Startup error with powerpoint.exe starts and crashes unexpectedly


R

Ray Pixley

When logging in, I get a startup message saying "Microsoft Office Power Point
(2003) has encountered a problem and needs to close."

The event viewer has an entry for an Error ID 100 which says:

Faulting application powerpnt.exe, version 11.0.8307.0, stamp 49ee80e3,
faulting module powerpnt.exe, version 11.0.8307.0, stamp 49ee80e3, debug? 0,
fault address 0x0018b7f0.

and a Warning ID 63 which says

A provider, OffProv11, has been registered in the WMI namespace,
Root\MSAPPS11, to use the LocalSystem account. This account is privileged
and the provider may cause a security violation if it does not correctly
impersonate user requests.

Some web sites recommended installing SP3, which was already installed, but
I tried anyway. But it wouldn't reinstall.

Another one said it had to do with Microsoft Data Assistant and use
Add/Remove to uninstall it. But it wasn't listed there, even with the show
updates box checked, so there was nothing to uninstall.

Another site suggested deleting any *.pcb files and renaming the *.ppa files
to *.ppo. I tried that (actually appended an ".old" suffix), but the error
remainded.

I did a full virus scan using the microsoft online
onecare.live.com/protection and the Microsoft Forefront Client Security and
found nothing.

I tried using Add/Remove to separately repair and reinstall Office 20003,
from the installation disk.

I looked at Msconfig and couldn't find a relevant setting to adjust, so I
don't know why Power Point 2003 is starting during the login sequence.

On occassion, Word 2003 starts up instead of Power Point 2003, with the same
results.

I'm using XP SP3, and the chip is an AMD 64 bit.

What is causing this annoying error, and what can be done about it??
 
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D

db

does the problem occur
in safe mode?

have you tried "repairing"
office?

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- Microsoft Partner
- @hotmail.com
~~~~~~~~~~"share the nirvana" - dbZen
 
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R

Richard

Let's back up in time before the "when logging in" point. Are you logging
off and leaving the computer powered up. Are you completely shutting down?
Is hibernation active? I had some problems with a previous computer with MS
Office programs acting up after that computer went into power save mode and
came back out. It was some sort of compatibility issue. I stopped using the
power save option as a work around, so I don't know what the issue was
except only Office programs like Word experienced some sort of fault or
freeze ups requiring a ctrl-alt-del End Task. That's as far as I recall.
FWIW. --Richard
 

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