STOP: 0X0000008E (0Xc0000005, 0X805446DC, 0XB84B982C, 0X00000000)

[chaldun]

My Laptop (Compaq nx8220) keeps crashing.

The screen turns blue and the error message
STOP: 0X0000008E (0Xc0000005, 0X805446DC, 0XB84B982C, 0X00000000)
appears.

Does anybody have a clue about what might be wrong with my computer?
And is there a (hopefully rather easy) way to fix the problem?

Thanks for your kind supperot!
Alex

 

[Jim]

My Laptop (Compaq nx8220) keeps crashing.

The screen turns blue and the error message
STOP: 0X0000008E (0Xc0000005, 0X805446DC, 0XB84B982C, 0X00000000)
appears.

Does anybody have a clue about what might be wrong with my computer?
And is there a (hopefully rather easy) way to fix the problem?

Thanks for your kind supperot!
Alex

Error Code 0000008E (KERNEL_MODE_EXCEPTION_NOT_HANDLED)

Consult EventId.net for possible solutions. Also search Help & Support.

Jim

 

[Gerry]

chaldun

STOP: 0x0000008E (0x0000005, 0X805446DC, 0XB84B982C, 0X00000000)
What appears on the line below the one above?

Background information on Stop Error message 0x8E
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
A kernel mode program generated an exception which the error handler
didn't catch. These are nearly always hardware compatibility issues
(which sometimes means a driver issue or a need for a BIOS upgrade).
Source: http://aumha.org/a/stop.htm

Does the error occur during the boot process or after? How frequently is
it occuring?

How long has the problem been occurring? What programmes and hardware
did you add immediately before the problem started?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[chaldun]

Hello Gerry (& everyone who's reading this & who may be of any help)

Thank you for your swift reply.

Answers to your questions:

1. It occurs when windows is running. However, I have problems during the
boot process as well (like a black screen or that the laptop shuts itself
down after a couple seconds).
The problem occurs randomly, yesterday it happened 3 times.

2. The problem's occuring since the day before yesterday. I have installed
service pack 3 about 1-2 weeks ago & i have refreshed my virus protection
(symantec). Otherwise I don't recall having installed mayor things.

3. There are no yellow question marks in the device manager

4. Next time the blue screen appears, i will note the rest of the test (i
thought the code was what really matters...)

Here's what I have done so far:

1. I have updated my BIOS. My laptop has not crashed since then. However, I
am not 100% certain that it will not let me down again. --> May there be
driver problems as well? What driver may be responsible?

2. I have checked the device manager (see above for results).

3. I have run "sigverif.exe". Here are the drivers that are listed as
unsigned:

- btkrnl.sys (sounds like kernel, may this be the problem?)
- ad2kgelp.ini
- ad2kregp.dll
- ad2kuigp.dll
- adpdf6.ppd
- kyofonts2.dll
- kyres.dll
- lp3035.gdp

Thank you for your kind support and great hints!
Alex; Hamburg

 

[Gerry]

chaldun

If you haven't seen this link before it has a lot about your computer:
http://snipurl.com/b07eb [h18002_www1_hp_com]

Have you checked here for updated drivers?
http://snipurl.com/b07k3 [h20000_www2_hp_com]

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

What version of Adobe Acrobat is installed? Is the freeware version?

What model is your Kyocera printer?

lp3035.gdp is a puzzle. I got to this site:
http://snipurl.com/b088o [translate_google_com]

I have no idea as to it's significance.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[chaldun]

Hi Gerry

1. I have the full version of Acrobat Writer on my laptop.
2. I do not recall having added a Kyocera printer. I will check the printer
at work on tuesday.

I have, by the way updated the drivers of my sound & graphic card. This may
help... hopefully... My laptop has not crashed since then (today, around
lunchtime).

Here are the errors you asked for: (it's in German, hope you understand it
nonetheless)

System Errors & Warnings:::

1.
Ereignistyp: Fehler
Ereignisquelle: Service Control Manager
Ereigniskategorie: Keine
Ereigniskennung: 7000
Datum: 31.01.2009
Zeit: 11:42:05
Benutzer: Nicht zutreffend
Computer: JAWS
Beschreibung:
Der Dienst "Cisco Systems, Inc. Installer service" wurde aufgrund folgenden
Fehlers nicht gestartet:
Das System kann den angegebenen Pfad nicht finden.

2.
Ereignistyp: Warnung
Ereignisquelle: USER32
Ereigniskategorie: Keine
Ereigniskennung: 1073
Datum: 31.01.2009
Zeit: 00:49:09
Benutzer: JAWS\Alex
Computer: JAWS
Beschreibung:
Der Versuch, Ausschalten auf JAWS durchzuführen ist fehlgeschlagen.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
http://go.microsoft.com/fwlink/events.asp.
Daten:
0000: 00 00 00 00 ....

3.
Ereignistyp: Warnung
Ereignisquelle: Server
Ereigniskategorie: Keine
Ereigniskennung: 2504
Datum: 31.01.2009
Zeit: 00:40:08
Benutzer: Nicht zutreffend
Computer: JAWS
Beschreibung:
Der Server konnte zu der Transportschicht
\Device\NetBT_Tcpip_{293FD670-37C6-4430-9795-196D212441CC} keine Verbindung
herstellen.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
http://go.microsoft.com/fwlink/events.asp.
Daten:
0000: aa 05 00 00 ª...

