*** STOP: (0x0000007B,0XF85438D0,0XC000009C,0X00000000,0x00000000)

[Guest]

I am receiving the following message on my wife's computer: "*** STOP:
(0x0000007B,0XF85438D0,0XC000009C,0X00000000,0x00000000)
INACCESSIBLE BOOT DEVICE" . She is running W2K with the latest Service Pack
and all Microsoft released patches. She has not installed any hardware or
software, for the past two months. Her ERD disk is not working, and appears
to be invalid for some reason or another. I cannot run chkdsk /f or
Scandsk, they both tell me that they will not run under DOS. I have checked
for Viruses and the MBR and Boot Sector are not infected, per McAfee
bootdisk. I have tried her restoration CD and that didn't work either. I
can boot to DOS O.K. with a DOS boot disk, and can see all the directories on
her "C" drive. If it is a bad MBR, are there any 3rd party products that you
know of, that will repair my MBR, so I don't have to re-install everything
again? Products like Partition Magic, Norton Disk Doctor or something else
that can repair the MBR? I certainly don't want to make a complete
installation of W2K and all her other software products, unless it is my last
resort. Thank you in advance for your response.

Bob Brown
(e-mail address removed)

 

[Steve Parry [MVP]]

Bob fumbled and fingered:

I am receiving the following message on my wife's computer: "***
STOP: (0x0000007B,0XF85438D0,0XC000009C,0X00000000,0x00000000)
INACCESSIBLE BOOT DEVICE" . She is running W2K with the latest
Service Pack and all Microsoft released patches. She has not
installed any hardware or software, for the past two months. Her ERD
disk is not working, and appears to be invalid for some reason or
another. I cannot run chkdsk /f or Scandsk, they both tell me that
they will not run under DOS. I have checked for Viruses and the MBR
and Boot Sector are not infected, per McAfee bootdisk. I have tried
her restoration CD and that didn't work either. I can boot to DOS
O.K. with a DOS boot disk, and can see all the directories on her "C"
drive. If it is a bad MBR, are there any 3rd party products that you
know of, that will repair my MBR, so I don't have to re-install
everything again? Products like Partition Magic, Norton Disk Doctor or
something else that can repair the MBR? I certainly don't want to
make a complete installation of W2K and all her other software
products, unless it is my last resort. Thank you in advance for your
response.

http://support.microsoft.com/default.aspx?scid=kb;en-us;822052

 

[Guest]

I went through all those options as well, and the only two that applied were
"Last Good Configuration" and "Boot Sector Virus" and I had already tried
both of those. Last good configuration failed, and boot virus was not
detected. Most of the rest appear to be Software Products that were either
installed, or un-installed and new Hardware installations. Sorry, I forgot
to mention that I had gone to the Microsoft Knowledge Base and tried
everything that appled to me in this document. So hopefully there are some
3rd party products to help me restore the MBR. Thanks again for your reply
Steve, but I could not get any of that "
http://support.microsoft.com/default.aspx?scid=kb;en-us;822052" to work for
me. Any other suggestions will be greatly appreciated.

 

[Steve Parry [MVP]]

I went through all those options as well, and the only two that applied
were
"Last Good Configuration" and "Boot Sector Virus" and I had already
tried
both of those. Last good configuration failed, and boot virus was not
detected. Most of the rest appear to be Software Products that were
either
installed, or un-installed and new Hardware installations. Sorry, I
forgot
to mention that I had gone to the Microsoft Knowledge Base and tried
everything that appled to me in this document. So hopefully there are
some
3rd party products to help me restore the MBR. Thanks again for your
reply
Steve, but I could not get any of that "
http://support.microsoft.com/default.aspx?scid=kb;en-us;822052" to
work for
me. Any other suggestions will be greatly appreciated.

http://www.windowsnetworking.com/kb...hooting/Windows2000ERDandRecoveryConsole.html

FIXMBR is part of the Recovery Console functions

 

[Dave Patrick]

What is the partition arrangement? What partition is Windows 2000 installed
on? What drive controller are you using?

