System Error

[Pegi]

Hi,

I am hoping that someone can help me with a problem I am
having running XP. Every now and then on a random basis
I will click with the mouse or enter something on the
keyboard and the system shuts down. Upon rebooting I get
a failure system error message as follows: DOCUME~1
\OEM\LOCALS~1\Temp\WER.1.tmp.dir00\sysdata.xml

I have scanned my system with Norton 2004, have put in
all microsoft updates, and yet I still get random shut
down errors. I am new to using XP and am at my wits end
trying to figure out what the problem may be. Help would
be really appreciated.

Thanks, Pegi

 

[Malke]

Hi,

I am hoping that someone can help me with a problem I am
having running XP. Every now and then on a random basis
I will click with the mouse or enter something on the
keyboard and the system shuts down. Upon rebooting I get
a failure system error message as follows: DOCUME~1
\OEM\LOCALS~1\Temp\WER.1.tmp.dir00\sysdata.xml

I have scanned my system with Norton 2004, have put in
all microsoft updates, and yet I still get random shut
down errors. I am new to using XP and am at my wits end
trying to figure out what the problem may be. Help would
be really appreciated.

I'm not sure that you have a software problem. You could be having a
hardware failure of some kind, perhaps RAM, hard drive, or power
supply. I'd do some hardware diagnoses. Also, just in case software
*is* the culprit, look in Event Viewer for clues. Post back if you need
more help.

Malke