4.
Ereignistyp: Warnung
Ereignisquelle: Server
Ereigniskategorie: Keine
Ereigniskennung: 2504
Datum: 31.01.2009
Zeit: 00:40:08
Benutzer: Nicht zutreffend
Computer: JAWS
Beschreibung:
Der Server konnte zu der Transportschicht
\Device\NetBT_Tcpip_{293FD670-37C6-4430-9795-196D212441CC} keine Verbindung
herstellen.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
http://go.microsoft.com/fwlink/events.asp.
Daten:
0000: aa 05 00 00 ª...

5.
Ereignistyp: Fehler
Ereignisquelle: W32Time
Ereigniskategorie: Keine
Ereigniskennung: 29
Datum: 31.01.2009
Zeit: 00:39:59
Benutzer: Nicht zutreffend
Computer: JAWS
Beschreibung:
Der Zeitanbieter "NtpClient" wurde für die Zeiterfassung von mehreren
Zeitquellen konfiguriert. Es ist jedoch Keine der Quellen verfügbar.
Innerhalb der nächsten 14 Minuten wird kein Versuch unternommen, eine
Verbindung mit der Quelle herzustellen. Der NtpClient verfügt über keine
Quelle mit genauer Zeit.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
http://go.microsoft.com/fwlink/events.asp.

6. (happened several times)
Ereignistyp: Fehler
Ereignisquelle: W32Time
Ereigniskategorie: Keine
Ereigniskennung: 17
Datum: 31.01.2009
Zeit: 00:39:59
Benutzer: Nicht zutreffend
Computer: JAWS
Beschreibung:
Zeitabieter "NtpClient": Beim DNS-Lookup für den manuell konfigurierten Peer
"time.windows.com,0x1" ist ein Fehler aufgetreten. Der DNS-Lookup wird in 15
Minuten wiederholt. Fehler: Der Host war bei einem Socketvorgang nicht
erreichbar. (0x80072751)

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
http://go.microsoft.com/fwlink/events.asp.

7.
Ereignistyp: Warnung
Ereignisquelle: Dhcp
Ereigniskategorie: Keine
Ereigniskennung: 1003
Datum: 31.01.2009
Zeit: 00:39:49
Benutzer: Nicht zutreffend
Computer: JAWS
Beschreibung:
Der Computer konnte die Netzwerkadresse, die durch den DHCP-Server für die
Netzwerkkarte mit der Netzwerkadresse 0015002C7B25 zugeteilt wurde, nicht
erneuern. Der folgende Fehler ist aufgetreten:
Das Zeitlimit für die Semaphore wurde erreicht. . Es wird weiterhin im
Hintergrund versucht, eine Adresse vom Netzwerkadressserver (DHCP) zu
erhalten.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
http://go.microsoft.com/fwlink/events.asp.
Daten:
0000: 79 00 00 00 y...

Applications:::

1.
Ereignistyp: Fehler
Ereignisquelle: Application Hang
Ereigniskategorie: (101)
Ereigniskennung: 1002
Datum: 26.01.2009
Zeit: 00:04:22
Benutzer: Nicht zutreffend
Computer: JAWS
Beschreibung:
Stillstehende Anwendung WinDVD.exe, Version 5.0.11.635, Stillstandmodul
hungapp, Version 0.0.0.0, Stillstandadresse 0x00000000.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
http://go.microsoft.com/fwlink/events.asp.
Daten:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 69 6e 44 56 44 WinDVD
0018: 2e 65 78 65 20 35 2e 30 .exe 5.0
0020: 2e 31 31 2e 36 33 35 20 .11.635
0028: 69 6e 20 68 75 6e 67 61 in hunga
0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 00000

Thank you for your help!
Alex

 

[Gerry]

chaldun

Adobe Acrobat Reader can be freeware or a component of purchased
software. There have been a series of versions issued over the years. I
was seeking to establish what exactly you have. The intention was to see
whether there were known problems associated with the version you have
installed. With many programmes you can find out what the version is by
clicking on Help and About. As I abandoned Adobe a long time ago I
cannot easily advise you the simplest way to determine the version.

I understand little German.

Ereigniskennung: 1002
http://snipurl.com/b42ec [www_corel_com]

Most likely too much is going on which can often means too much use of
the pagefile.

What is the CPU and how much RAM does your computer have? Right click on
the My Computer icon on your Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Is the computer left on 24/7?

Ereigniskennung: 1003
http://snipurl.com/b4366 [www_eventid_net]

Event 1003, 1008, 1017, 7023 After DHCP Service Installation
http://support.microsoft.com/kb/173040/en-us

Ereigniskennung: 2504
http://snipurl.com/b41l0 [www_eventid_net]

Ereigniskennung: 1073
http://snipurl.com/b43u3 [www_eventid_net]

Ereigniskennung: 7000
This is indicating an install problem. What are your anti-virus and
anti-spyware arrangements?
Can you please translate "Der Dienst "Cisco Systems, Inc. Installer
service" wurde aufgrund folgenden Fehlers nicht gestartet: Das System
kann den angegebenen Pfad nicht finden.

This may be failed installation or an indication of a malware
infestation.

Ereigniskennung: 17
Errors relating to updating time are reported on most systems. They are
not worth bothering about.

I am not immediately connecting any Event Viewer reports to your Stop
Error report.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~