--
Regards,
Dave

-------------
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I am receiving the following message on my wife's computer: "*** STOP:
| (0x0000007B,0XF85438D0,0XC000009C,0X00000000,0x00000000)
| INACCESSIBLE BOOT DEVICE" . She is running W2K with the latest Service
Pack
| and all Microsoft released patches. She has not installed any hardware or
| software, for the past two months. Her ERD disk is not working, and
appears
| to be invalid for some reason or another. I cannot run chkdsk /f or
| Scandsk, they both tell me that they will not run under DOS. I have
checked
| for Viruses and the MBR and Boot Sector are not infected, per McAfee
| bootdisk. I have tried her restoration CD and that didn't work either. I
| can boot to DOS O.K. with a DOS boot disk, and can see all the directories
on
| her "C" drive. If it is a bad MBR, are there any 3rd party products that
you
| know of, that will repair my MBR, so I don't have to re-install everything
| again? Products like Partition Magic, Norton Disk Doctor or something else
| that can repair the MBR? I certainly don't want to make a complete
| installation of W2K and all her other software products, unless it is my
last
| resort. Thank you in advance for your response.
|
| Bob Brown
| (e-mail address removed)
|
|
|

 

[Guest]

She has two Partitions: "C" is the boot drive and "D" has all of her
miscellaneous applications and files are on this drive. "D" is the bigger
drive of the two. All of her regular applications (Microsoft Office, WEB
Development Applications, and most of her regular standard installs), are all
on the "C" drive under Programs. I don't know what type of controller she
has, if needed, I can open up the box and try and get that information or try
and figure it out, if it will help.

 

[Dave Patrick]

Be aware that Microsoft use the term boot partition for the partition where
the operating system is installed, while the system partition is the first
primary active partition (where the boot sector and files required to start
the operating system reside) The system and boot partition can be
one-and-the-same but this isn't always the case.

I'll assume that C:\ is the system and boot partition. It might be the
active partition has changed and or that boot.ini no longer points to the
correct location.

First lets try a boot floppy.

Try creating a boot disk. For the floppy to successfully boot Windows 2000
the disk must contain the "NT" boot sector. Format a diskette (on a Windows
2000 machine, not a DOS/Win9x, so the NT boot sector gets written to the
floppy), and copy Windows 2000 versions of ntldr, ntdetect.com, and boot.ini
to it. Edit the boot.ini to give it a correct ARC path for the machine you
wish to boot. Below is an example of boot.ini. The default is to start the
operating system located on the first partition of the primary or first
drive (drive0). Then drive0 partition 2 and so on.

[boot loader]
timeout=10
default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
multi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
multi(0)disk(0)rdisk(1)partition(1)\WINNT="Windows 2000 1,1"
multi(0)disk(0)rdisk(1)partition(2)\WINNT="Windows 2000 1,2"

Another possibility is to try loading the controller driver also from
floppy. For the floppy to successfully boot Windows 2000 the disk must
contain the "NT" boot sector. Format a diskette (on a Windows 2000 machine,
not a DOS/Win9x, so the "NT" boot sector gets written to the floppy), then
copy ntldr, ntdetect.com, and boot.ini to it. Edit the boot.ini to give it a
correct ARC path for the machine you wish to boot.

