system exception:access violation

[Guest]

I successfully published my website with FP, now when I try to update it I
get the error message "System Exception: access violation." FP extensions are
available and active on my server. Unfortunately their tech help has been of
no assistance. I appreciate any assistance anyone can offer.

 

[MD Websunlimited]

Hi Patti,

Have you tried the usual repairs in the sequence below:
1) In Windows Explorer Find and delete all FP Temp Files
Usually in C:\WINDOWS\Temp and %USERPROFILE%\Local Settings\Temp
- in FP 2003 you need to log on as an admin (other than the NORMAL user name) and look in the super hidden folder
C:\Documents and Settings\NORMALUSERNAME\Local Settings\Temporary Internet Files
2) In Windows Explorer Find and delete all hidden *.web files
Usually in %USERPROFILE%\Application Data\Microsoft\Web Server Extensions\Cache
3) In Windows Explorer Find and delete the file hidden file CMDUI.PRF
Usually in %USERPROFILE%\Application Data\Microsoft\FrontPage\State
4) Run a Repair on IE
(see http://support.microsoft.com/default.aspx?scid=318378 )
5) Install all Service Packs for your OS, IE, MS Office and your Video card
(Windows Update and Office Update sites, plus your video card supplier site)
6) Open FP and Disable or Uninstall any FP Addins,
7) Open your FP Web/Site and run a Tools Recalculate Hyperlinks