Stops responding on the Welcome screen

[Guest]

The computer runs XP Professional. I only just got it and I don't what (if
any) software is installed on it.
The computer won't start in Safe Mode - it gets to "Mup.sys" then restarts.
If you start it normally or use Last Known Good Configuration, it starts OK
but then stops responding on the Welcome screen. I tried removing all
non-essential hardware, but it still wouldn't start.
How can I get it to start up?

 

[Pegasus \(MVP\)]

The computer runs XP Professional. I only just got it and I don't what (if
any) software is installed on it.
The computer won't start in Safe Mode - it gets to "Mup.sys" then
restarts.
If you start it normally or use Last Known Good Configuration, it starts
OK
but then stops responding on the Welcome screen. I tried removing all
non-essential hardware, but it still wouldn't start.
How can I get it to start up?

Since you only just got it, you should take it back to
the place where you bought it and have it fixed.

 

[Guest]

Sorry for the confusion. I didn't actually buy it. It was given to me. I
don't have the installation CD either and the person who gave it to me lost
it.

 

[Pegasus \(MVP\)]

Sorry for the confusion. I didn't actually buy it. It was given to me. I
don't have the installation CD either and the person who gave it to me
lost
it.

What you have is the equivalent of a sandwich you picked up
from the gutter. You don't know what it is and where it's been.
It might be riddled with viruses or worse, criminal stuff.
Buy a Windows CD, then re-install Windows from scratch,
allowing the disk to be formatted in the process.