In order for this to work you'll want to change the arc path in boot.ini
from multi syntax to scsi syntax to indicate that Windows 2000 will load a
boot device driver and use that driver to access the boot partition. Then
also copy the correct manufacturer SCSI, or ultra DMA, or ATA100, or raid,
or serial ATA driver to the floppy but renamed to ntbootdd.sys

Something like this below;

[boot loader]
timeout=10
default=scsi(0)disk(0)rdisk(0)partition(1)\winnt
[operating systems]
scsi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
scsi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
scsi(0)disk(1)rdisk(0)partition(1)\WINNT="Windows 2000 1,1"
scsi(0)disk(1)rdisk(0)partition(2)\WINNT="Windows 2000 1,2"

--
Regards,
Dave

-------------
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| She has two Partitions: "C" is the boot drive and "D" has all of her
| miscellaneous applications and files are on this drive. "D" is the bigger
| drive of the two. All of her regular applications (Microsoft Office, WEB
| Development Applications, and most of her regular standard installs), are
all
| on the "C" drive under Programs. I don't know what type of controller she
| has, if needed, I can open up the box and try and get that information or
try
| and figure it out, if it will help.

 

[Guest]

Steve, I will try and boot with the Windows 2000 CD, when I get home tonight
to see if I can recover the MBR (following the instructions from the last URL
you gave me @ Microsoft relating to Windows ERD and Recovery Console. As I
mentioned earlier, my ERD is bad, and I cannot read it. Are there any linke
to download all of the files that go on to a ERD, that perhaps I could make a
new one? I only have the three CD's I received from GateWay when I bouth the
Computer, and I think one of them is a Restoration CD. I thought I had tried
to the restore from the CD last week, but I don't remember if I used the "M"
for Manual Repair. I know whatever I tried failed. Thanks again for all the
support. Hopefully I will be able to find something that will work.

 

[Guest]

I'll try that tonight when I get home. I can press F8 and go to the command
prompt, but if I do a format A:, is that going to format the diskette with
the NT boot sector, as you stated? If so, then all I have to do is locate
the other three files you mentioned (ntldr, ntdetect, and boot.ini) and copy
them to the diskette. I would assume during the boot of the W2K machine, I
should also see if it is a SCSI or other type of controller during the boot
up process.

If this is successful, and I don't get the blue screen of death with the
"STOP" msg, then am I going to boot up in W2K, or just the "A:" or "C:"
prompt, with this boot disk?

Also, if I create a full set of Boot Disks, then I will need four diskettes,
and will use the CD drive to make all four boot disks. This is not want you
are talking about, when you wanted me to create a "BOOT" disk is it? You
only want me to create one W2K Boot Disk with the W2K Boot sector and all of
the files, is that correct? Sorry for all the confusion, but I am not that
well versed with W2K, I run XP on my PC and the wife uses W2K on hers. So I
am still going through a learning curve with W2K. Thanks again Dave, for
your assistance.

Be aware that Microsoft use the term boot partition for the partition where
the operating system is installed, while the system partition is the first
primary active partition (where the boot sector and files required to start
the operating system reside) The system and boot partition can be
one-and-the-same but this isn't always the case.

I'll assume that C:\ is the system and boot partition. It might be the
active partition has changed and or that boot.ini no longer points to the
correct location.

First lets try a boot floppy.

Try creating a boot disk. For the floppy to successfully boot Windows 2000
the disk must contain the "NT" boot sector. Format a diskette (on a Windows
2000 machine, not a DOS/Win9x, so the NT boot sector gets written to the
floppy), and copy Windows 2000 versions of ntldr, ntdetect.com, and boot.ini
to it. Edit the boot.ini to give it a correct ARC path for the machine you
wish to boot. Below is an example of boot.ini. The default is to start the
operating system located on the first partition of the primary or first
drive (drive0). Then drive0 partition 2 and so on.

[boot loader]
timeout=10
default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
multi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
multi(0)disk(0)rdisk(1)partition(1)\WINNT="Windows 2000 1,1"
multi(0)disk(0)rdisk(1)partition(2)\WINNT="Windows 2000 1,2"

Another possibility is to try loading the controller driver also from
floppy. For the floppy to successfully boot Windows 2000 the disk must
contain the "NT" boot sector. Format a diskette (on a Windows 2000 machine,
not a DOS/Win9x, so the "NT" boot sector gets written to the floppy), then
copy ntldr, ntdetect.com, and boot.ini to it. Edit the boot.ini to give it a
correct ARC path for the machine you wish to boot.

