Switching OE6 identities freezes computer at desktop during transi

[Guest]

I have three email identities (IDs) on my OE6.

When I switch IDs in OE6 it sometimes smoothly slides out of one ID, back to
the desktop, and then automatically opens the newly requested ID in OE6.

Unfortunately more often than not it closes OE6 and returns me to the
desktop. From there I CANNOT open OE6 again until I turn off the computer
and turn it back on. When I do this OE6 will open to the previously
requested other ID, but what a hassle just to get to another ID.

How do I get OE6 to ALWAYS slide through desktop and automatically open the
new ID without needing the computer turned off and back on?

 

[PA Bear]

Windows version?

One or more of your identities may be damaged (most likely the default Main
Identity). Try one or more of your accounts in a new Named Identity (File >
Identities > Add new identity). Assuming all is well, (1) compact all
folders in the old identity, (2) import messages from the old identity into
the new one, and then (3) delete the old one (File > Identities > Manage
Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the future:
http://www.microsoft.com/downloads/details.aspx?FamilyID=86b68a78-f325-4a95-98c2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)