Symantec Go Back causes blue screen of death

[Guest]

I had Go back 2007 installed in a Windows XP Pro system. It started to
malfunction and technical support advised me to uninstall it using add/remove
and Norton Clean Up tool. This resulted in a blue screen system crash that
had corrupted Windows XP Pro. Symantec Technical Support said I had to
contact Microsoft Technical Support - $80 up-front-fee if I had proceeded
with them. The system would not boot from the XP disk. nor the Symantec
Recovery disk. When reinstalling XP on Drive :C out of necessity, Windows
corrupted the partitioning on a separate hard drive. I had to spend $500 to
recover data from the second hard drive. The problem started by Go Back not
working and corrupting files. Go back in 2007 bundle is a problem and there
appears to be no satisfactory warning that it will corrupt Windows XP Pro
when uninstalled. Hard to recommend Symantec products under these conditions.
I was also very disappointed to find in SystemWorks 2007 that Ghost had been
removed and a much inferiour Save and Restore Program included. Yes, bundles
make it cheaper but I feel ripped off compared to SystemWorks 2006. Overall,
SystemWorks 2007 slowed my system to unbelievable levels and then ultimately
led to a full system crash with corruption of XP, loss of partitioning and
loss of data. Beware.

 

[Malke]

Daisybookworm wrote:

(snip multipost)

Asked and answered in the other newsgroup to which you posted. Please
don't multipost; it makes more work for everyone and will get you *less*
help, not more. See this for why:

http://en.wikipedia.org/wiki/Crossposting

If you have forgotten where you posted or can't find your post, use
Google Groups Advanced Search and search for your name.


Malke

 

[FrankV]

Any chance you have a computer from Dell?

FrankV

 

[Newbie Coder]

Daisy,

If you search Microsoft KBase it covers this issue. Sorry, but I don't have time
to look for you now, but the article was there 1 month ago