In order for this to work you'll want to change the arc path in boot.ini
from multi syntax to scsi syntax to indicate that Windows 2000 will load a
boot device driver and use that driver to access the boot partition. Then
also copy the correct manufacturer SCSI, or ultra DMA, or ATA100, or raid,
or serial ATA driver to the floppy but renamed to ntbootdd.sys

Something like this below;

[boot loader]
timeout=10
default=scsi(0)disk(0)rdisk(0)partition(1)\winnt
[operating systems]
scsi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
scsi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
scsi(0)disk(1)rdisk(0)partition(1)\WINNT="Windows 2000 1,1"
scsi(0)disk(1)rdisk(0)partition(2)\WINNT="Windows 2000 1,2"

--
Regards,
Dave

-------------
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| She has two Partitions: "C" is the boot drive and "D" has all of her
| miscellaneous applications and files are on this drive. "D" is the bigger
| drive of the two. All of her regular applications (Microsoft Office, WEB
| Development Applications, and most of her regular standard installs), are
all
| on the "C" drive under Programs. I don't know what type of controller she
| has, if needed, I can open up the box and try and get that information or
try
| and figure it out, if it will help.

 

[Dave Patrick]

:
| I'll try that tonight when I get home. I can press F8 and go to the
command
| prompt, but if I do a format A:, is that going to format the diskette with
| the NT boot sector, as you stated? If so, then all I have to do is locate
| the other three files you mentioned (ntldr, ntdetect, and boot.ini) and
copy
| them to the diskette. I would assume during the boot of the W2K machine,
I
| should also see if it is a SCSI or other type of controller during the
boot
| up process.
* F8? I thought the operating system doesn't start. Either case yes that
works.


| If this is successful, and I don't get the blue screen of death with the
| "STOP" msg, then am I going to boot up in W2K, or just the "A:" or "C:"
| prompt, with this boot disk?
* Windows 2000 will start.


| Also, if I create a full set of Boot Disks, then I will need four
diskettes,
| and will use the CD drive to make all four boot disks. This is not want
you
| are talking about, when you wanted me to create a "BOOT" disk is it?
* Correct, not what I was talking about.


You
| only want me to create one W2K Boot Disk with the W2K Boot sector and all
of
| the files, is that correct?
* Yes

Sorry for all the confusion, but I am not that
| well versed with W2K, I run XP on my PC and the wife uses W2K on hers. So
I
| am still going through a learning curve with W2K. Thanks again Dave, for
| your assistance.

 

[Guest]

Steve, I put in my Restoration CD last night and the first message I receive
every time is:
"Windows could not start because of a computer Disk Hardware Configuration
Problem. Could not read from the selected boot Disk. Check Boot Path and
Disk Hardware".

I usually hit enter on this and contine until I get the STOP message and
blue screen which halts the system.

I placed the Widows 2000 Restoration CD in the CD Rom, and it booted and
gave me the "Windows Setup" screen and then it starts loading all of the
files at the bottom of the screen. Then it states "Setup is starting Windows
2000". When I get to the Repair screen, I pressed R for Repair and then
Manual. It then ask me for my ERD Disk and I placed the only one I had in
Drive "A". It reads from the ERD disk then give me a message " Setup has
determined that Drive "C" is corrupted and cannot be repaired".

So, do I have any other options at this point, or am I dead in the water?
Like I mentioned before, I can boot to DOS and I can see both her "C" drive
and her "D" drive, I just can boot the system into Windows. Also, I noticed
when I did the manual install I had three X's in the three check boxes to
repair manually. I could not toggle off the X's I didn't want. I really
only wanted to fix the MBR, but I guess I don't have that option. Looking
for any other suggestion you may have, so I don't have to format the hardrive
and start over from scrath loading W2K and all her programs. Thanks again
for your responses and assistence.

