);

1- Start up Quicken Program
= On the Edit menu, point to Options and select internet Options.
=Select Don't Use Background Download and then click Okay to confirm your
Settings.

2- Right click My Computer and select Properties from the drop down list.
= Click on Hardware Tab, then click Device Manager.
= On the View Meu, click Show Hidden Devices.
= Expand the Non-Plug and play Drivers and locate the mrtRate Driver for
Quicken.
= Right click mrtRate and then click on Properties.
= Click the Driver Tab and click "STOP" under Current Status.
= Under Start Up in the Type Box, click to select "Disabled" and then Click
OK to confirm and Quit the Window.

Reboot your machine and see if the error will register with the Date and
time for Today.

3- Disable the mrtRate in the Registry; ( be carefull here editing the
registry the wrong way can damage your machine or render it useless! always
back up before doing any changes to it);

= Open Run Command type : regedit.exe or regedit32.exe click OK or Hit
Enter on your Keyboard.
On the Registry locate this KEY;
HKEY_LOCAL_MACHINE\System\Current Control Set\Services\mrtRate.

=In the right pane while "mrtRate" Highlighted locate DWORD: Start and set
the Data value to = 4 to disable and click Ok to confirm and then exit the
Registry Editor and Reboot your Machine.


| Event Type: Error
| Event Source: SideBySide
| Event Category: None
| Event ID: 59
| Date: 7/29/2006
| Time: 10:15:57 AM
| User: N/A
| Computer: LAPTOP
| Description:
| Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference
| error message: The referenced assembly is not installed on your system.
..

| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.

== About this Error message it is the Service Control Manager trying to
start up the Visual C++ and the that Application missing or some DLL's are
corrupt so you need to download the the Visual C++ for your computer from
here which suite your OS and language:
http://www.microsoft.com/downloads/...ee-a3f9-4c13-9c99-220b62a191ee&DisplayLang=en

HTH
Please let us know.
Regards,
nass

 

[Pdigmking]

m.
..

| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.

== About this Error message it is the Service Control Manager trying
to start up the Visual C++ and the that Application missing or some
DLL's are corrupt so you need to download the the Visual C++ for your
computer from here which suite your OS and language:
http://www.microsoft.com/downloads/details.aspx?FamilyID=32bc1bee-a3f9-
4c13-9c99-220b62a191ee&DisplayLang=en

HTH
Please let us know.
Regards,
nass

Thanks. I just uninstalled quiken, didn't even know it was there. I've
downloaded and installed visual C++. The computer is running well, but if
I run a chkdsk upon it still hangs and restarts. There is a short blip of
a blue screen that appears to say something about bios but it flashes so
fast I can't read it. Is there anyway I can see what that messege is?

Thanks.

Paul.

 

[Guest]

Thanks. I just uninstalled quiken, didn't even know it was there. I've
downloaded and installed visual C++. The computer is running well, but if
I run a chkdsk upon it still hangs and restarts. There is a short blip of
a blue screen that appears to say something about bios but it flashes so
fast I can't read it. Is there anyway I can see what that messege is?

Thanks.

Paul.

Hi Paul,
Right Click MY Computer Icon on your Desktop and select Properties from the
drop down list.
On the System Properties window click on Advanced Tab.
Locate Startup and Recovery option and click on Settings Button.
On the Startup and Recovery window locate the System Failure Option and
uncheck this:
[ ] Automatically restart uncheck click OK to confirm and OK on the
System Properties window to close it.
Reboot and try to run the CHKDSK utility, if the error appeared you will
have the chance to read it or you will see in the Event Viewer log file, how
to access this, go to the Start >> Control Panel >> Performance and
Maintenance option >> Administrator Tools and Double click on Eveent Viewer
and see the Error message.

Try to RUN the command: sfc /scannow note the space between "SFC" and
"/" to run correct on the Run Command, get your XP CD handy you may be asked
to put in for the system to repair any corrupt or damaged files.
Out of interest how long you have your Computer, if longer than three years
you may need to change the battery.
Also is your Computer Clean from Malwares and Viruses, the cause could be
caused by a Boot sector virus on your computer.
Be sure and Run scan to be certain your machine is Virus free.

HTH
Please post back with your findings.
Regards,
nass

 

[Pdigmking]

Hi Paul,
Right Click MY Computer Icon on your Desktop and select Properties
from the drop down list.
On the System Properties window click on Advanced Tab.
Locate Startup and Recovery option and click on Settings Button.
On the Startup and Recovery window locate the System Failure Option
and uncheck this:
[ ] Automatically restart uncheck click OK to confirm and OK on
the System Properties window to close it.
Reboot and try to run the CHKDSK utility, if the error appeared you
will have the chance to read it or you will see in the Event Viewer
log file, how to access this, go to the Start >> Control Panel >>
Performance and Maintenance option >> Administrator Tools and Double
click on Eveent Viewer and see the Error message.

Try to RUN the command: sfc /scannow note the space between "SFC"
and "/" to run correct on the Run Command, get your XP CD handy you
may be asked to put in for the system to repair any corrupt or damaged
files. Out of interest how long you have your Computer, if longer than
three years you may need to change the battery.
Also is your Computer Clean from Malwares and Viruses, the cause could
be caused by a Boot sector virus on your computer.
Be sure and Run scan to be certain your machine is Virus free.

HTH
Please post back with your findings.
Regards,
nass

Hey Nass,

I've run all my anti-virus and spyware programs and found nothing. I ran
the sfc scan program and found nothing as well.

When I try to start up in safe mode, the system seems to hang on the
mup.sys command. Now this appears to be a relatively common problem
judging form the number of post I've found. I've not found any solutions
for this problem however.

Again, I want to be clear. The computer is running fine, it does turn
off and restart without problems. The only time I have a problem is if I
try to run the chkdsk on start up. I just don't know if this portends
problems to come or not. Doesn anyone know anything about this
"mup.sys"?

Thanks,

Paul.