Symantec Antivirus Add-in

[Steve]

I keep getting an error message at startup saying that a Symantec Antivirus
DLL can't be found, and that the add-in has been disabled. I upgraded to
Norton 360 some time ago and there is no such add-in or directory on my
computer.

Can someone tell me how to unload this add-in? I've searched the registry
and file system but can't see anything.

Thanks in advance!

 

[Milly Staples [MVP - Outlook]]

Search the symantec/Norton knowledge base for the answer - it is not related
to OUtlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Steve asked:

| I keep getting an error message at startup saying that a Symantec
| Antivirus DLL can't be found, and that the add-in has been disabled.
| I upgraded to Norton 360 some time ago and there is no such add-in or
| directory on my computer.
|
| Can someone tell me how to unload this add-in? I've searched the
| registry and file system but can't see anything.
|
| Thanks in advance!

 

[David H. Lipman]

From: "Milly Staples [MVP - Outlook]" <what@ever>

| Search the symantec/Norton knowledge base for the answer - it is not related
| to OUtlook.

| --
| Milly Staples [MVP - Outlook]

Actually it is based upon the afct that it is MAPI compliant AV scanner add-in specific to
MS Outlook.

The error will show when Outlook is launced and you view the first email.

Just unchecking the box for Symantec in the Add-In list will disable it and stop producing
the error.

 

[Diane Poremsky [MVP]]

you may need to delete extend.dat.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

 

[Steve]

Dave,

That fixed it. It took me a while to find the Add-In list (which was under
Tools -> Trust Center ->Add-ins -> Exchange Client Extensions, if anyone
else is looking for it).

Thanks very much for your help!

Steve
..

 

[Steve]

Diane,

Although Dave's suggestion cleared the startup error, deleting extend.dat
cleared the entry permanently in the Outlook Trust Center. Thanks very much
for your help.

Steve

you may need to delete extend.dat.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

I keep getting an error message at startup saying that a Symantec
Antivirus DLL can't be found, and that the add-in has been disabled. I
upgraded to Norton 360 some time ago and there is no such add-in or
directory on my computer.

Can someone tell me how to unload this add-in? I've searched the registry
and file system but can't see anything.

Thanks in advance!

 

[Steve]

Milly,

Sorry, I should have specified that this was an Outlook 2007 startup error.
In any case, Dave and Diane successfully walked me through it.

Thanks

Steve