 

[Guest]

Dave I could not create a boot disk at home, but I had created one at work
and copied the files you stated onto the diskette. I start up W2K, then as
the Splash screen was up, after it started loading, I got the "Stop" msg and
blue screen, then everthing halted.

So, I tried the other option you mentioned:

boot loader]
timeout=10
default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
multi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
multi(0)disk(0)rdisk(1)partition(1)\WINNT="Windows 2000 1,1"
multi(0)disk(0)rdisk(1)partition(2)\WINNT="Windows 2000 1,2"

and

[boot loader]
timeout=10
default=scsi(0)disk(0)rdisk(0)partition(1)\winnt
[operating systems]
scsi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
scsi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
scsi(0)disk(1)rdisk(0)partition(1)\WINNT="Windows 2000 1,1"
scsi(0)disk(1)rdisk(0)partition(2)\WINNT="Windows 2000 1,2"

I get the following message everytime I turn on the computer:
"A problem with the hard drive has been detected. Consult the
troubleshooting section of you users manual."

I just hit enter and it continues, until the STOP msg appears. This time I
had the boot diskin drive "A"

I ran boot disk the first time through with the boot.ini using the
multi(0)disk and I received the following messages on the four choices I had
to pick from:

Option #1 with the boot.ini on multi:

Please select the operating system to start
I pressed Windows 0,1 and then it started to boot W2k, then I received the
STOP msg and the blue screen.

Re-booted

Option #2 with the boot.ini on multi:
I pressed Windows 0,2 and I received the following message:
"Windows could not start because of a computer disk hardware Configuration
Problem. Could not read from the selected boot disk. Check boot path and
disk hardware"

The boot path should be correct, because on her C: drive is the WINNT
directory, unless option #2 is checking on Drive D:, and not Drive "C:".

Ctrl, Alt, Del , then Re-booted

Option #3 with the boot.ini on multi:
I pressed Windows 1,1 and I received the following message:
"Windows could not start because the following file is missing or corrupt:
<Windows 2000 Root>\system32\ntoskrnl.exe".

Ctrl, Alt, Del , then Re-booted

Option #4 with the boot.ini on multi:
I pressed Windows 1,2 and I received the following message:
"Windows could not start because of a computer disk hardware Configuration
Problem. Could not read from the selected boot disk. Check bootpath and
disk hardware"

I change the boot.ini to scsi for the second try and received the same
messages as above for each option 1-4.

So, am I completely out luck now? Hopefully you have somthing else I could
try to correct the problem, before I have to re-format her hard drive and
reload W2k and all of her programs. Thank you again for all of your
assistance and options you gave to me to try and correct my problem.
Hopefully you will give me another option to try, before I have to give up.

:
| I'll try that tonight when I get home. I can press F8 and go to the
command
| prompt, but if I do a format A:, is that going to format the diskette with
| the NT boot sector, as you stated? If so, then all I have to do is locate
| the other three files you mentioned (ntldr, ntdetect, and boot.ini) and
copy
| them to the diskette. I would assume during the boot of the W2K machine,
I
| should also see if it is a SCSI or other type of controller during the
boot
| up process.
* F8? I thought the operating system doesn't start. Either case yes that
works.


| If this is successful, and I don't get the blue screen of death with the
| "STOP" msg, then am I going to boot up in W2K, or just the "A:" or "C:"
| prompt, with this boot disk?
* Windows 2000 will start.


| Also, if I create a full set of Boot Disks, then I will need four
diskettes,
| and will use the CD drive to make all four boot disks. This is not want
you
| are talking about, when you wanted me to create a "BOOT" disk is it?
* Correct, not what I was talking about.


You
| only want me to create one W2K Boot Disk with the W2K Boot sector and all
of
| the files, is that correct?
* Yes

Sorry for all the confusion, but I am not that
| well versed with W2K, I run XP on my PC and the wife uses W2K on hers. So
I
| am still going through a learning curve with W2K. Thanks again Dave, for
| your assistance.

