stop error, blue screen of death

[RaeLynn]

I installed a creative sound blaster live 5.1 sound card,
rebooted and installed the drivers, rebooted again and
received the blue screen w/following error:

STOP: C0000218 {Registry file failure}
\SystemRoot\System32\Config\SOFTWARE
or its log or alternate.
It is corrupt, absent or not writable.

Begining dump of physical memory.
Physical memeory dump complete.

I have an emachine T1801, western digital 40 gig hd,
800mhz celeron processor, cn810 motherboard, 192MB RAM

The worst part, I have no backup. There are a few very
important files I really need including some music, photos
and document files. Is there any possible way to recover
the data I need? I am so behind because of this so I
would be willing to try the last ditch effort first just
to be able to get what I need and reformat drive and start
all over. PLEASE HELP

 

[Annie Ng]

Hi RaeLynn,

This error occurs if a necessary registry hive file
cannot be loaded; the file is corrupt or is missing.
In rare instances, this error can be caused by a driver
that has corrupted the registry image in memory, or by a
memory error in this region.

As you do not have a ERD or backup available, you may
want to want try resolving this issue by using the
following steps:

Step 1) Start the computer by using the Windows 2000 CD-
ROM.
Step 2) When you see the "Welcome to Setup" message,
press "C" to run the Recovery Console tool
Step 3) After you log on to the Recovery Console tool,
renamed C:\winnt\system32\config\software to
software.old.
Step 4) Copy C:\winnt\repair\software to c:\winnt\system32
\config\software
Step 5) Reboot the machine

- Upon completing the above steps, you should be able to
boot up the machine successfully. But you may encounter
into other problems because you are using the old(out-
dated) software hive.
You may want to recover your most up-to-date software
hive by continue with the following:

Step 6) Load software.old onto a XP machine, to remove
corruption by performing the following steps:
a. Goto Start | Run, type regedit
b. Highlight Hkey_Local_Machine
c. Goto File | Load Hive, and browse to software.old and
give it a key name of test.
d. After it removed corruption and loaded we unloaded the
hive using File - Unload Hive.

Step 7) Copied the fixed hive back to the machine as
software.fix.
Step 8) Booted to Recovery Console and renamed
software.fix to software in the winnt\system32\config
folder.

You may also reference to the following KB article:
* How to Troubleshoot a STOP 0xC0000218 Error
http://support.microsoft.com/?id=156640

* How to Troubleshoot a Stop 0xC0000218 Error
http://support.microsoft.com/?id=314874

* How to Install the Windows 2000 Recovery Console
http://support.microsoft.com/?id=216417

Hope this helps.


Annie @ Microsoft

Please do not send email directly to this alias. This is
my online account name for newsgroup participation only.
I've been "encouraged" to share this helpful information
from our lawyers. This posting is provided "AS IS" with
no warranties, and confers no rights. You assume all risk
for your use. © 2003 Microsoft Corporation. All -rights
reserved

 

[Annie Ng]

Hi RaeLynn,

This error occurs if a necessary registry hive file
cannot be loaded; the file is corrupt or is missing.
In rare instances, this error can be caused by a driver
that has corrupted the registry image in memory, or by a
memory error in this region.

As you do not have a ERD or backup available, you may
want to want try resolving this issue by using the
following steps:

Step 1) Start the computer by using the Windows 2000 CD-
ROM.
Step 2) When you see the "Welcome to Setup" message,
press "C" to run the Recovery Console tool
Step 3) After you log on to the Recovery Console tool,
renamed C:\winnt\system32\config\software to
software.old.
Step 4) Copy C:\winnt\repair\software to c:\winnt\system32
\config\software
Step 5) Reboot the machine

- Upon completing the above steps, you should be able to
boot up the machine successfully. But you may encounter
into other problems because you are using the old(out-
dated) software hive.
You may want to recover your most up-to-date software
hive by continue with the following:

Step 6) Load software.old onto a XP machine, to remove
corruption by performing the following steps:
a. Goto Start | Run, type regedit
b. Highlight Hkey_Local_Machine
c. Goto File | Load Hive, and browse to software.old and
give it a key name of test.
d. After it removed corruption and loaded we unloaded the
hive using File - Unload Hive.

Step 7) Copied the fixed hive back to the machine as
software.fix.
Step 8) Booted to Recovery Console and renamed
software.fix to software in the winnt\system32\config
folder.

