Stop Message

G

Guest

My computer has been restarting spontaneously until one day this STOP error
message appeared:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Stop: 0x000000D1

Classpnp.sys - Address F9A739A1 base F9A72000, Datestamp 41107ec2

------------------------------------------------

My computer keeps restarting and it's really annoying. Please help me. I am
using Windows XP Home Edition with Service Pack II installed. Your help would
be greatly appreciated.

Thank You,
Aaron
 
J

Joshua Smith [MSFT]

To determine what driver is causing the problem I need you to enable driver
verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me back. Good Luck,


Joshua Smith
OpenGL Test Lab
Microsoft
 

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