--
Regards,
Dave

-------------
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Dave Patrick]

You may also want to download and run a diagnostic utility from the drive
manufacturer's web site. It's starting to sound like the drive has failed.

You can also run
chkdsk /r
from the recovery console command line. (/r implies /f )

To start the Recovery Console, start the computer from the Windows XP CD-Rom
Press ENTER at the "Setup Notification" screen. Press R to repair a Windows
XP installation, and then press C to use the Recovery Console. The Recovery
Console then prompts you for the administrator password. If you do not have
the correct password, Recovery Console does not allow access to the
computer. If an incorrect password is entered three times, the Recovery
Console quits and restarts the computer. Note: If the registry is corrupted
or missing or no valid installations are found, the Recovery Console starts
in the root of the startup volume without requiring a password. You cannot
access any folders, but you can carry out commands such as chkdsk, fixboot,
and fixmbr for limited disk repairs. Once the password has been validated,
you have full access to the Recovery Console, but limited access to the hard
disk. You can only access the following folders on your computer: drive
root, %systemroot% or %windir%


--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave I could not create a boot disk at home, but I had created one at work
| and copied the files you stated onto the diskette. I start up W2K, then
as
| the Splash screen was up, after it started loading, I got the "Stop" msg
and
| blue screen, then everthing halted.
|
| So, I tried the other option you mentioned:
|
| boot loader]
| timeout=10
| default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
| [operating systems]
| multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
| multi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
| multi(0)disk(0)rdisk(1)partition(1)\WINNT="Windows 2000 1,1"
| multi(0)disk(0)rdisk(1)partition(2)\WINNT="Windows 2000 1,2"
|
| and
|
| [boot loader]
| timeout=10
| default=scsi(0)disk(0)rdisk(0)partition(1)\winnt
| [operating systems]
| scsi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
| scsi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
| scsi(0)disk(1)rdisk(0)partition(1)\WINNT="Windows 2000 1,1"
| scsi(0)disk(1)rdisk(0)partition(2)\WINNT="Windows 2000 1,2"
|
| I get the following message everytime I turn on the computer:
| "A problem with the hard drive has been detected. Consult the
| troubleshooting section of you users manual."
|
| I just hit enter and it continues, until the STOP msg appears. This time
I
| had the boot diskin drive "A"
|
| I ran boot disk the first time through with the boot.ini using the
| multi(0)disk and I received the following messages on the four choices I
had
| to pick from:
|
| Option #1 with the boot.ini on multi:
|
| Please select the operating system to start
| I pressed Windows 0,1 and then it started to boot W2k, then I received the
| STOP msg and the blue screen.
|
| Re-booted
|
| Option #2 with the boot.ini on multi:
| I pressed Windows 0,2 and I received the following message:
| "Windows could not start because of a computer disk hardware Configuration
| Problem. Could not read from the selected boot disk. Check boot path and
| disk hardware"
|
| The boot path should be correct, because on her C: drive is the WINNT
| directory, unless option #2 is checking on Drive D:, and not Drive "C:".
|
| Ctrl, Alt, Del , then Re-booted
|
| Option #3 with the boot.ini on multi:
| I pressed Windows 1,1 and I received the following message:
| "Windows could not start because the following file is missing or corrupt:
| <Windows 2000 Root>\system32\ntoskrnl.exe".
|
| Ctrl, Alt, Del , then Re-booted
|
| Option #4 with the boot.ini on multi:
| I pressed Windows 1,2 and I received the following message:
| "Windows could not start because of a computer disk hardware Configuration
| Problem. Could not read from the selected boot disk. Check bootpath and
| disk hardware"
|
| I change the boot.ini to scsi for the second try and received the same
| messages as above for each option 1-4.
|
| So, am I completely out luck now? Hopefully you have somthing else I
could
| try to correct the problem, before I have to re-format her hard drive and
| reload W2k and all of her programs. Thank you again for all of your
| assistance and options you gave to me to try and correct my problem.
| Hopefully you will give me another option to try, before I have to give
up.

