Stop Error Ox0000000A

[Guest]

Help...have windows update enabled on our computer. Windows Update ran this
morning and ever since then having trouble with the computer rebooting itself
constantly. I can't even boot into Safe mode. Get the blue screen with
0X0000000A(0x00000000, 0x0000FF1F, 0x00000001, 0x804E3919). Blue screen
flashes pretty quickly...got an error with a possible video reference. Any
ideas? Thanks, Karin

 

[Malke]

Help...have windows update enabled on our computer. Windows Update ran
this morning and ever since then having trouble with the computer
rebooting itself constantly. I can't even boot into Safe mode. Get the
blue screen with
0X0000000A(0x00000000, 0x0000FF1F, 0x00000001, 0x804E3919). Blue screen
flashes pretty quickly...got an error with a possible video reference.
Any
ideas? Thanks, Karin

Possibly you installed video drivers from Windows Update, which is always a
Bad Idea. Two things to try:

1. See if you can get into Last Known Good Configuration. This option is in
the same place as Safe Mode. If you can and it fixes the issue, great. If
you can and it doesn't fix the issue (or you can't get in) try

2. Safe Mode Command Prompt. This option is in the same place as Safe Mode.
If the computer will boot into this option, you'll be at a command prompt.
Type:

c:\Windows\System32\restore\rstrui.exe [enter]

This will start System Restore. Restore the computer to a time before you
did the updates.

If that doesn't help, Microsoft provides free tech support for issues
connected with security updates.

Contact MS - http://support.microsoft.com/gp/contactuswindows?sd=win
MS International Support -
http://support.microsoft.com/common/international.aspx

Malke

 

[S.Sengupta]

Troubleshooting a Stop 0x0000000A error in Windows XP
http://support.microsoft.com/kb/314063/

regards,
S.Sengupta[MS-MVP]