Startup problem loop!

[Gerry]

Dave

I went into Maplins in Kidderminster. From the conversation I had I can
make some further suggestions.

When you installed the CCTV software could it be you installed drivers
for Vista rather than Windows XP? Have you looked in the software CD
for dll files? You may be able to do something using recovery console
with some file names.

Have you tried disconnecting the CCTV Recorder and then booting?

Did you restart the computer before the incident with Outlook and did
the system reboot without error?

Do you have anything from Maplin saying it is suitable for use with
Windows XP?

The local store staff refer technical questions they cannot answer to
Head Office as I thought they might.


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[DaveP72]

Hello Gerry,

Thanks for talking to Maplin for me yesterday, I have had a reply from
Maplin tech support and unfortunately they do not have a list of the drivers
for the CCTV unit. Not sure if this was a result of your visit to the Maplin
branch yesterday.

Here is a link to the product page of the N82GB Digital Video Recorder;

http://www.maplin.co.uk/Module.aspx?ModuleNo=224366

The software CD only includes a single installation file
(PCViewerInstall_v2.3.8.exe) I have uploaded it to YouSendIt if you want to
download and have a look.

http://www.yousendit.com/download/cmcwc2ZKYUkwMEYzZUE9PQ

The manual does not specify which operating system should be used.

Microsoft Outlook was running whilst the CCTV program was running at the
same time (1st time run). Outlook crashed completely and that was when I hit
Start > Restart and the computer has not booted up since.

On a seperate note, I notice from searching '0x00000050' that a lot of other
people have posted the same blue screen error 0x00000050 on various forums
the same day as me which is a coincidence. Could this be a Microsoft update
problem I wonder?

Dave

 

[Gerry]

Dave

PCViewer seems to be software available for use with a number of
Security.
http://www.sourcesecurity.com/technical-details/cctv/software.1/software/baxall-ip-pcviewer.html

I cannot find any information regarding software support.

Your link only gives me the option to download and install. This is a
computer which I need for work so I cannot put it at risk.

I think the simplest remedy is going to be to do a clean install of
Windows XP. Do you have data you need to be recover?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Paul]

Dave

PCViewer seems to be software available for use with a number of Security.
http://www.sourcesecurity.com/technical-details/cctv/software.1/software/baxall-ip-pcviewer.html


I cannot find any information regarding software support.

Your link only gives me the option to download and install. This is a
computer which I need for work so I cannot put it at risk.

I think the simplest remedy is going to be to do a clean install of
Windows XP. Do you have data you need to be recover?

I got one hit on it, when I ran it through virustotal.com .
And someone had already scanned it in June (they already
had done a scan on PCViewerInstall_v2.3.8.exe). Since the
other virus engines didn't trip over it, that might not
be significant.

I just had it rescanned, and now a different
AV is detecting it heuristically. So while it doesn't have
a "virus signature", it has a virus behavior. That could be
related to attempting to access the disk as a raw device,
but that is just a guess.

http://www.virustotal.com/analisis/...566546bfef03fb50cebcc5cecdc6424063-1247133950

McAfee-GW-Edition 6.8.5 2009.07.09 Heuristic.BehavesLike.Win32.Dropper.C

In looking at some other security products, and their manuals,
when the CCTV DVR is plugged into the computer, the taskbar
shows the same response as connecting a USB Mass Storage
device. So it could be, that the DVR presents itself as
USB Mass Storage, but with a non-standard file system.
Then it is up to PCViewerInstall_v2.3.8.exe to do reads
on the raw device.

A look in Disk Management might confirm that - that it
shows up as a disk, but that the file system is foreign
and unrecognized.

If that were the case, there would be no "drivers" as such.
But there would be a need to access a raw device, and
perhaps certain permissions would be needed for that.

USB Mass Storage class doesn't seem like a perfect
solution, because I thought the deal was, only one
entity could access the disk at a time. So the
DVR hardware and the host computer, couldn't be
using the disk at the same time. The manual doesn't
show any evidence of restrictions like that. MTP
protocol is the other option (which allows multiple
access), but then you'd need specific mention of how
to get drivers from Microsoft, for that to be present
and part of the solution.

None of that explains the problem though.

Paul

 

[DaveP72]

Hello Gerry,

I have a spare internal hard drive that I could connect up. If I load the
operating system onto the spare and daisy chain the problem hard drive, will
I be able to copy the data without infecting the new HD?

Dave

 

[DaveP72]

thanks for looking into this - that virus website is an excellent utility!