 

[Guest]

Dave, in the information you sent, it states to start the computer with the
WINDOWS XP CD-Rom to start the Recovery console. I assume the same thing
applies to W2K CD as well. Also, since I can't go to the device Mgr. to see
what type of Disk I have, I guess I will have to open the case, so I can
dowload a diagnostic utility from the manufacturer on my computer. I am
determined to get this fixed one way or the other, and worst case senario I
will have to re-format the hard drive and install W2k & all the programs, or
I will buy a new one. Thanks again for your quick response.

You may also want to download and run a diagnostic utility from the drive
manufacturer's web site. It's starting to sound like the drive has failed.

You can also run
chkdsk /r
from the recovery console command line. (/r implies /f )

To start the Recovery Console, start the computer from the Windows XP CD-Rom
Press ENTER at the "Setup Notification" screen. Press R to repair a Windows
XP installation, and then press C to use the Recovery Console. The Recovery
Console then prompts you for the administrator password. If you do not have
the correct password, Recovery Console does not allow access to the
computer. If an incorrect password is entered three times, the Recovery
Console quits and restarts the computer. Note: If the registry is corrupted
or missing or no valid installations are found, the Recovery Console starts
in the root of the startup volume without requiring a password. You cannot
access any folders, but you can carry out commands such as chkdsk, fixboot,
and fixmbr for limited disk repairs. Once the password has been validated,
you have full access to the Recovery Console, but limited access to the hard
disk. You can only access the following folders on your computer: drive
root, %systemroot% or %windir%


--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave I could not create a boot disk at home, but I had created one at work
| and copied the files you stated onto the diskette. I start up W2K, then
as
| the Splash screen was up, after it started loading, I got the "Stop" msg
and
| blue screen, then everthing halted.
|
| So, I tried the other option you mentioned:
|
| boot loader]
| timeout=10
| default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
| [operating systems]
| multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
| multi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
| multi(0)disk(0)rdisk(1)partition(1)\WINNT="Windows 2000 1,1"
| multi(0)disk(0)rdisk(1)partition(2)\WINNT="Windows 2000 1,2"
|
| and
|
| [boot loader]
| timeout=10
| default=scsi(0)disk(0)rdisk(0)partition(1)\winnt
| [operating systems]
| scsi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows 2000 0,1"
| scsi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 0,2"
| scsi(0)disk(1)rdisk(0)partition(1)\WINNT="Windows 2000 1,1"
| scsi(0)disk(1)rdisk(0)partition(2)\WINNT="Windows 2000 1,2"
|
| I get the following message everytime I turn on the computer:
| "A problem with the hard drive has been detected. Consult the
| troubleshooting section of you users manual."
|
| I just hit enter and it continues, until the STOP msg appears. This time
I
| had the boot diskin drive "A"
|
| I ran boot disk the first time through with the boot.ini using the
| multi(0)disk and I received the following messages on the four choices I
had
| to pick from:
|
| Option #1 with the boot.ini on multi:
|
| Please select the operating system to start
| I pressed Windows 0,1 and then it started to boot W2k, then I received the
| STOP msg and the blue screen.
|
| Re-booted
|
| Option #2 with the boot.ini on multi:
| I pressed Windows 0,2 and I received the following message:
| "Windows could not start because of a computer disk hardware Configuration
| Problem. Could not read from the selected boot disk. Check boot path and
| disk hardware"
|
| The boot path should be correct, because on her C: drive is the WINNT
| directory, unless option #2 is checking on Drive D:, and not Drive "C:".
|
| Ctrl, Alt, Del , then Re-booted
|
| Option #3 with the boot.ini on multi:
| I pressed Windows 1,1 and I received the following message:
| "Windows could not start because the following file is missing or corrupt:
| <Windows 2000 Root>\system32\ntoskrnl.exe".
|
| Ctrl, Alt, Del , then Re-booted
|
| Option #4 with the boot.ini on multi:
| I pressed Windows 1,2 and I received the following message:
| "Windows could not start because of a computer disk hardware Configuration
| Problem. Could not read from the selected boot disk. Check bootpath and
| disk hardware"
|
| I change the boot.ini to scsi for the second try and received the same
| messages as above for each option 1-4.
|
| So, am I completely out luck now? Hopefully you have somthing else I
could
| try to correct the problem, before I have to re-format her hard drive and
| reload W2k and all of her programs. Thank you again for all of your
| assistance and options you gave to me to try and correct my problem.
| Hopefully you will give me another option to try, before I have to give
up.

