System hanging during login and no activity.

[Guest]

two problems can anyone help?
1. Logging on to a User account often hangs after displaying 'loading User
profile' message. CTRL/ALT/DELETE does nothing.

2. If logged on and no activity then when I reactivate by mouse activity I
often get an empty desktop, no icons or anything and the system has hung.
CTRL/ALT/DELETE does nothing.

XP Home Version 2002 Service Pack 2

 

[Guest]

For the moment, download Ad-aware from www.lavasoftusa.com and run it.
Do you start Windows with any USB plugged? Have you recently installed some hardware or software (before the hang)?

 

[Guest]

Hi Jose,
downloaded and ran Ad-aware but problem still occurs.
Logged in with no activity for a while causes empty desktop with just
wallpaper and cursor (no icons or taskbar etc) to be displayed when
re-activated.
I have no option apart from rebooting by powering down.
Nothing is shown in 'Event Manager'

I have webcam, scanner and digital camers attached via USB.

No new devices but I have however applied driver updates to try and cure
this problem and another intermittant problem that occurs when logging off a
User account
- 'the blue screen of death' caused by a device driver problem - I have no
idea which driver.

 

[Guest]

Start>Execute and type "msconfig" without quotes. Unchek all the entries of "Start" tab. Note that if you have an antivirus installed, this won't load on boot. What happens?

Hi Jose,
downloaded and ran Ad-aware but problem still occurs.
Logged in with no activity for a while causes empty desktop with just
wallpaper and cursor (no icons or taskbar etc) to be displayed when
re-activated.
I have no option apart from rebooting by powering down.
Nothing is shown in 'Event Manager'

I have webcam, scanner and digital camers attached via USB.

No new devices but I have however applied driver updates to try and cure
this problem and another intermittant problem that occurs when logging off a
User account
- 'the blue screen of death' caused by a device driver problem - I have no
idea which driver.

 

[Guest]

Hi Jose,
blank desktop resolved - I found it was my zone alarm pro firewall that was
displaying a connect request for spooler.exe as I have a printer that is
shared by other machines on my LAN.
What I did not know was that when the blank desktop occured, if you waited
about 2 minutes the desktop sprang into life and displayed the User welcome
login screen.
Logging in then displayed the firewall pop-up.
I have now set the spooler program for access.

Many thanks for your assistance, it is much appreciated.

Can you offer any guidance when I next get the 'blue screen of death'
Microsoft refers to an unknown driver problem
Any idea how to narrow it down to a particular driver?

Regards

 

[Guest]

Is there something written on the blue screen? If so, post is here. It is important.

Hi Jose,
blank desktop resolved - I found it was my zone alarm pro firewall that was
displaying a connect request for spooler.exe as I have a printer that is
shared by other machines on my LAN.
What I did not know was that when the blank desktop occured, if you waited
about 2 minutes the desktop sprang into life and displayed the User welcome
login screen.
Logging in then displayed the firewall pop-up.
I have now set the spooler program for access.

Many thanks for your assistance, it is much appreciated.

Can you offer any guidance when I next get the 'blue screen of death'
Microsoft refers to an unknown driver problem
Any idea how to narrow it down to a particular driver?

Regards

 

[Guest]

Hi Jose,

from event viewer

Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
805d937c, parameter4 00000001.

Dave

 

[Guest]

If could be the RAM. Run Memtest from here:
http://hcidesign.com/memtest/download.html

Hi Jose,

from event viewer

Error code 10000050, parameter1 e399a000, parameter2 00000001, parameter3
805d937c, parameter4 00000001.

Dave

 

[Guest]

Hi Jose,

Memtest shows no errors.
The error message indicates a 'Page fault in a non page area' for an unknown
driver'.

Dave

 

[Guest]

Ok. Restart in safe mode (when BIOS screen turns black, hit several times F8) and go to Device Manager (right click on "My Pc">Properties>Hardware) and see if there is some yellow or red symbol in some device.

 

[Guest]

Hi Jose,
tried this - no device shows a problem.
Dave

 

[Guest]

Hi Jose ,
tried this - no device shows a problem
Dave

 

[Guest]

In any case, I would try to reinstall and update (if possible) all the drivers of every device. In Device Manager, right click on the devie and "update driver".

 

[Guest]

Hi Jose,

I did this and it found a few new drivers for PCI Bridge and USB 2.0 Hub.
I will now have to wait and see if this resolves the problem.

Dave