Mike - Let's get this completely clear - We MVP's are completely
volunteers. We do not get paid for our time here. We do not work for
Microsoft. Every one of us has our own reasons for posting, although I
think you'll find that most of us are like me, posting because 1) the
knowledge gained will help my clients; 2) the knowledge gained will
help me; 3) I like helping people. While MS recognizes that the MVP's
are a good tech support resource for them and they do try to provide us
with as much information as possible so we can help people, most of our
knowledge comes from our life-experiences in fixing computers,
gathering information from many sources available to everyone (Google,
MSKB, etc.), and networking with each other and other techs in our
lives.
If you didn't get an answer from one of us (or anyone else, for that
matter), it's because either the person who might know isn't reading
this ng right now and/or no one *knows* the answer. I understand you're
frustrated and I sympathize. However, no one is purposely withholding
information from you; additionally, no one in this ng *owes* you an
answer, either. It is very difficult to troubleshoot subtle problems
like the one you've described in a Usenet posting. Sometimes the best
thing to do is call someone in to take a look at things. This is not
impugning your skills - sometimes a fresh pair of eyes will catch
something you didn't. I'm sorry I don't have the magic answer for you,
and wish you good luck.
Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"