 

[Dave Patrick]

Yes, the same thing applies to Windows 2000 as well.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave, in the information you sent, it states to start the computer with
the
| WINDOWS XP CD-Rom to start the Recovery console. I assume the same thing
| applies to W2K CD as well. Also, since I can't go to the device Mgr. to
see
| what type of Disk I have, I guess I will have to open the case, so I can
| dowload a diagnostic utility from the manufacturer on my computer. I am
| determined to get this fixed one way or the other, and worst case senario
I
| will have to re-format the hard drive and install W2k & all the programs,
or
| I will buy a new one. Thanks again for your quick response.

 

[Guest]

Dave, thanks for all of your assistance. Looks like this did not work
either, so I have contacted the Disk Manufacturer to see if they have some
type of Diagnostic tool to fix the problem. If that fails, I will have to
romat and re-install W2k. I have one final question, I have 3 or 4 cd's that
came with my system from Gateway. I have not formatted a hard drive in 10
years, so I just need to get the steps down, as to how to format and fdisk
the system, to get the partitions set up as the are now (one 60 GB and one 20
GB). I contacted Gateway where I bought the computer, and they told me via
e-mail that they would not provide me with that information for a complete
new install, only the steps for a repair of W2K. If you could tell me the
steps I need to take to install a new W2K, that would be helpful. Thanks
again for all of your support the past week.

 

[Dave Patrick]

To do a clean install, either boot the Windows 2000 install CD-Rom or setup
disks. The set of four install disks can be created from your Windows 2000
CD-Rom; change to the \bootdisk directory on the CD-Rom and execute
makeboot.exe (from dos) or makebt32.exe (from 32 bit) and follow the
prompts.

When you get to the point, format only the existing 60 gB NTFS partition and
install here. The data on the 20 gB partition may be fine. (assuming Windows
2000 was on the 60)

Be sure to apply these to your new install before connecting to any network.

http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

If you wanted to blow it all away and start anew then either boot the
Windows 2000 install CD-Rom or setup disks. The set of four install disks
can be created from your Windows 2000 CD-Rom; change to the \bootdisk
directory on the CD-Rom and execute makeboot.exe (from dos) or makebt32.exe
(from 32 bit) and follow the prompts.

When you get to the point, delete the existing NTFS and or other partitions
found. After you delete the partition(s) abort the install, then again
restart the pc booting the CD-Rom or setup disks to avoid unexpected drive
letter assignments with your new install.

Either case be sure to apply these to your new install before connecting to
any network.

http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave, thanks for all of your assistance. Looks like this did not work
| either, so I have contacted the Disk Manufacturer to see if they have some
| type of Diagnostic tool to fix the problem. If that fails, I will have to
| romat and re-install W2k. I have one final question, I have 3 or 4 cd's
that
| came with my system from Gateway. I have not formatted a hard drive in 10
| years, so I just need to get the steps down, as to how to format and fdisk
| the system, to get the partitions set up as the are now (one 60 GB and one
20
| GB). I contacted Gateway where I bought the computer, and they told me
via
| e-mail that they would not provide me with that information for a complete
| new install, only the steps for a repair of W2K. If you could tell me the
| steps I need to take to install a new W2K, that would be helpful. Thanks
| again for all of your support the past week.