Problem with Symantec Antivirus & OL 2002

[R]

When I open Outlook 2002 and then open the preview pane to view a message, I
get a popup window from Outlook that reads as follows:

The add-in "C:\Program Files\Symantec_Client_Security\Symantec
Antivirus..." could not be installed or loaded. This problem may be
resolved by using Detect and Repair on the Help menu. Unable to load
"C:\Program Files\Symantec_Client_Securit...". You may be out of memory,
out of system resources, or missing a .dll file. [then comes an okay
button]<<

I have Symantec SystemWorks 2003 installed, which includes AntiVirus.

When I hit Okay, the preview window opens & everything seems fine. This
only happens the first time I open the preview pane after opening OL; after
that, I can open & close the preview pane w/o the popup. If I close OL &
restart it, I again get the popup the first time (only).

Also, Symantec *seems* to be scanning for viruses because the little
letter-scan icon comes on in the lower-right task bar - in fact, several of
them if several emails are coming in.

I tried doing the "Detect & Repair," but it didn't change it. I tried
re-installing Symantec; no change.

I started using OL at the beginning of the summer, and the problem didn't
start right away. Unfortunately, I no longer remember what I was doing when
it started because there was too much else going on, & I had some deadlines
I had to give priority to, & the the problem didn't seem fatal to the
program(s).

Any thoughts or help for me? Is this actually a problem? Can it be fixed?

 

[Guest]

Dear,

Symantec reports that using Detect and Repair will not work. The problem
happens because Outlook is looking for Vpmsece.dll in the Extend.dat file,
and the location has changed. Follow the directions at Document
2004060116454248 on Symantec's Knowledge Base website. It may involve
downloading a fix tool.
--
Hope this helps you more
Regards
APK

When I open Outlook 2002 and then open the preview pane to view a message, I
get a popup window from Outlook that reads as follows:

The add-in "C:\Program Files\Symantec_Client_Security\Symantec
Antivirus..." could not be installed or loaded. This problem may be
resolved by using Detect and Repair on the Help menu. Unable to load
"C:\Program Files\Symantec_Client_Securit...". You may be out of memory,
out of system resources, or missing a .dll file. [then comes an okay
button]<<

I have Symantec SystemWorks 2003 installed, which includes AntiVirus.

When I hit Okay, the preview window opens & everything seems fine. This
only happens the first time I open the preview pane after opening OL; after
that, I can open & close the preview pane w/o the popup. If I close OL &
restart it, I again get the popup the first time (only).

Also, Symantec *seems* to be scanning for viruses because the little
letter-scan icon comes on in the lower-right task bar - in fact, several of
them if several emails are coming in.

I tried doing the "Detect & Repair," but it didn't change it. I tried
re-installing Symantec; no change.

I started using OL at the beginning of the summer, and the problem didn't
start right away. Unfortunately, I no longer remember what I was doing when
it started because there was too much else going on, & I had some deadlines
I had to give priority to, & the the problem didn't seem fatal to the
program(s).

Any thoughts or help for me? Is this actually a problem? Can it be fixed?