support

[joedev23]

my pc is running extremly slow i called dell and worked
with the tech for 2.5 hrs with no luck so he explained
that i need to call micrsoft direct. after calling the
support line for microsoft they explained i cannot get
support without paying $35 for phone support this is
insane everything in my computor says microsoft on it but
you cannot help me so i am trying the on line support
this should take double the amount of time since this
terminal is running so slow. thank!!I am not happy about
the situation

 

[dev]

/[email protected]/ said:

My pc is running extremly slow. I called Dell and worked
with the tech for 2.5 hrs with no luck so he explained
that I need to call Micrsoft direct. After calling the
support line for Microsoft they explained I cannot get
support without paying $35 for phone support. This is
insane. Everything in my computor says Microsoft on it but
you cannot help me, so I am trying the on line support.
This should take double the amount of time since this
terminal is running so slow.

This is not MS support, but a peer support forum (a bulletin board) -
folks just like yourself, helping one another. Occasionally, an MS
employee may drop in. The following may prove useful...


http://www.microsoft.com/WindowsXP/expertzone/columns/northrup/restoreperf.asp
http://www.aumha.org/a/parasite.htm

 

[Guest]

-----Original Message-----
my pc is running extremly slow i called dell and worked
with the tech for 2.5 hrs with no luck so he explained
that i need to call micrsoft direct. after calling the
support line for microsoft they explained i cannot get
support without paying $35 for phone support this is
insane everything in my computor says microsoft on it but
you cannot help me so i am trying the on line support
this should take double the amount of time since this
terminal is running so slow. thank!!I am not happy about
the situation
.
what makes you believe tech support should always be

free of charge,if you car breaks down do you take it to
the dealer and expect it fixed at no charge always for as
long you have the vehicle even if you bought it second
hand from a private party?

the rules are if you buy a computer with xp preinstalled
from an original equipment manufacturer such as dell they
are required to support you free of charge for a certain
period of time usually 90 days from purchase,after that
you are on your own,and will have to pay for support.

microsoft provides two free personal support incidents to
customers who buy retail windows xp versions ,and
unlimited install support.

you bought your system from dell they couldnt resolve the
issue now if you want microsoft to support you ,you must
pay.

other options take it to a local shop,(then you will find
out how cheap 35 dollars to fix your problem is ,they
will likely charge a hundred dollars plus if it is
software only problem.

you should scan for viruses and spyware if you have not
done so,and test the system in safe mode,if safe mode is
normal then you do clean boot troubleshooting,it would
help of course if you posted what you did before the
problem started to cause it,yes most problems are user
caused.

certainly defrag,disk cleanup,checkdisk would be if not
helpful not harmful to run as well.

removing all hardware peripherals to see if it runs
normally without them attached would be worth testing.

if you added anything inside the tower it should be
removed.

there are new viruses running rampant right now,if you
are not taking ordinary precautions.

1firewall turned on
2all critical windows updates installed
3 current antivirus definitions

then it would be reasonable to suspect a virus

sites to go to and either test or download software for
testing

housecall.antivirus.com
security.kolla.de
lavasoftusa.com
vil.nai.com/vil/stinger

 

[E.T.Me]

...and they bitch about piracy...

-----Original Message-----
/[email protected]/ said:


This is not MS support, but a peer support forum (a bulletin board) -
folks just like yourself, helping one another. Occasionally, an MS
employee may drop in. The following may prove useful...


http://www.microsoft.com/WindowsXP/expertzone/columns/nor thrup/restoreperf.asp
http://www.aumha.org/a/parasite.htm

--
For most XP answers and tweaks...
http://www.kellys-korner-xp.com/xp_abc.htm
http://dougknox.com http://aumha.org
http://support.microsoft.com
.

 

[Ken Blake, MVP]

In

my pc is running extremly slow i called dell and worked
with the tech for 2.5 hrs with no luck so he explained
that i need to call micrsoft direct. after calling the
support line for microsoft they explained i cannot get
support without paying $35 for phone support this is
insane everything in my computor says microsoft on it but
you cannot help me

First, calm down. Please understand where you are. This is *not*
Microsoft you are addressing. This is a peer support newsgroup.
With an occasional exception, there is nobody from Microsoft
here, not even those of us with the title "Microsoft MVP" after
our names. MVPs are just like everyone else here--users who share
their knowledge with others; the only difference is that MVPs
have been recognized by Microsoft for supplying frequent and
accurate information.

Second, you bought an OEM computer with an OEM copy of Windows XP
on it. Microsoft does not provide free support for OEM versions.
You may not have known that, but that's the way it is; if you had
read the EULA on your computer, you would have known this. It's
one of the reasons that OEM versions are significantly cheaper
than retail versions.

so i am trying the on line support
this should take double the amount of time since this
terminal is running so slow. thank!!I am not happy about
the situation

I understand your frustration, but please don't take it out on
us.

Regarding your problem, please help us to help you. How old is
the computer? What is the hardware configuration of your
computer? Is this slowness recent or has it always been there?
When did you last defrag? What programs do you have automatically
starting at boot?

If the computer is under warranty, it should be Dell's
responsibility to help you. If the tech you got couldn't help,
you should have asked for your problem to be escalated to a
higher-ranking tech specialist. If I were you I would call back,
try again with a different tech, and if no resolution, ask for
the problem to be escalated; don't accept the answer "call
Microsoft."