C
c_festel
First the system overview:
Windows XP SP2
Office 2003 SP2
Adobe Acrobat 7.0.8 Pro
Problem overview:
I've been using Acrobat to convert Word docs to PDF since the days of
Acrobat 5, and have never had issues. I put a simple hyperlink in a
word doc (say, to www.google.com) and hit the trusty "Convert to PDF"
button and it shows up exactly as intended in the resulting PDF.
Now when I try to convert a Word doc to PDF, the hyperlink gets
expanded and disabled. That likely doesn't make sense, so here's an
example.
1) Start with a simple Word doc with one URL in it: www.google.com
(Word automatically converts to a link, turns blue, underlines, blah
blah)
2) Press the "Convert to Adobe PDF" button, and while the "Save PDF
File As" dialog box pops up, in the background on the page, the
hyperlink "blows up" and changes to
{ HYPERLINK "http://www.google.com" } and the underlining and blue
color disappears.
3) I finish the conversion and the resulting PDF has { HYPERLINK
"http://www.google.com" } in it, instead of a blue, underlined
www.google.com
NOTE: In case the above description gets formatted strangely in certain
browsers/mail clients, the expanded hyperlink consists of an open curly
brace '{' followed by a space and the all caps word HYPERLINK, then a
space and then the URL in quotes, but not underlined or enabled,
followed by a space and a closing curly brace '}'
Steps I have taken to troubleshoot/fix it:
1) Tried all different options of enabling/disabling the various "Add
Links to Adobe PDF" -type check boxes in the "Change Conversion
Settings" dialog for Adobe PDF in Microsoft Word 2003.
1) Completely uninstalled and reinstalled Adobe Acrobat (after minor
fixes/changes did nothing) - no luck
2) Completely uninstalled and reinstalled Microsoft Office 2003 SP2
(after minor changes did nothing) - no luck. Note, I tested the PDF
conversion before and after applying SP2, and it was broken both times.
Additional pieces of info that may or may not be relelevant:
1) If I create a one-URL excel spreadsheet and convert it to PDF, the
hyperlink shows up normally in PDF
2) The last time I can definitely recall successfully doing a word->PDF
conversion was a month ago, prior to the central IT folks installing
SP2 for Office via SMS. It was also prior to my installation of Adobe
Creative Suite 2
3) If I convert the same Word doc to PDF using Macromedia FlashPaper
(part of Macromedia Studio 8), it works fine.
Thanks for any help anyone can provide. At this point I may be stuck
using the FlashPaper converter, even though the resulting quality is
not configurable, and the file size is larger than if I used Acrobat.
All of the testing I have done leads me to think this is actually a MS
Word problem, rather than an Acrobat problem.
-Charlie
Windows XP SP2
Office 2003 SP2
Adobe Acrobat 7.0.8 Pro
Problem overview:
I've been using Acrobat to convert Word docs to PDF since the days of
Acrobat 5, and have never had issues. I put a simple hyperlink in a
word doc (say, to www.google.com) and hit the trusty "Convert to PDF"
button and it shows up exactly as intended in the resulting PDF.
Now when I try to convert a Word doc to PDF, the hyperlink gets
expanded and disabled. That likely doesn't make sense, so here's an
example.
1) Start with a simple Word doc with one URL in it: www.google.com
(Word automatically converts to a link, turns blue, underlines, blah
blah)
2) Press the "Convert to Adobe PDF" button, and while the "Save PDF
File As" dialog box pops up, in the background on the page, the
hyperlink "blows up" and changes to
{ HYPERLINK "http://www.google.com" } and the underlining and blue
color disappears.
3) I finish the conversion and the resulting PDF has { HYPERLINK
"http://www.google.com" } in it, instead of a blue, underlined
www.google.com
NOTE: In case the above description gets formatted strangely in certain
browsers/mail clients, the expanded hyperlink consists of an open curly
brace '{' followed by a space and the all caps word HYPERLINK, then a
space and then the URL in quotes, but not underlined or enabled,
followed by a space and a closing curly brace '}'
Steps I have taken to troubleshoot/fix it:
1) Tried all different options of enabling/disabling the various "Add
Links to Adobe PDF" -type check boxes in the "Change Conversion
Settings" dialog for Adobe PDF in Microsoft Word 2003.
1) Completely uninstalled and reinstalled Adobe Acrobat (after minor
fixes/changes did nothing) - no luck
2) Completely uninstalled and reinstalled Microsoft Office 2003 SP2
(after minor changes did nothing) - no luck. Note, I tested the PDF
conversion before and after applying SP2, and it was broken both times.
Additional pieces of info that may or may not be relelevant:
1) If I create a one-URL excel spreadsheet and convert it to PDF, the
hyperlink shows up normally in PDF
2) The last time I can definitely recall successfully doing a word->PDF
conversion was a month ago, prior to the central IT folks installing
SP2 for Office via SMS. It was also prior to my installation of Adobe
Creative Suite 2
3) If I convert the same Word doc to PDF using Macromedia FlashPaper
(part of Macromedia Studio 8), it works fine.
Thanks for any help anyone can provide. At this point I may be stuck
using the FlashPaper converter, even though the resulting quality is
not configurable, and the file size is larger than if I used Acrobat.
All of the testing I have done leads me to think this is actually a MS
Word problem, rather than an Acrobat problem.
-Charlie