You may also reference to the following KB article:
* How to Troubleshoot a STOP 0xC0000218 Error
http://support.microsoft.com/?id=156640

* How to Troubleshoot a Stop 0xC0000218 Error
http://support.microsoft.com/?id=314874

* How to Install the Windows 2000 Recovery Console
http://support.microsoft.com/?id=216417

Hope this helps.


Annie @ Microsoft

Please do not send email directly to this alias. This is
my online account name for newsgroup participation only.
I've been "encouraged" to share this helpful information
from our lawyers. This posting is provided "AS IS" with
no warranties, and confers no rights. You assume all risk
for your use. © 2003 Microsoft Corporation. All -rights
reserved

 

[Rae Lynn]

Annie, Thank you so much for responding I appreciate it
very much. on the "welcome to setup" screen is setup
supposed to prompt me to select "c" for the recovery
consol? or am I supposed to hit "c" before it continues
with its setup?

 

[Rae Lynn]

Annie, Thank you so much for responding I appreciate it
very much. on the "welcome to setup" screen is setup
supposed to prompt me to select "c" for the recovery
consol? or am I supposed to hit "c" before it continues
with its setup?

 

[RaeLynn]

Annie,
I got into the c drive but I cannot find any of my photo
files. When I go into a program such as adobe photoshop
and migrate to where my photos are and try to open the
file I get the open with dialog box. I try every program
I can and it wonte open the properties lists it as an
unknow file type. I also do not have access to my cd-rw
drive in order to copy files onto cd's. I also cannot
install any programs because my installer is missing or
corrupt.
Help! Thank you. RaeLynn

 

[RaeLynn]

Annie,
I got into the c drive but I cannot find any of my photo
files. When I go into a program such as adobe photoshop
and migrate to where my photos are and try to open the
file I get the open with dialog box. I try every program
I can and it wonte open the properties lists it as an
unknow file type. I also do not have access to my cd-rw
drive in order to copy files onto cd's. I also cannot
install any programs because my installer is missing or
corrupt.
Help! Thank you. RaeLynn

 

[RaeLynn]

Annie,
I have started step 6 by highlighting hkey-local-machine,
this is where Im stuck...go to file, where is "file | load
hive, etc., Im stuck. Am I supposed to put this on a
floppy and load it into a computer with XP operating sys?
Im sorry. Im really not that dumb, I just need a bit more
detail. Thank you so much for your help!!!!!!

 

[RaeLynn]

Annie,
I have started step 6 by highlighting hkey-local-machine,
this is where Im stuck...go to file, where is "file | load
hive, etc., Im stuck. Am I supposed to put this on a
floppy and load it into a computer with XP operating sys?
Im sorry. Im really not that dumb, I just need a bit more
detail. Thank you so much for your help!!!!!!

 

[RaeLynn to Annie]

Annie,

I need help with step 6 after highlighting the
hkey_local_machine I do not know where to go from there to
find "file | load hive, etc. Also, I cannot back-up any
of my data onto a cd only tapes or to another file. I
created a dual boot with w2k on drive e, but I cannot
directly log into drive e (password errors), but I was
able to copy some files and music from drive c to e.
should I do a back-up to a file and then move it to drive
e? My plan is to get all my data to e then reformat c and
do a clean install and move the data back to c. What do
you think? 2 more things, I cannot locate any of my photo
files. The files that should be my photo files are labled
as unknown file types and will not open with any
programs. I cannot load any programs via cd, I get a "the
windows installer service could not be
accessed......Windows installer is not correctly installed.
Thank you so much for your help
Much appreciation,
RaeLynn

 

[RaeLynn to Annie]

Annie,

I need help with step 6 after highlighting the
hkey_local_machine I do not know where to go from there to
find "file | load hive, etc. Also, I cannot back-up any
of my data onto a cd only tapes or to another file. I
created a dual boot with w2k on drive e, but I cannot
directly log into drive e (password errors), but I was
able to copy some files and music from drive c to e.
should I do a back-up to a file and then move it to drive
e? My plan is to get all my data to e then reformat c and
do a clean install and move the data back to c. What do
you think? 2 more things, I cannot locate any of my photo
files. The files that should be my photo files are labled
as unknown file types and will not open with any
programs. I cannot load any programs via cd, I get a "the
windows installer service could not be
accessed......Windows installer is not correctly installed.
Thank you so much for your help
Much appreciation,
RaeLynn