Sudden Crashing Issue with Office 2000

[Rael]

I've been using Office 2000 on Vista fine for over a year now, but this
morning when I tried to open Outlook I was greeted only by the standard
"<program> has stopped working." window. Thinking this was a hiccup, I tried
again only to be met with the same message. Restarting and shutting down have
done nothing. Obviously, being without e-mail in this day and age is
something of an issue.

No nice, easy-to-read information about the crash comes up, but the problem
details are as follows.

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 9.0.0.2416
Application Timestamp: 3678217f
Fault Module Name: StackHash_da30
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: da30
Additional Information 2: 3b604f69c4d869d41c48b43594fa3fb2
Additional Information 3: 7997
Additional Information 4: c11766b3391bdd8f1c6bc6909bd67b8a

Thank you in advance.

 

[Roady [MVP]]

What's logged to the Event Viewer about this?
Does it work in Outlook Safe Mode?
Start-> type; outlook.exe /safe

Note that Outlook 2000 is not supported on Windows Vista. If you fix this
issue, you be facing the next. Outlook 2003 SP2 and higher are fully
supported on Windows Vista.

 

[Rael]

Event Viewer says:

Faulting application OUTLOOK.EXE, version 9.0.0.2416, time stamp 0x3678217f,
faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6,
exception code 0xc0000374, fault offset 0x000b015d, process id 0x620,
application start time 0x01ca2a298d185d83.

Do you think that replacing ntdll.dll could fix it? I'll try it now. Thanks
for the help -- I think getting a newer version of Office has just become a
much higher priority for me.

 

[Roady [MVP]]

Do you think that replacing ntdll.dll could fix it?
No, not at all, that'll probably only make things worse.

Note that you haven't applied any updates at all to your installation of
Office 2000. Install Service Pack 3 for Office 2000 and additional updates
and see if it works now.

Otherwise, still try Safe Mode first.

 

[K. Orland]

Is there an EventID and source in that event viewer entry?