Strange fault in XP Help and Support Tool

F

Finn

Hello:
When going into Windows XP PRO SP2, Help and Support Tools section,
clicking My Computer Information, it starts the scan, then gives a
message,
"undefined" is null or not an object, and the green bars stay in place
at
100% showing collecting disc information, and stays stalled showing no
info.

All other system tools such as advanced computer information work
correctly.

Any help, or input would be appreciated.
 
W

Wesley Vogel

Error "'xmldoc.documentElement' is null or not an object " in most of the
Help and Support pages
http://windowsxp.mvps.org/xmldoc.htm

inst.PathName error while viewing the list of running Services
http://windowsxp.mvps.org/imagepath.htm

What happens when you do this?

Start | Run | Type: msinfo32 | Click OK

Do you get any errors?

Make sure that the DCOM Server Process Launcher service is set to automatic
and running.

Open Services...
Start | Run | Type: services.msc | Click OK |
Scroll down to and double click DCOM Server Process Launcher |
Set the startup type to Automatic | Click Apply |
Click the Start button | When the service starts, click OK |
Close Services

<quote>
Note the following things will fail if this service is not running:
* The builtin defrag will fail to work, and if running defrag from the
command line one gets this error:
Windows cannot connect to the Disk Defragmenter engine

* System Information (MsInfo32) will fail to work and give this error:
Can't Collect Information
A network error occurred in connecting to Windows Management
Instrumentation. Ensure that your network connection is
functioning properly.

* If Windows Firewall is enabled, then it will fail to start and all
incomming traffic will be blocked. More Info MS KB 892199
http://support.microsoft.com/kb/892199

* Disk Management will fail and give this error:
The RPC server is unavailable

* The install of new applications will fail and give this error:
The InstallShield Engine (iKernel.exe) could not be launched.
The RPC server is unavailable.

from...
DCOM Server Process Launcher
http://smallvoid.com/tweak/winnt/service/def.html

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 

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